Library Catalog won't update

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Posts 99
Brian Kempson | Forum Activity | Posted: Sat, Nov 28 2015 11:05 AM

Library Catalog updating never completes.

Cannot search library.

Command line does not work either.

Logos 6.7 SR-1 with Logos Now - running on PC (Windows 7 Home Premium).

Same installation of laptop (exactly same resources & program version) runs fine.

Do I have toI uninstall / reinstall Logos 6 ??

Can anyone help?

Thanks

Brian

Posts 27258
Forum MVP
Dave Hooton | Forum Activity | Replied: Sat, Nov 28 2015 11:33 AM

Assuming the Library Catalog is corrupt, delete the folder  \Logos\Data\randomId\LibraryCatalog and restart Logos. It will take several minutes to recreate the Catalog and its index.

Your Logos folder could be \Logos4 or \Logos5 and is located at C:\Users\username\AppData\Local.

Dave
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Windows 11 & Android 8

Posts 99
Brian Kempson | Forum Activity | Replied: Sun, Nov 29 2015 11:42 AM

Hi Dave

Did as you suggested - twice.

But library catalogue won't complete update & command line won't work.

Is reinstallation now required?

Regards

Brian

Posts 27258
Forum MVP
Dave Hooton | Forum Activity | Replied: Sun, Nov 29 2015 12:44 PM

Brian Kempson:

But library catalogue won't complete update & command line won't work.

Is reinstallation now required?

What command line?

Let's look at various logs before doing anything else:

Dave
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Windows 11 & Android 8

Posts 99
Brian Kempson | Forum Activity | Replied: Mon, Nov 30 2015 3:37 AM

I meant the "Command" dialog box at top of screen.

Posts 25353
Forum MVP
Graham Criddle | Forum Activity | Replied: Mon, Nov 30 2015 3:47 AM

Brian Kempson:

I meant the "Command" dialog box at top of screen.

What are you typing into that box that doesn't work?

And please enable / post logs as per Dave's post above

Posts 99
Brian Kempson | Forum Activity | Replied: Mon, Nov 30 2015 12:48 PM

Hi Dave

Here are the log files.

Command box did work a couple of times but then stopped.

Library catalog continually shows 'updating' and cannot select any resource.

Programme restarted but crashed at splash screen & had to use program manager to stop it.

3 log files in folder.

Many thanks

Brian3755.LogosCrash.zip

Posts 27258
Forum MVP
Dave Hooton | Forum Activity | Replied: Mon, Nov 30 2015 1:58 PM

Brian

I suggest you contact Tech Support to diagnose this as they can log onto your computer.

Dave
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Windows 11 & Android 8

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