Error in Sync

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Posts 64
Joshua Daniel Simmons | Forum Activity | Posted: Thu, Feb 25 2016 8:22 PM

2425.Logos Log Files.zip

Continue to receive an Error with synchronization.  My entire library and resources are unavailable.

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Forum MVP
JT (alabama24) | Forum Activity | Replied: Thu, Feb 25 2016 8:44 PM

Joshua Daniel Simmons:

My entire library and resources are unavailable.

I am not able to look at your log files at present. Perhaps you could fill in the details. 

  • What specific version are you running?
  • what os?
  • is this a brand new install?
  • have you tried restarting your computer?
  • can you elaborate that your library and resources are "unavailable"? (They should be available even when offline) Perhaps a screen shot of your library would be helpful 

OSX & iOS | Logs |  Install

Posts 64
Joshua Daniel Simmons | Forum Activity | Replied: Thu, Feb 25 2016 8:50 PM

running the latest version

Windows 10

Install on new laptop

Several times

They are unavailable.  I do not have access to them.  They are not there.

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JT (alabama24) | Forum Activity | Replied: Thu, Feb 25 2016 9:01 PM

"The latest version" isn't informative because you might not be running the latest version. The current version is L6.9 SR-1. Can you please verify that is what you are running?

You wrote that this is an install on a new laptop. Does that mean that this is a brand new installation and that you have never had it properly installed?

OSX & iOS | Logs |  Install

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JT (alabama24) | Forum Activity | Replied: Thu, Feb 25 2016 9:02 PM

Another thing: Make sure all windows updates have been installed. 

OSX & iOS | Logs |  Install

Posts 64
Joshua Daniel Simmons | Forum Activity | Replied: Thu, Feb 25 2016 9:07 PM

I am running L6.9 SR-1

I have had a proper install on several platforms.  This is a new laptop with a new install.

This is the latest version being offered by Logos.  Every update is installed.

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MJ. Smith | Forum Activity | Replied: Thu, Feb 25 2016 9:09 PM

Have you allowed Logos through your firewall? If you haven't you'll get sync erros.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 64
Joshua Daniel Simmons | Forum Activity | Replied: Thu, Feb 25 2016 9:11 PM

Logos is allowed through my firewall.  

All troubleshooting methods prescribed by Logos have been attempted.

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JT (alabama24) | Forum Activity | Replied: Thu, Feb 25 2016 9:19 PM

Joshua Daniel Simmons:

I have had a proper install on several platforms.  This is a new laptop with a new install.

Thanks. The point wasn't "have you installed logos before" but "have you successfully installed logos on THIS computer." From what you have said, I understand that you are trying to install Logos for the first time (on this computer). Originally it sounded like you were saying that your resources disappeared. I see now that isn't the case.

Joshua Daniel Simmons:

This is the latest version being offered by Logos.  Every update is installed.

I am unsure what you mean. I had asked to make sure that all WINDOWS updates were installed, not Logos. If all windows updates have been installed, we'll have to wait for a techie to come along. I hope you get it resolved soon! Tongue Tied

OSX & iOS | Logs |  Install

Posts 64
Joshua Daniel Simmons | Forum Activity | Replied: Thu, Feb 25 2016 9:22 PM

Yes. First install on this laptop. 

Yes  All Windows updates are installed. 

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LogosEmployee

The error in the logs is "Unauthorized". I'm not sure why you would be getting that if you're able to successfully sign into the software. (The same credentials that allow you to log in should work to access sync services.)

Have you changed the password for your logos.com/faithlife.com account recently?

There is a major update for Windows 10 available; I would recommend installing it to make sure you have the latest Windows and .NET components.

Posts 64
Joshua Daniel Simmons | Forum Activity | Replied: Fri, Feb 26 2016 7:38 AM

No password change and I will recheck my updates but during setup of my laptop I made it a point to ensure all software was up to date.  But, it is more than worth a shot to check again.

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