Microsoft Office 2016 and Logos 6 Crashing?

Started working with Logos 6 this morning after upgrading to Office 2016, and that is when the craziness started:

Logos 6 pretty much freaked out and crashed at every start-up if Word was already open. When I closed Word 2016, Logos 6 opened fine. When Logos was already open, I opened Word and it all but froze the computer even from CTRL+ALT+DEL. I had to do a cold restart.

Find more posts tagged with

Comments

Rick

Are you on Windows or Mac? I'm on Windows and tried to recreate your problem by opening Word 2016 first and then Logos. Everything worked fine. I was reading yesterday that Office 2016 for MAC was causing issues with El Captain. Microsoft is supposedly working with Apple to fix those issues.

P. R. Miller

https://community.logos.com/discussion/comment/771058#Comment_771058

Hmm, interesting. No, I am running Windows 10 (are you?). I did some updating while stuck in the house (we just had our 3rd baby) but hadn't run Logos and Word for the entire week. The only changes that occurred on my system happened are the updates to Logos and the upgrade to Word 2016 (and perhaps some automatic Windows updates I didn't notice).

I'll do a little more testing to see if I can get some more specifics.

JT (alabama24)

Please enable and post logs. See the link in my signature line.

This thread will be moved to the L6 forum so that you can get the help you need.

Rick

https://community.logos.com/discussion/comment/771061#Comment_771061

Hmm, interesting. No, I am running Windows 10 (are you?).

Yes, I am on Windows 10.

Edit: I just installed Office 2016 yesterday.

Rick

https://community.logos.com/discussion/comment/771061#Comment_771061

I'll do a little more testing to see if I can get some more specifics.

It sounds as if you have probably already restarted your computer but if you haven't, sometimes that will fix whacky things. [:(]

Mark Barnes

https://community.logos.com/discussion/comment/771061#Comment_771061

I've just upgraded to Office 2016 on Windows 10, and don't have any of the problems you describe. I expect it's a coincidence. As others have said, if you upload your logs, we should be able to get to the bottom of what's causing the crash.

James Taylor

https://community.logos.com/discussion/comment/771067#Comment_771067

I've just upgraded to Office 2016 on Windows 10, and don't have any of the problems you describe

Me neither, I use Office 2016 and Logos on Window 10 constantly and with great success.

Charles

https://community.logos.com/discussion/comment/771070#Comment_771070

I've just upgraded to Office 2016 on Windows 10, and don't have any of the problems you describe

Me neither, I use Office 2016 and Logos on Window 10 constantly and with great success.

I wish we Mac users could say the same. Office 2016 for the Mac is very unstable causing all sorts of freeze ups and other problems in El Capitan. Microsoft has promised to fix it. Right now most of us are still using our copy of Office 2011 which still works OK.

In Christ,

Charles

Deacon Steve

Logos 6 pretty much freaked out and crashed at every start-up if Word was already open. When I closed Word 2016, Logos 6 opened fine. When Logos was already open, I opened Word and it all but froze the computer even from CTRL+ALT+DEL. I had to do a cold restart.

Having tested the sequence you describe with Win 10 and Office 2016 I am not experiencing the problem you are describing. All is working well on my low-end i3 laptop. As Alabama suggests, please enable logging and post here.

mike

https://community.logos.com/discussion/comment/771220#Comment_771220

What's new on Office 2016? Any better?

Deacon Steve

https://community.logos.com/discussion/comment/771224#Comment_771224

What's new on Office 2016? Any better?

That would be a separate discussion from this thread, Mike.

Dave Hooton

https://community.logos.com/discussion/comment/771224#Comment_771224

What's new on Office 2016? Any better?

Not strictly a Logos question, so Google for "Office 2016" for what's new. Much the same UI, with 2 more themes but Outlook has improved its presentation of folders.

Christopher Powell

https://community.logos.com/discussion/comment/771233#Comment_771233

There's a known problem with the latest Intel Broadwell chipsets and Office 2016. I spent a week figuring it out. You might need a BIOS update from your vendor. Mine was MSI. If your computer is a Broadwell (5th generation) icore, you may experience this problem.

Dave Hooton

https://community.logos.com/discussion/comment/771249#Comment_771249

If your computer is a Broadwell (5th generation) icore, you may experience this problem.

Apparently it is restricted to the i5-5675C, the i7-5775C and i7-5700HQ processors; with no option but to replace the processor, or return the PC.

Matt Wright

https://community.logos.com/discussion/comment/771282#Comment_771282

My system has begun to hang and freeze - and Office 2016 is misbehaving. Where do I see which processor? I have identified i7 - but nothing with 5**** ?

Matt Wright

https://community.logos.com/discussion/comment/771282#Comment_771282

Early 2014 iMac

Jack Caviness

https://community.logos.com/discussion/comment/771285#Comment_771285

My system has begun to hang and freeze - and Office 2016 is misbehaving. Where do I see which processor? I have identified i7 - but nothing with 5**** ?

Believe those processor item numbers were for Windows machines.

It took me less than an hour to email MS and request a refund after purchasing Office 2016 for Mac. To me, it is a giant leap backward. Also, it is quite a bit less capable than the windows version. MS Office for Mac 2011 is still very functional.

Deacon Steve

https://community.logos.com/discussion/comment/771282#Comment_771282

If your computer is a Broadwell (5th generation) icore, you may experience this problem.

Apparently it is restricted to the i5-5675C, the i7-5775C and i7-5700HQ processors; with no option but to replace the processor, or return the PC.

Really? A hardware issue?

Dave Hooton

https://community.logos.com/discussion/comment/771358#Comment_771358

Really? A hardware issue?

Google for Office 2016 and Broadwell

The alternative is not to use Office 2016 i.e. revert to a previous version, but you can't do that on an Office 365 subscription.

P. R. Miller

https://community.logos.com/discussion/comment/771369#Comment_771369

Well well, I'm glad I was able to start a good dialog on this possible problem. I haven't had the chance to get to the log files yet (secular job on Fri/Sat and Sunday morning message make it a little busy), but the chipset is something I had considered but thought, "Nah... too remote." Looks like I was wrong; it might be worth looking into.

Thanks forums. Will do.

P. R. Miller

https://community.logos.com/discussion/comment/771374#Comment_771374

I reinstalled Logos and that seems to have solved the problem, but it looks like others on the forums have been having similar crashing issues.