Can't open Logos 6

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Posts 58
Tony Lim | Forum Activity | Posted: Thu, Oct 22 2015 9:52 AM

I have problem with opening Logos 6 on Win 10. 

I double click the Logos icon, it appears on the screen few seconds, and then it disappears - unable to open the program. 

Anyone knows what's the issue?

Posts 22095
Forum MVP
Graham Criddle | Forum Activity | Replied: Thu, Oct 22 2015 9:57 AM

Please ensure diagnostic logging is enabled and post logs in a reply to this thread after you have tried to start Logos

Details at https://www.logos.com/support/logos6/windows/report-problem 

Posts 58
Tony Lim | Forum Activity | Replied: Thu, Oct 22 2015 3:54 PM

I can't do diagnostic logging, the logos 6 won't open for me to sign in.

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Forum MVP
Dave Hooton | Forum Activity | Replied: Thu, Oct 22 2015 5:20 PM

Read this wiki to enable logging before you start Logos. But I think the Windows event Viewer will provide more information.

Do you use Lavasoft Web companion?

Dave
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Windows 10 & Android 8

Posts 58
Tony Lim | Forum Activity | Replied: Thu, Oct 22 2015 9:03 PM

Somehow Logos 6 was open but after awhile the message "Logos Bible Software has stopped working". Below the log file collected. 

8865.Logos Log Files.zip

Posts 58
Tony Lim | Forum Activity | Replied: Fri, Oct 23 2015 12:58 AM

Thank you Graham and Dave input, which I really appreciate. 

Apparently, there was a Win 10 update, and after which, the issue mentioned above resolved. 

God bless you all.

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Forum MVP
Graham Criddle | Forum Activity | Replied: Fri, Oct 23 2015 1:04 AM

Glad to hear it is now workingBig Smile

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