Stuck on "Preparing Library" Since I Canceled Logos Cloud

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Posts 69
Steve | Forum Activity | Posted: Fri, Mar 18 2016 10:31 AM

Since my trial subscription to Logos Cloud ended, Logos has been stuck on "Preparing library . . . "  This has been going on for probably at least a week now.   I am currently running 6.11.0.0005.  I manually installed this upgrade earlier this week.  I was on the Beta channel but it did not automatically update.  Prior to this I was on the 6.11 Beta 1 version.  Also, as a result of this new purchases are not automatically downloading.  Example, I had preorder the "preaching the word" upgrade that went out yesterday, but it is still not in my library.  I have tried the "update now" fiction but that does not do anything.  

This appears to be the same problem described here: https://community.logos.com/forums/t/124105.aspx.  I have tried that same things as this poster.

Thanks!

Steve

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The Idol Factory

http://www.theidolfactory.com 

Posts 262
LogosEmployee
Steve Workman | Forum Activity | Replied: Fri, Mar 18 2016 11:07 AM

I'm sorry to hear of the issue, could you post your logs from this behavior? If you are not already familiar with the process here is the logging for Mac page.

Posts 69
Steve | Forum Activity | Replied: Fri, Mar 18 2016 11:14 AM

My log is attached.3108.LogosLogs.Steve.20160318-141309.zip

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The Idol Factory

http://www.theidolfactory.com 

Posts 10446
Forum MVP
Jack Caviness | Forum Activity | Replied: Sat, Mar 19 2016 3:54 AM

thecow:

Steve will probably be back later this morning—it's 4am out west. The errors in the LogosError.log are beyond my ability to decipher, but do you have a stable internet connection? Everything I see in the Error log seems to be internet connected—license and synch.

Posts 69
Steve | Forum Activity | Replied: Sat, Mar 19 2016 11:24 AM

Yes I have a stable Internet connection.

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The Idol Factory

http://www.theidolfactory.com 

Posts 69
Steve | Forum Activity | Replied: Tue, Mar 22 2016 6:30 AM

I am stuck on Beta 2. It will not update automatically to Beta 3.  This is the same thing that happened with the Beta 1 to Beta 2 update.  I had to install it manually.  Logos is still "Preparing library . . . "

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The Idol Factory

http://www.theidolfactory.com 

Posts 24552
Forum MVP
Dave Hooton | Forum Activity | Replied: Tue, Mar 22 2016 2:25 PM

thecow:

There is a lot of resource discovery happening i.e. "Starting discovery for 3607 update jobs." Faithlife should be able to recommend deletion of appropriate databases...

Dave
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Windows & Android

Posts 262
LogosEmployee
Steve Workman | Forum Activity | Replied: Tue, Mar 22 2016 2:59 PM

thecow:

The log doesn't show the indexer running, and it also indicates that the software opens and is ready to be used.  Since you referenced the other thread, and their issues seemed to be an indexing icon showing preparing library, and they are able to use the software, i'm going to guess you have the same symptom.  

Could you please quit out of Logos and the indexer using Activity Monitor if needed, turn on logging, reboot your computer, and then replicate the issue?

Posts 612
John Brumett | Forum Activity | Replied: Tue, Mar 22 2016 3:00 PM

I had the same issue. Try turning of you internet button on your laptop.   Restart your computer  And sign in offline.

Posts 24552
Forum MVP
Dave Hooton | Forum Activity | Replied: Tue, Mar 22 2016 3:03 PM

Steve Workman:
and it also indicates that the software opens and is ready to be used.

but there are a lot of resources added to the discovery stage!

Dave
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Windows & Android

Posts 16
Jason O'Conal | Forum Activity | Replied: Fri, May 13 2016 7:38 AM

I've done all these things, but am still having this problem myself. Any other suggestions?

Posts 16
Jason O'Conal | Forum Activity | Replied: Fri, May 13 2016 7:42 AM

Actually, manually downloading 6.12 beta 3 seems to have fixed the problem.

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