resources ready to be added

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This post has 23 Replies | 6 Followers

Posts 2910
Jan Krohn | Forum Activity | Posted: Thu, Jun 30 2016 6:35 AM

How do I add those resources?

I've restarted Logos a couple of times, restared Windows, tried running Logos in different languages... The message keeps popping up...

Past IT Consultant. Past Mission Worker. Entrepreneur. Seminary Student (VIU).
Christian Debate Forum --- Auferstanden! Blog

Posts 13428
Mark Barnes | Forum Activity | Replied: Thu, Jun 30 2016 6:41 AM

We'll need logs to see why it's not working.

This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!

Posts 387
James Chandler | Forum Activity | Replied: Thu, Jun 30 2016 7:14 AM

This has been happening to me too. On different computers. So I don't think this is an isolated issue.

6404.LogosIndexerError.zip

Running on ASUS Windows 10 I7 24 gig of ram, 1 Terabyte drive.

Philippians 2:3 Do nothing from selfish ambition or conceit, but in humility count others more significant than yourselves.

Posts 256
Tony Walker | Forum Activity | Replied: Thu, Jun 30 2016 7:19 AM

ditto

Posts 2910
Jan Krohn | Forum Activity | Replied: Thu, Jun 30 2016 7:25 AM

4137.Logos Log Files.zip

I went through the log file, and suspect the temporary NT211 course to be the culprit.

I'll try a full re-index once the other monthly temporary resources have expired.

Past IT Consultant. Past Mission Worker. Entrepreneur. Seminary Student (VIU).
Christian Debate Forum --- Auferstanden! Blog

Posts 532
Nord Zootman | Forum Activity | Replied: Thu, Jun 30 2016 9:16 AM

I am having the same issue.

Posts 716
Gordon Jones | Forum Activity | Replied: Thu, Jun 30 2016 12:32 PM

Me too

Posts 439
Mathew Haferkamp | Forum Activity | Replied: Thu, Jun 30 2016 1:46 PM

I am having the same problem also.

Posts 2784
Erwin Stull, Sr. | Forum Activity | Replied: Thu, Jun 30 2016 3:42 PM

Well, add me to this list.

Posts 3127
Doc B | Forum Activity | Replied: Thu, Jun 30 2016 3:45 PM

I had to endure four (4) consecutive indexes the other day when "new resources" needed to be added. I don't understand why it can't add them all and index once. It's a serial time killer.

My thanks to the various MVPs. Without them Logos would have died early. They were the only real help available.

Faithlife Corp. owes the MVPs free resources for life.

Posts 1145
Juanita | Forum Activity | Replied: Thu, Jun 30 2016 3:55 PM

Doc B:

I had to endure four (4) consecutive indexes the other day when "new resources" needed to be added. I don't understand why it can't add them all and index once. It's a serial time killer.

And you are not alone!

Posts 2784
Erwin Stull, Sr. | Forum Activity | Replied: Thu, Jun 30 2016 6:16 PM

The issue disappeared once new resources were downloaded. May have been the download, or the automatic index process that cleared it. Not sure.

Posts 258
Aaron Sauer | Forum Activity | Replied: Thu, Jun 30 2016 9:39 PM

Hmmm. Same issue with me.

Posts 2641
Forum MVP
John Fidel | Forum Activity | Replied: Fri, Jul 1 2016 6:08 AM

I did several things, so I am not sure which one cleared the indicator:

  1. I cleared web cache.
  2. I removed a layout that had the Temporary Mobile Ed class in it.
  3. I ran update resources.

I suspected the temporary license to the class, so the above made sense to me.

Maybe it will help some of you.

Posts 2784
Erwin Stull, Sr. | Forum Activity | Replied: Fri, Jul 1 2016 7:25 AM

John Fidel:

I did several things, so I am not sure which one cleared the indicator:

  1. I cleared web cache.
  2. I removed a layout that had the Temporary Mobile Ed class in it.
  3. I ran update resources.

I suspected the temporary license to the class, so the above made sense to me.

Maybe it will help some of you.

Other than waiting for another resource to download and index, "Update Resources" seems to work.

Posts 3752
True North | Forum Activity | Replied: Fri, Jul 1 2016 8:58 AM

Same here. I called FL and it is a known bug.

Mine is working now. However, I had to do a quick disk clean (McAfee) and restarted Logos (for the 5th) time and now it's ok. This is the second time this has happened and seems to occur when there is a large resource update.

see this thread

https://community.logos.com/forums/t/126703.aspx

mm.

Posts 762
Patrick S. | Forum Activity | Replied: Sat, Jul 2 2016 7:31 AM

Jan Krohn:

4137.Logos Log Files.zip

I went through the log file, and suspect the temporary NT211 course to be the culprit.

I'll try a full re-index once the other monthly temporary resources have expired.

Jan (and others) see my post here:

https://community.logos.com/forums/t/127633.aspx

I list all the steps I went through which cleared this up.

"I want to know all God's thoughts; the rest are just details." - Albert Einstein

Posts 387
James Chandler | Forum Activity | Replied: Tue, Jul 5 2016 10:55 AM

Well, my machines have cleared up now.

Running on ASUS Windows 10 I7 24 gig of ram, 1 Terabyte drive.

Philippians 2:3 Do nothing from selfish ambition or conceit, but in humility count others more significant than yourselves.

Posts 3033
LogosEmployee
Andrew Batishko | Forum Activity | Replied: Wed, Jul 6 2016 11:50 AM

We discovered a problem that caused expired licenses to remain active on the server for a few hours after they expired. This led to a situation where the desktop application removed the resources from the library upon expiration, then the server indicated that they should be downloaded again. After downloading, the application would attempt to install them, but fail due to the expired license.

The server should be updated today with a fix that will correctly handle expiring licenses in the future. We are also adding some additional logging to the application to give us more information in case something similar happens again.

If you are continuing to have problems with this, and have not run the "update resources" command, please do so. If the problem persists after running that command and restarting the application, please post back here and attach your log files.

If this problem shows up in the future, please don't hesitate to post on the forums and attach your log files.

Andrew Batishko | Faithlife software developer

Posts 387
James Chandler | Forum Activity | Replied: Wed, Jul 6 2016 11:55 AM

Yes

Running on ASUS Windows 10 I7 24 gig of ram, 1 Terabyte drive.

Philippians 2:3 Do nothing from selfish ambition or conceit, but in humility count others more significant than yourselves.

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