Proclaim Crashing When trying to preview a motion screen

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Harper Christian Church | Forum Activity | Posted: Wed, Mar 23 2016 10:22 AM

Yesterday, and today on a different computer, Proclaim crashed when I tried to preview a motion screen during the build of my presentation.  The error message that came up was "Proclaim has stopped working.  A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available."  Attached is one of 3 log files.  The other two log files will be sent shortly.  The third file is when I tried working on my presentation at a different computer.

Posts 624
LogosEmployee
Jordan Sjodin | Forum Activity | Replied: Wed, Mar 23 2016 10:29 AM

Sorry for the inconvenience. I will take a look at your logs.

Mac | iOS | Android | Windows | Web Developer 

Posts 140
LogosEmployee
Nick Ericson (Proclaim) | Forum Activity | Replied: Wed, Mar 23 2016 11:04 AM

I took a look at your log files and see this entry:

2016-03-22 17:10:47.7857 1 Error VideoPlayer Windows Media Player media failed event - C:/Users/h/AppData/Local/Proclaim/MediaCache/6eee4770-39de-49e4-9413-b2f8ac3794d2.mpg System.Runtime.InteropServices.COMException (0xC00D11B1): Exception from HRESULT: 0xC00D11B1

This error code is coming from the video playing on that system and can be caused by a number of issues including - 1) the content has DRM, 2) that machine is missing the codec to play that content, or 3) other issues

here is a thread describing this error: https://social.msdn.microsoft.com/Forums/vstudio/en-US/2d80888f-4f1d-450c-90ee-2568b7283e23/mediaelement-failing-with-exception-from-hresult-0xc00d11b1?forum=wpf

To help us diagnose the issue could you

- Verify you can play other mpg videos using Windows Media Player on this machine outside of Proclaim.

- Verify you can play the video located at C:/Users/h/AppData/Local/Proclaim/MediaCache/6eee4770-39de-49e4-9413-b2f8ac3794d2.mpg using Windows Media Player outside of Proclaim on this machine.

Also, have you been able to play other motion backgrounds or videos on this machine in the past? Is this the only motion background or video you are having issues with?

If you would like some help walking though these steps please don't hesitate to contact our customer support - we can attach to your computer and take a look at things.

Customer Support: 1-800-875-6467

Thanks,

Nick

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