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David Parker | Forum Activity | Posted: Thu, Feb 11 2010 3:33 PM

I bought thedisc International Standard Bible Encyclopedia (ISBE) . But can't figure out the problem of getting it into Logos 3. It shows up as locked in my hard drive. When I go to unlock it, the screen doesn't accept the serial number on envelope.

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Mark Smith | Forum Activity | Replied: Thu, Feb 11 2010 3:41 PM

David,

You didn't say where you bought it. If from Logos you need to call Customer Support for their help. If from another retailer, then you should contact them about the problem. Occasionally a product gets an invalid ID affixed to it.

Pastor, North Park Baptist Church

Bridgeport, CT USA

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Rich DeRuiter | Forum Activity | Replied: Thu, Feb 11 2010 3:42 PM

DavidParker01:

I bought thedisc International Standard Bible Encyclopedia (ISBE) . But can't figure out the problem of getting it into Logos 3. It shows up as locked in my hard drive. When I go to unlock it, the screen doesn't accept the serial number on envelope.

Did you install ISBE from the disc, or just copy it? You must install it from the disc in order for Libronix to be able to unlock it for you.

Assuming you did install it, and also that you bought the disc from a reputable seller, call or email Logos with your problem. They're the only ones who can fix it for you.

 Help links: WIKI;  Logos 6 FAQ. (Phil. 2:14, NIV)

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David Parker | Forum Activity | Replied: Thu, Feb 11 2010 4:10 PM

Thanks gentlemen. I did end up calling Logos.

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Chris Ease | Forum Activity | Replied: Mon, Feb 15 2010 7:05 PM

I assume this is fixed.  I ordered cd from Logos once and the code was an invalid one.  Once I called, they fixed it.  I don't know if this is a mistake on their part or if they are trying to make sure the licensed purchaser gets their material.  Either way, they fixed my problem quickly and professionally over the phone.

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