Won't Start

Help! My always reliable Logos 6 won't start up.

When my Dell, Windows 7 computer froze, I manually shut down. When restarted, Windows repaired some corrupted files on hard drive. Now, when I try to start Logos 6, at the point of "Signing In," the program stops.

I'm not very tech savvy, but hopefully can follow any instructions.

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Fred Chapman

Have you tried repairing your logos installation in the Programs and Features section of the Control Panel? If not,

1. Open the Control Panel

2. Open Programs and Features

3. Find Logos and right click

4. Select Repair

Tonja Brice

Any idea how to fix this on a Mac? Logos was fine yesterday but today I won't open. I'm on iOS X and my Logos software is 1 or 2 updates behind, but I'm on 6. I'm thinking I'll have to reinstall.

Thanks,

Tonja

JT (alabama24)

Any idea how to fix this on a Mac? Logos was fine yesterday but today I won't open. I'm on iOS X and my Logos software is 1 or 2 updates behind, but I'm on 6. I'm thinking I'll have to reinstall.

Hi Tonja! Sorry you are having troubles. [:s]

There was an issue a couple of months ago which caused Mac users to be unable to open their application. The fix was to reinstall. Since you suggest that you are out of date, it may very well be that you have the same issue. Also, since you are out of date, you might as well update anyway.

Delete the app from the applications folder and download the newest engine (see link in my signature line). NOTE: you will not lose your resources, notes, indices, etc. since those are kept elsewhere.

If that doesn't fix the problem, please create a new thread (which is always a good idea when seeking help) and provide more info. You may need to post logs. Also, see my signature line. Let us know how it goes.

Ted Weis

I did, but the problem remains. Help?

Graham Criddle

I did, but the problem remains. Help?

Please ensure logging is enabled and upload logs after a failed login attempt. Details at https://www.logos.com/support/logos6/windows/report-problem

JT (alabama24)

I did, but the problem remains. Help?

Can you grab logs? Does the app crash, or not open AT ALL? See my signature line For instructions.

Ted Weis

I followed the steps below, but after I click to sign-in, the application closes.

TCBlack

I followed the steps below, but after I click to sign-in, the application closes.

But are any logs created? If so we need them.

Ted Weis

Where would I find it?

Dave Hooton

Where would I find it?

In that folder!

Right click the Logos Logo Files folder, choose "Send to ... compressed (zipped) folder", and upload the zip file it creates via the paperclip icon.

Ted Weis

0654.Logos Log Files.zip

Chad McFadden

My Logos 5 quit working yesterday on my Windows 10 laptop; so, I updated Logos engine to version 6. Now, I cannot run the program unless I "run as administrator", which prevents my smart tags from operating correctly in Office 365. Help!

JT (alabama24)

My Logos 5 quit working yesterday on my Windows 10 laptop; so, I updated Logos engine to version 6. Now, I cannot run the program unless I "run as administrator", which prevents my smart tags from operating correctly in Office 365. Help!

Please create a new thread and provide appropriate details (including logs). See my signature line.