problem with Interactive tools

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David Burdett | Forum Activity | Posted: Fri, Nov 6 2015 2:46 PM

I seem to have a problem with the interactive tools in that all I get is a blank screen.  Any thoughts?

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Graham Criddle | Forum Activity | Replied: Fri, Nov 6 2015 2:54 PM

Hi David - and welcome to the forums

For the Psalms Explorer try entering a Psalm, such as Psalm 1, into the reference box and pressing Enter (as per https://community.logos.com/forums/p/106228/751146.aspx#751146)

Dos that fix it?

Graham

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Mark Barnes | Forum Activity | Replied: Fri, Nov 6 2015 2:55 PM

That's most likely a video driver problem. Have you updated the driver recently? If so, can you roll back? If not, can you update to the latest?

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I know it's a somewhat drastic change, but we've had other customers with this problem who have been fixed by updating to Windows 10.

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