Problems with Videos from the Media Browser

I'm trying to play videos found in the Media Browser but no joy yet. First, it opens in Biblia - is that normal? Can't it play in Logos desktop? Next, in Biblia, it starts to play but is very choppy: "a decree __ went out __ to Caesar Augustus __" and so on till it stops. My internet is not the best but the video doesn't even load in the background when I stop it for a while; it does the same 'start-stop' routine no matter how long I let it alone. The only way I can get to watch a video is to download it which is not a welcome solution. Any ideas as to what's wrong?

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Andrew Zoll

I've had the same issues and have just resorted to download, delete, repeat. Not elegant, but functional.

Phil Gons (Logos)

We have a case in to open these in the app itself or at least in the Logos web app. Not sure on time frame though. Thanks for the feedback.

Randy W. Sims

Next, in Biblia, it starts to play but is very choppy: "a decree __ went out __ to Caesar Augustus __" and so on till it stops.

I don't see this. What platform? What browser? Are you able to watch videos without choppiness on other sites like youtube, netflix, etc?

Is this the specific video you refer to above: https://biblia.com/media/406715-2902446--

Yasmin Stephen

https://community.logos.com/discussion/comment/769675#Comment_769675

Is this the specific video you refer to above: https://biblia.com/media/406715-2902446--

Yes, but the problem occurs with every video I try from the Media Browser.

I don't see this. What platform? What browser? Are you able to watch videos without choppiness on other sites like youtube, netflix, etc?

I'm using Window 7 (64bit) and Google Chrome. Yes, I'm able to watch other videos (Youtube/the videos embedded in the Logos blogs/other blogs etc; I don't have Netflix). They start out a little patchy as well but they play fine when I give them a little time to load - not so the MB videos. I tried them at work this morning and I'm having the same problem (same platform and browser as at home).

Mark Barnes

https://community.logos.com/discussion/comment/769675#Comment_769675

Next, in Biblia, it starts to play but is very choppy: "a decree __ went out __ to Caesar Augustus __" and so on till it stops.

I don't see this.

I have the same problem on many Logos videos (including this one). The issue is that the streaming technology Logos is using is very basic:

The video will only buffer a few seconds of video no matter how long you pause it. On YouTube, if you wait long enough you can buffer the entire video before you press play.
The video will only play at one quality setting. On YouTube if you don't have enough bandwidth it will adjust to a lower quality stream that requires less bandwidth.
The video is encoded at a very high quality (1080p, 24fps). The Caesar Augustus video is 624Mb, and 9:25 long. That's about 9Mb/s. Even 1080p YouTube videos are encoded at a slightly lower quality, at around 6-7Mb/s.

The bottom line is that if your bandwidth is less than about 9Mb/s, you'll get constant buffering.

Logos are using Fastly as their Content Delivery provider. Fastly do offer a streaming media service so hopefully this could be fixed relatively easily. (By which I mean hopefully it could be fixed by giving Fastly more money, which is always easy to suggest when it's not your money.[:)])

Andrew Zoll

https://community.logos.com/discussion/comment/769675#Comment_769675

Next, in Biblia, it starts to play but is very choppy: "a decree __ went out __ to Caesar Augustus __" and so on till it stops.

I don't see this. What platform? What browser? Are you able to watch videos without choppiness on other sites like youtube, netflix, etc?

Is this the specific video you refer to above: https://biblia.com/media/406715-2902446--

When I click that link, it doesn't play for well over 10 minutes (I waited for 15 minutes and lost patience and closed the tab). I am using a 2014 15" MacBook Pro with Retina. I am using Safari 9.0. Speedtest.net says that my speed is 9.5Mbps. I can stream youtube clips, Faithlife Today, and Netflix all just fine at 1080p without any choppiness or delay whatsoever.

Yasmin Stephen

https://community.logos.com/discussion/comment/769880#Comment_769880

The bottom line is that if your bandwidth is less than about 9Mb/s, you'll get constant buffering.

Thanks for the insight! I don't know what my bandwidth is, but I'm sure it's likely way lower than 9MB/s [:(]