Unable to Upload Sermon Audio This Morning

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This post has 3 Replies | 2 Followers

Posts 26
Jason Fletcher | Forum Activity | Posted: Mon, Mar 14 2016 7:47 AM
I keep getting errors in Proclaim this morning related to uploading and publishing my sermon audio from yesterday. Everything looks ok from my own internet connection end.
Posts 294
LogosEmployee
Glenn Gervais (Faithlife) | Forum Activity | Replied: Mon, Mar 14 2016 8:37 AM

If you could use the help menu to save your logs and post here, we can take a look to see what is happening

http://support.proclaimonline.com/hc/en-us/articles/203763785-How-do-I-submit-log-files-

Posts 26
Jason Fletcher | Forum Activity | Replied: Tue, Mar 15 2016 5:08 AM

I'm having trouble attaching the log file to this post. I keep getting a "refresh page" error. Is there another way to post the log file?

Posts 294
LogosEmployee
Glenn Gervais (Faithlife) | Forum Activity | Replied: Tue, Mar 15 2016 7:28 AM

You can contact customer support at support@proclaimonline.com

Mention your forum post and my name: Glenn Gervais and they can forward the log files to try and figure out what was happening

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