Logos 6 on Windows 10 not opening

4812.Logos Log Files.zipIt seems that after upgrading from Windows 7 to Windows 10 my Logos 6 has stopped working. I try to launch it as normal by double clicking on the icon, but after displaying the loading splash screen for a few seconds, nothing happens. Anyone else experiencing this? Thanks.

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JT (alabama24)

In all likelihood, you will need to post logs. See the link in my signature line.

Edit: thanks for adding the logs. I am on my iPad and am unable to look them over at present. Hopefully a techie will be by soon.

Dave Hooton

after displaying the loading splash screen for a few seconds, nothing happens.

The logs are ancient; therefore not useful.

Try repairing Logos Bible Software in Control Panel >> Programs and Features.

Beyers Herbst

https://community.logos.com/discussion/comment/777330#Comment_777330

Yeah, that's why I didn't bother to include it initially. Repairing also failed. Have emailed Logos support, hopefully they can help.

JT (alabama24)

https://community.logos.com/discussion/comment/777358#Comment_777358

Have emailed Logos support, hopefully they can help.

Typically email is the worst way to get support from FL unless a specific employee directs you to do so. If you can call, you should do so.

Yeah, that's why I didn't bother to include it initially.

Just to make sure, did you enable logging first?

Beyers Herbst

https://community.logos.com/discussion/comment/777377#Comment_777377

A long distance call from South Africa to troubleshoot will probably cost more than my entire Logos package... hence the email. I can't enable logging because the program won't run.

JT (alabama24)

https://community.logos.com/discussion/comment/777381#Comment_777381

I can't enable logging because the program won't run.

The program doesn't have to run to enable logging. I am not a windows user, so I can't help there. On Mac, there is a logging utility FL created.

If Logos is crashing, logs <should> be produced (when logging is enabled). If it isn't opening at all, they won't. It can be hard to tell the difference sometimes.

A long distance call from South Africa to troubleshoot will probably cost more than my entire Logos package... hence the email.

See this page: https://faithlife.com/reviews/12765

You should be using Skype. Others may be able to assist you with that.

Beyers Herbst

https://community.logos.com/discussion/comment/777384#Comment_777384

Stumbled across this link which fixed my problem. http://www.tenforums.com/general-discussion/11394-windows-10-says-i-dont-have-permission-save-anything.html

Thanks to everyone for being willing to help. Seems it was a permissions error.

Beyers Herbst

https://community.logos.com/discussion/comment/777398#Comment_777398

It is, however, downloading 5.89GB of updates, which I'm assuming is the entire program again...

JT (alabama24)

https://community.logos.com/discussion/comment/777400#Comment_777400

It is, however, downloading 5.89GB of updates, which I'm assuming is the entire program again...

For clarification: It isn't "the entire program." Rather, it is the program and RESOURCE files. You may be able to use the scan method.

https://wiki.logos.com/Quick_Installation_onto_multiple_computers

Mike Binks

https://community.logos.com/discussion/comment/777381#Comment_777381

A long distance call from South Africa to troubleshoot will probably cost more than my entire Logos package... hence the email. I can't enable logging because the program won't run.

Beyers - when I want to contact Tech Support from the UK I make the call using Skype. It would cost me .75 of a rand per minute to call you on your landline - I don't think calling America would be much more expensive.