Error Uploading and syncing to group

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This post has 9 Replies | 1 Follower

Posts 26
Jered McKenna | Forum Activity | Posted: Thu, Jul 21 2016 11:41 AM

When I try to upload files and sync them into proclaim, the upload fails and times out. This only occurs at my church, and not on any other network (like my home for example)

This obviously means that my church's firewall is causing the problem.

However, after working with my IT guys for a long time, we could not figure out what is blocking my uploads. He has individually allowed and granted access to any network name we could find (logos.com, faithlife.com, proclaimwhatever.com etc etc) but nothing works. 

Anyone know what domain to allow or unblock to allow uploads? 

Side note, here is a sample error message I get in the logs....

Program Version: 1.34 (1.34.0.0227)
Time: 2016-07-21 14:38:12 -04:00 (2016-07-21T18:38:12Z)
Error handling response (POST http://touchpointslog.logos.com/v2/Events).
System.Net.WebException: The operation has timed out
at System.Net.HttpWebRequest.GetResponse()
at Libronix.Utility.Net.HttpWebRequestUtility.DoGetHttpResponse(Func`1 fnGetResponse)
at Libronix.Utility.Net.WebServiceRequestBase`1.DoGetResponse(HttpWebRequest webRequest, Func`2 getWebResponse, IWorkState workState)
at Libronix.Utility.Net.WebServiceRequestBase`1.GetResponse(IWorkState workState)

Posts 716
LogosEmployee
Peter June | Forum Activity | Replied: Thu, Jul 21 2016 12:38 PM

Hi, Jered, and thanks for the detailed report. If you could upload the rest of your log files it will give us a better understanding of what's going on; there might be domains that aren't in the list of exceptions (proclaimservices.logos.com and proclaimsync.logos.com for example).

I'm initially inclined to agree with you that the firewall is likely the cause. What OS is that running? There may be another process that is blocking Proclaim aside from the firewall (there are no known issues with Windows Defender or any other in-built firewalls, but it would be good to rule this out).

Once you post your logs we might be able to come up with a solution for you.

Posts 26
Jered McKenna | Forum Activity | Replied: Mon, Jul 25 2016 11:57 AM

Hi Peter! Thanks so much for the reply!

We run windows operating system. Windows Defender is inactive.

Here is a copy of my log file create just after I tried to upload something and sync.

here is log

Program Version: 1.34 (1.34.0.0227)
Windows Version: 10.0.10586.0
.NET Framework Version: 4.0.30319.42000
Time: 2016-07-21 14:38:12 -04:00 (2016-07-21T18:38:12Z)
Installed memory: 8,075 MB
Install path: C:\Users\jmckenna\AppData\Local\Proclaim\System2\Proclaim.exe
Free install space: 177,807 MB
Temp path: C:\Users\jmckenna\AppData\Local\Temp\
Free temp space: 177,807 MB

Program Version: 1.34 (1.34.0.0227)
Time: 2016-07-21 14:38:12 -04:00 (2016-07-21T18:38:12Z)
Error handling response (POST http://touchpointslog.logos.com/v2/Events).
System.Net.WebException: The operation has timed out
at System.Net.HttpWebRequest.GetResponse()
at Libronix.Utility.Net.HttpWebRequestUtility.DoGetHttpResponse(Func`1 fnGetResponse)
at Libronix.Utility.Net.WebServiceRequestBase`1.DoGetResponse(HttpWebRequest webRequest, Func`2 getWebResponse, IWorkState workState)
at Libronix.Utility.Net.WebServiceRequestBase`1.GetResponse(IWorkState workState)

Program Version: 1.34 (1.34.0.0227)
Time: 2016-07-21 15:05:49 -04:00 (2016-07-21T19:05:49Z)
SQLite Error 284: automatic index on AudioRecordings(SermonRecordingId)

Program Version: 1.34 (1.34.0.0227)
Time: 2016-07-21 15:09:02 -04:00 (2016-07-21T19:09:02Z)
Error handling response (POST http://touchpointslog.logos.com/v2/Events).
System.Net.WebException: The operation has timed out
at System.Net.HttpWebRequest.GetResponse()
at Libronix.Utility.Net.HttpWebRequestUtility.DoGetHttpResponse(Func`1 fnGetResponse)
at Libronix.Utility.Net.WebServiceRequestBase`1.DoGetResponse(HttpWebRequest webRequest, Func`2 getWebResponse, IWorkState workState)
at Libronix.Utility.Net.WebServiceRequestBase`1.GetResponse(IWorkState workState)

Program Version: 1.34 (1.34.0.0227)
Time: 2016-07-21 15:09:25 -04:00 (2016-07-21T19:09:25Z)
Error handling response (POST http://touchpointslog.logos.com/v2/Events).
System.Net.WebException: The operation has timed out
at System.Net.HttpWebRequest.GetResponse()
at Libronix.Utility.Net.HttpWebRequestUtility.DoGetHttpResponse(Func`1 fnGetResponse)
at Libronix.Utility.Net.WebServiceRequestBase`1.DoGetResponse(HttpWebRequest webRequest, Func`2 getWebResponse, IWorkState workState)
at Libronix.Utility.Net.WebServiceRequestBase`1.GetResponse(IWorkState workState)

Program Version: 1.34 (1.34.0.0227)
Time: 2016-07-25 14:53:09 -04:00 (2016-07-25T18:53:09Z)
Error handling response (POST http://touchpointslog.logos.com/v2/GetConfiguration).
System.Net.WebException: The operation has timed out
at System.Net.HttpWebRequest.GetResponse()
at Libronix.Utility.Net.HttpWebRequestUtility.DoGetHttpResponse(Func`1 fnGetResponse)
at Libronix.Utility.Net.WebServiceRequestBase`1.DoGetResponse(HttpWebRequest webRequest, Func`2 getWebResponse, IWorkState workState)
at Libronix.Utility.Net.WebServiceRequestBase`1.GetResponse(IWorkState workState)

Program Version: 1.34 (1.34.0.0227)
Time: 2016-07-25 14:53:16 -04:00 (2016-07-25T18:53:16Z)
Error handling response (POST http://touchpointslog.logos.com/v2/Events).
System.Net.WebException: The operation has timed out
at System.Net.HttpWebRequest.GetResponse()
at Libronix.Utility.Net.HttpWebRequestUtility.DoGetHttpResponse(Func`1 fnGetResponse)
at Libronix.Utility.Net.WebServiceRequestBase`1.DoGetResponse(HttpWebRequest webRequest, Func`2 getWebResponse, IWorkState workState)
at Libronix.Utility.Net.WebServiceRequestBase`1.GetResponse(IWorkState workState)

Program Version: 1.34 (1.34.0.0227)
Time: 2016-07-25 14:53:16 -04:00 (2016-07-25T18:53:16Z)
Error handling response (POST http://touchpointslog.logos.com/v2/Events).
System.Net.WebException: The operation has timed out
at System.Net.HttpWebRequest.GetResponse()
at Libronix.Utility.Net.HttpWebRequestUtility.DoGetHttpResponse(Func`1 fnGetResponse)
at Libronix.Utility.Net.WebServiceRequestBase`1.DoGetResponse(HttpWebRequest webRequest, Func`2 getWebResponse, IWorkState workState)
at Libronix.Utility.Net.WebServiceRequestBase`1.GetResponse(IWorkState workState)

Program Version: 1.34 (1.34.0.0227)
Time: 2016-07-25 14:54:28 -04:00 (2016-07-25T18:54:28Z)
Error handling response (POST http://touchpointslog.logos.com/v2/GetConfiguration).
System.Net.WebException: The operation has timed out
at System.Net.HttpWebRequest.GetResponse()
at Libronix.Utility.Net.HttpWebRequestUtility.DoGetHttpResponse(Func`1 fnGetResponse)
at Libronix.Utility.Net.WebServiceRequestBase`1.DoGetResponse(HttpWebRequest webRequest, Func`2 getWebResponse, IWorkState workState)
at Libronix.Utility.Net.WebServiceRequestBase`1.GetResponse(IWorkState workState)

Posts 716
LogosEmployee
Peter June | Forum Activity | Replied: Tue, Jul 26 2016 1:23 PM

Jered, sorry about the confusion, but could you please send us the .zip of your logs? You can create it by clicking "Save log files..." in the Help menu in the main screen. The ProclaimError.log doesn't put these errors in context well enough to be useful here.

Directions for getting log file zip.

Posts 26
Jered McKenna | Forum Activity | Replied: Wed, Jul 27 2016 7:52 AM

ok! here they are. thanks!

3146.Proclaim Logs.zip

Posts 3501
LogosEmployee
Scott Alexander | Forum Activity | Replied: Wed, Jul 27 2016 8:01 AM

Looks like the calls to Amazon S3's cloud storage are failing. Try adding an exclusion for s3.amazonaws.com

Posts 26
Jered McKenna | Forum Activity | Replied: Mon, Aug 1 2016 9:42 AM

Thanks so much Scott! However, this did not fix the issue. Any more ideas?

Posts 1
Scott | Forum Activity | Replied: Mon, Aug 1 2016 10:10 AM

Jered McKenna:

Thanks so much Scott! However, this did not fix the issue. Any more ideas?

Now that you've excluded S3 an updated log file should reveal the next call that is being blocked. 

Posts 26
Jered McKenna | Forum Activity | Replied: Tue, Aug 2 2016 6:13 AM

ok! I just tried again to upload and then created new logs just now,

1614.Proclaim Logs 8-2-16.zip

Posts 3501
LogosEmployee
Scott Alexander | Forum Activity | Replied: Tue, Aug 2 2016 9:16 AM

Jered McKenna:

ok! I just tried again to upload and then created new logs just now,

1614.Proclaim Logs 8-2-16.zip

It's still failing trying to upload the file to Amazon S3. Worth double checking this exclusion.

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