4812.Logos Log Files.zipIt seems that after upgrading from Windows 7 to Windows 10 my Logos 6 has stopped working. I try to launch it as normal by double clicking on the icon, but after displaying the loading splash screen for a few seconds, nothing happens. Anyone else experiencing this? Thanks.
Cape Town, South Africa
Intel Core i7 6700K CPU @ 4 GHz, 16 GB RAM, Windows 10 Home
In all likelihood, you will need to post logs. See the link in my signature line.
Edit: thanks for adding the logs. I am on my iPad and am unable to look them over at present. Hopefully a techie will be by soon.
macOS, iOS & iPadOS | Logs | Install
Beyers Herbst:after displaying the loading splash screen for a few seconds, nothing happens.
The logs are ancient; therefore not useful.
Try repairing Logos Bible Software in Control Panel >> Programs and Features.
Dave===
Windows 11 & Android 8
Yeah, that's why I didn't bother to include it initially. Repairing also failed. Have emailed Logos support, hopefully they can help.
Beyers Herbst:Have emailed Logos support, hopefully they can help.
Typically email is the worst way to get support from FL unless a specific employee directs you to do so. If you can call, you should do so.
Beyers Herbst:Yeah, that's why I didn't bother to include it initially.
Just to make sure, did you enable logging first?
A long distance call from South Africa to troubleshoot will probably cost more than my entire Logos package... hence the email. I can't enable logging because the program won't run.
Beyers Herbst: I can't enable logging because the program won't run.
The program doesn't have to run to enable logging. I am not a windows user, so I can't help there. On Mac, there is a logging utility FL created.
If Logos is crashing, logs <should> be produced (when logging is enabled). If it isn't opening at all, they won't. It can be hard to tell the difference sometimes.
Beyers Herbst:A long distance call from South Africa to troubleshoot will probably cost more than my entire Logos package... hence the email.
See this page: https://faithlife.com/reviews/12765
You should be using Skype. Others may be able to assist you with that.
Stumbled across this link which fixed my problem. http://www.tenforums.com/general-discussion/11394-windows-10-says-i-dont-have-permission-save-anything.html
Thanks to everyone for being willing to help. Seems it was a permissions error.
It is, however, downloading 5.89GB of updates, which I'm assuming is the entire program again... :(
Beyers Herbst:It is, however, downloading 5.89GB of updates, which I'm assuming is the entire program again... :(
https://wiki.logos.com/Quick_Installation_onto_multiple_computers
Beyers Herbst: A long distance call from South Africa to troubleshoot will probably cost more than my entire Logos package... hence the email. I can't enable logging because the program won't run.
Beyers - when I want to contact Tech Support from the UK I make the call using Skype. It would cost me .75 of a rand per minute to call you on your landline - I don't think calling America would be much more expensive.
tootle pip
Mike
How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)