I purchased Logos 4 back in January. As of today I have not been able to get past the Unlock & Download screen in My Account/Order History. I have emailed Logos, I have called and at this point am frustrated and will likely be requesting my money back for a product that has been paid for but can not be accessed.
The error message I get is:
Name: update.lbxupd
Type: Unknown file type
From: www.logos.com
When I try to find file, it sends me to a Windows Extension Association and I've already downloaded a few of those programs-which never helps. I am currently on hold for 25+min for Tech Support, but I was hoping someone could help me because as much as I want this software-so far it is proving more frustrating than anything and am on the verge of cancelling my order.
Thanks in advance!
Erica (ech0518@aol.com)