"resources ready to be added to your library" over and over and over again :)

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Posts 3937
abondservant | Forum Activity | Posted: Wed, Oct 14 2015 8:09 PM

1513.New Compressed (zipped) Folder.zip

thanks for taking a look. Running the latest version, this happened in the last version also.

L2 lvl4, L3 Scholars, L4 Scholars, L5 Platinum,  L6 Collectors. L7 Baptist Portfolio. L8 Baptist Platinum.

Posts 24552
Forum MVP
Dave Hooton | Forum Activity | Replied: Thu, Oct 15 2015 2:09 PM

I'll let Faithlife diagnose the 3 occurrences of "Discovery Completed" each followed by the same two "DiscoveryFailed"! I take it that you restarted Logos when you saw the "Resources ready..." notification?

Dave
===

Windows & Android

Posts 3937
abondservant | Forum Activity | Replied: Thu, Oct 15 2015 3:08 PM

easily a dozen times...

I've bought other resources that seem to have downloaded just fine.

I'm not really sure whats stuck.

Deleting the download manager .db didn't fix it, as you had suggested for the fellow in the other thread.

L2 lvl4, L3 Scholars, L4 Scholars, L5 Platinum,  L6 Collectors. L7 Baptist Portfolio. L8 Baptist Platinum.

Posts 3937
abondservant | Forum Activity | Replied: Sun, Oct 18 2015 8:21 PM

anyone have further thoughts?

L2 lvl4, L3 Scholars, L4 Scholars, L5 Platinum,  L6 Collectors. L7 Baptist Portfolio. L8 Baptist Platinum.

Posts 53
AH Bogaards | Forum Activity | Replied: Sun, Oct 18 2015 9:03 PM

I also have the problem

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Forum MVP
JT (alabama24) | Forum Activity | Replied: Mon, Oct 19 2015 4:25 AM

AH Bogaards:

I also have the problem

 Please create a new thread and post logs. Instructions can be found in the links in my signature line.

OSX & iOS | Logs |  Install

Posts 3937
abondservant | Forum Activity | Replied: Thu, Oct 22 2015 3:52 PM

For what its worth, even with the update I installed this morning (6.7 B4), this is still an issue.

L2 lvl4, L3 Scholars, L4 Scholars, L5 Platinum,  L6 Collectors. L7 Baptist Portfolio. L8 Baptist Platinum.

Posts 320
Ralph Mauch | Forum Activity | Replied: Thu, Oct 22 2015 7:10 PM

abondservant:

anyone have further thoughts?

I had the same issue yesterday 10/22/2015, as I tried restarting about 5 times. The only thing that occurred to me, was that it might have been caused by the Program while it was indexing. Later that evening the blue circle was gone and what it said was uploaded, was available in my Library. Never thought to create a log.

blessings

Posts 53
AH Bogaards | Forum Activity | Replied: Thu, Oct 22 2015 7:47 PM

In my case I came to the conclusion that it was a Windows 10 64-bit problem. After I have uninstalled my antivirus and manually download and install a cumilative patch, all was ok. Also Logos 6

Posts 262
LogosEmployee
Steve Workman | Forum Activity | Replied: Fri, Oct 23 2015 5:05 PM

Thanks for the logs.  The failed discovery is happening after the initial download.  This particular discovery process is trying to check the Resources folder and verify that it's the new file, for some reason it isn't updating.  My current suspicion is that the preexisting files have become corrupted.

To resolve this we would want to rename a few folders and delete the bad book files.  Once we have verified that the issue is resolved, I would recommend deleting the renamed folders.  

First please quit out of the software then rename the following folders (just add a 1 to the end of the folder name):

C:\Users\Ken Baker\AppData\Local\Logos\Data\mottg0m0.s20\UpdateManager

C:\Users\Ken Baker\AppData\Local\Logos\Data\mottg0m0.s20\ResourceManager\Downloaded

Please delete the following files:

C:\Users\Ken Baker\AppData\Local\Logos\Data\mottg0m0.s20\ResourceManager\Resources\BiblicalPeople.lbsplc

C:\Users\Ken Baker\AppData\Local\Logos\Data\mottg0m0.s20\ResourceManager\Resources\CHRCHDOG4P1.logos4

Launch Logos and it should resolve the issue.  Please let us know if it's still not cooperating.

Posts 24552
Forum MVP
Dave Hooton | Forum Activity | Replied: Sat, Oct 24 2015 1:17 PM

Steve Workman:
Thanks for the logs.

Note that Steve is responding to abondservant, who provided logs!

Dave
===

Windows & Android

Posts 3937
abondservant | Forum Activity | Replied: Sun, Oct 25 2015 6:47 PM

Steve Workman:

Thanks for the logs.  The failed discovery is happening after the initial download.  This particular discovery process is trying to check the Resources folder and verify that it's the new file, for some reason it isn't updating.  My current suspicion is that the preexisting files have become corrupted.

To resolve this we would want to rename a few folders and delete the bad book files.  Once we have verified that the issue is resolved, I would recommend deleting the renamed folders.  

First please quit out of the software then rename the following folders (just add a 1 to the end of the folder name):

C:\Users\Ken Baker\AppData\Local\Logos\Data\mottg0m0.s20\UpdateManager

C:\Users\Ken Baker\AppData\Local\Logos\Data\mottg0m0.s20\ResourceManager\Downloaded

Please delete the following files:

C:\Users\Ken Baker\AppData\Local\Logos\Data\mottg0m0.s20\ResourceManager\Resources\BiblicalPeople.lbsplc

C:\Users\Ken Baker\AppData\Local\Logos\Data\mottg0m0.s20\ResourceManager\Resources\CHRCHDOG4P1.logos4

Launch Logos and it should resolve the issue.  Please let us know if it's still not cooperating.



Just did these things! Will let you know how it works out.

L2 lvl4, L3 Scholars, L4 Scholars, L5 Platinum,  L6 Collectors. L7 Baptist Portfolio. L8 Baptist Platinum.

Posts 3937
abondservant | Forum Activity | Replied: Tue, Oct 27 2015 7:45 AM

Update: Problem resolved. Thank you!!

L2 lvl4, L3 Scholars, L4 Scholars, L5 Platinum,  L6 Collectors. L7 Baptist Portfolio. L8 Baptist Platinum.

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