Online manuscripts dataset not showing any result

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This post has 41 Replies | 3 Followers

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John Fidel | Forum Activity | Replied: Fri, Dec 4 2015 4:44 AM

Bump... any update on resolving this issue?

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James Smith | Forum Activity | Replied: Thu, Dec 17 2015 8:21 AM

I'm also having this problem: I get no results. Has anyone heard when this problem will be solved? I told people about this feature, in order to persuade them to buy Verbum, and now it seems not to work. Rather embarrassing for me.

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Dylan Rondeau | Forum Activity | Replied: Thu, Dec 17 2015 8:37 AM

James Smith:

I'm also having this problem: I get no results. Has anyone heard when this problem will be solved? I told people about this feature, in order to persuade them to buy Verbum, and now it seems not to work. Rather embarrassing for me.

I know Rick said earlier it was somewhat sporadic, but I'm getting proper results this morning. Could you please give me an example of a reference that isn't working?

Dylan Rondeau, Software Tester

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Graham Criddle | Forum Activity | Replied: Thu, Dec 17 2015 8:52 AM

Dylan Rondeau:
Could you please give me an example of a reference that isn't working?

The example I posted early on in this thread - Hebrews 1:1-2 - is no longer providing any results for me.

And I don't get any results if I run the Guide on the whole of Matthew

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Dylan Rondeau | Forum Activity | Replied: Thu, Dec 17 2015 8:59 AM

Graham Criddle:

Dylan Rondeau:
Could you please give me an example of a reference that isn't working?

The example I posted early on in this thread - Hebrews 1:1-2 - is no longer providing any results for me.

Huh. That's the first one I tried:

I'll pass the info along and see what we can figure out. Thanks, Graham.

Dylan Rondeau, Software Tester

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John Fidel | Forum Activity | Replied: Thu, Dec 17 2015 11:27 AM

Dylan, no go for me using 6.8 Mac. Just shows no results.

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Kenneth Neighoff | Forum Activity | Replied: Thu, Dec 17 2015 11:39 AM

I am seeing the same thing that Graham sees.  I am using 6.8

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Eric Weiss | Forum Activity | Replied: Thu, Dec 17 2015 11:43 AM

I still get nothing. I have 6.8 and Logos Now.

Optimistically Egalitarian (Galatians 3:28)

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Dylan Rondeau | Forum Activity | Replied: Thu, Dec 17 2015 1:06 PM

John Fidel:

Dylan, no go for me using 6.8 Mac. Just shows no results.

I spoke to a developer and this is apparently some form of authentication issue with their web service, from what I understand. He's working with them to get it sorted, though I don't know how long that will take.

Dylan Rondeau, Software Tester

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John Fidel | Forum Activity | Replied: Thu, Dec 17 2015 1:15 PM

Thanks Dylan

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Graham Criddle | Forum Activity | Replied: Thu, Dec 17 2015 2:38 PM

Dylan Rondeau:

John Fidel:

Dylan, no go for me using 6.8 Mac. Just shows no results.

I spoke to a developer and this is apparently some form of authentication issue with their web service, from what I understand. He's working with them to get it sorted, though I don't know how long that will take.

Thanks Dylan

Posts 66
James Smith | Forum Activity | Replied: Fri, Dec 18 2015 9:00 AM

Dylan,

Thanks for your quick follow up. I haven't posted an example since the conversation seems to have moved on since my post and your question. I guess we're on the right track at this point?

Best,

James

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Seth Copeland | Forum Activity | Replied: Fri, Dec 18 2015 9:13 AM

John Fidel:

Dylan, no go for me using 6.8 Mac. Just shows no results.



I think I've figured out the source of the problem, and why no employee was able to reproduce it. I'll hopefully have a fix by the end of the day.

Seth

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John Fidel | Forum Activity | Replied: Fri, Dec 18 2015 10:21 AM

Seth, that's awesome. Thanks for your hard work.

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Seth Copeland | Forum Activity | Replied: Fri, Dec 18 2015 1:07 PM

John Fidel:

Seth, that's awesome. Thanks for your hard work.



Can you let me know if it is working for you now?

-Seth

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GregW | Forum Activity | Replied: Fri, Dec 18 2015 1:17 PM

Seth Copeland:

Can you let me know if it is working for you now?

-Seth

It wasn't working for me on a Mac running El Capitan before, but it's working fine now (at least, it is for 1 Corinthians 14).


Running Logos 6 Platinum and Logos Now on Surface Pro 4, 8 GB RAM, 256GB SSD, i5

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John Fidel | Forum Activity | Replied: Fri, Dec 18 2015 1:26 PM

Working for me too!! Thanks so much for tracking this down.

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James Smith | Forum Activity | Replied: Fri, Dec 18 2015 1:47 PM

This is now working for me, thank you very much! At first it wasn't, but I closed and re-started it and it works great.

I really appreciate FathLife's response to this issue. Thank you again.

Posts 66
James Smith | Forum Activity | Replied: Fri, Dec 18 2015 2:08 PM

Another question for you, does this resource include the Old Testament? It seems only New Testament manuscripts are available. Is that right?

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Graham Criddle | Forum Activity | Replied: Fri, Dec 18 2015 2:12 PM

James Smith:

Another question for you, does this resource include the Old Testament? It seems only New Testament manuscripts are available. Is that right?

Yes, this is NT only, see description at https://www.logos.com/product/45464/online-manuscripts-dataset 

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