Crash: Logos cannot update

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Posts 45
Christopher Esget | Forum Activity | Posted: Thu, Jan 14 2016 8:06 PM

Logos 6 (Mac) says an update is available. Whenever I click the update link, the update tool opens, and tells me to click to extract the update. After doing so, it says the update could not be installed, and everything freezes. Problem repeats after restarting the OS (El Cap.).

Logs attached.

4380.LogosLogs.csesget.20160114-230022.zip

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Forum MVP
Dave Hooton | Forum Activity | Replied: Thu, Jan 14 2016 9:00 PM

The error message is:

LogosInstaller[706:74385] Sparkle Error: An error occurred while installing the update. Please try again later.
LogosInstaller[706:74385] Sparkle Error (continued): Couldn't copy /var/folders/1y/h0dd9dqx7cs1skt2ptbq0srh0000gn/T/Logos Bible Software 6 61610.0.24 Update 3/F7A90670-C126-43CF-8E1F-00AA119E9797/Logos.app to /Applications/Logos Bible Software 7.app.

Someone with Mac skills should be able to diagnose this.

Dave
===

Windows 11 & Android 8

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Forum MVP
JT (alabama24) | Forum Activity | Replied: Fri, Jan 15 2016 6:06 AM

Christopher Esget:

Logos 6 (Mac) says an update is available. Whenever I click the update link, the update tool opens, and tells me to click to extract the update. After doing so, it says the update could not be installed, and everything freezes. Problem repeats after restarting the OS (El Cap.).

Logs attached.

4380.LogosLogs.csesget.20160114-230022.zip

For clarification: are you trying to update from within the application, from outside the application (manual install), or both? If you haven't tried a manual install, do so (see links in my signature line)

macOS, iOS & iPadOS | Logs |  Install

Posts 45
Christopher Esget | Forum Activity | Replied: Sat, Jan 16 2016 9:20 AM
Thanks, alabama24. I'm trying to update from within the app. I will try a manual install according to your instructions.
Posts 45
Christopher Esget | Forum Activity | Replied: Sat, Jan 16 2016 9:25 AM

Thanks, that did the trick! I feel foolish not realizing the solution was that simple... Embarrassed

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