Quit Unexpectedly

After the Logos 6 automatically upgraded (and indexed) its contents & software/engine, I quit the Logos 6 & restart it. But, since then the Logos 6 always fail to open/start & it always quit unexpectedly.

Each time it quit unexpectedly, I click EITHER Ignore, Report..., OR Reopen randomly. The results were same. It always quit unexpectedly.

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Graham Criddle

Hi Sanny - and welcome to the forums

Sorry to hear you are having problems.

But, since then the Logos 6 always fail to open/start & it always quit unexpectedly.

Please enable diagnostic logging and post logs in a reply to this thread (use the paperclip icon).

For Mac - https://www.logos.com/support/logos6/mac/report-problem
For Windows - https://www.logos.com/support/logos6/windows/report-problem

Graham

Tom Blanchard

https://community.logos.com/discussion/comment/817094#Comment_817094

Hi, Graham and Sanny

Same problem today. See my new thread at https://community.logos.com/forums/t/125392.aspx. I've uploaded some logs.

Any help will be appreciated ... merci beaucoup!

Tom

Sanny Erlando

https://community.logos.com/discussion/comment/817094#Comment_817094

8688.LogosLogs.sanny.20160419-153916.zip

Thanks, Graham.

Mark Barnes

https://community.logos.com/discussion/comment/817101#Comment_817101

8688.LogosLogs.sanny.20160419-153916.zip

Can you try working offline?

https://www.logos.com/training/logos5/work-offline

Sanny Erlando

https://community.logos.com/discussion/comment/817107#Comment_817107

No, it can't. The Logos 6 just displaying a blank grey (home)page if I try to opening it offline.

Dave Hooton

https://community.logos.com/discussion/comment/817117#Comment_817117

Mac OS 10.9.x users should see https://community.logos.com/forums/p/125392/817158.aspx#817158

Thomas Ball

https://community.logos.com/discussion/comment/817117#Comment_817117

No, it can't. The Logos 6 just displaying a blank grey (home)page if I try to opening it offline.

Seeing a "blank" layout when opening to the sign in screen is normal behavior. Manually updating Logos by replacing your application file with a new one from www.logos.com/install should fix the issue for you.