Indexing stuck at 0%

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Posts 23
James Paton | Forum Activity | Posted: Wed, Oct 7 2015 10:30 AM

Since the update to 6.6 indexing is stuck at 0% on my Mac. The rebuild index tool had no effect. Logs attached.

View:https://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/124/2210.LogosLogs.James.20151007_2D00_112713.zip:550:0]

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JT (alabama24) | Forum Activity | Replied: Wed, Oct 7 2015 10:43 AM

James Paton:
Logs attached.

The logs didn't work. Did you use the paperclip icon to attach them? 

Have you tried restarting your Mac?

OSX & iOS | Logs |  Install

Posts 5615
Todd Phillips | Forum Activity | Replied: Wed, Oct 7 2015 10:56 AM

alabama24:

James Paton:
Logs attached.

The logs didn't work. Did you use the paperclip icon to attach them? 

His link is malformed but they are there. 

Try this: https://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/124/2210.LogosLogs.James.20151007_2D00_112713.zip 

Indexer log has this in it:

10/07/2015 11:26:16 |  INFO | 1 |  IndexerProgram | Starting application with module name LogosIndexer, branded name Logos  (6.6 SR-1, version 6.6.0.0059 x64 on Mac OS X 10.10.5, .NET 4.0.30319.17020). Pid: 20544
10/07/2015 11:26:17 |  INFO | 1 |     UserManager | Opening UserManager in /Users/James/Library/Application Support/Logos4/Users.
10/07/2015 11:26:17 |  INFO | 1 | LocalFileDatabase | Found existing database at /Users/James/Library/Application Support/Logos4/Users/UserManager.db
10/07/2015 11:26:17 |  INFO | 1 |  IndexerProgram | Using language en-CA
10/07/2015 11:26:17 |  INFO | 1 |  IndexerProgram | Already running, so we'll exit now.

It thinks it's already running.  I'm not one to diagnose the problem on a Mac, but perhaps a reboot would clear things up?

Wiki Links: Enabling Logging / Detailed Search Help - MacBook Pro (2014), ThinkPad E570

Posts 23
James Paton | Forum Activity | Replied: Thu, Oct 8 2015 8:14 AM

Rebooting did the trick. Thank you! 

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