I tried to search for several words in "The Unseen Realm" and got no results.
Thinking the book was not indexed (properly or at all), I executed "reindex LLS:UNSEENREALM" in the command line and nothing happened. (I expected an indicate that Logos was indexing my library.) After waiting a few minutes I tried the searches again (in case the reindex happened in the background without an indication), but got the same none results.
Before I do a complete index, I thought I'd post this issue and see if Faithlife (or anyone else) had the same experience, a correction in my procedure, suggestion for solution or confirmation of a bug.
Support info for resource:
LLS:UNSEENREALM 2015-10-23T17:27:34Z UNSEENREALM.logos4
Thanks.
The last time someone posted about a similar problem, it turned out the indexer was crashing before it completed indexing (which may be why "reindex Unseen Realm" isn't working). If that's the case for you, a full reindex may not help either.
Please post your logs as they may give a clue to what's going on.
Tim Hensler:Thinking the book was not indexed (properly or at all), I executed "reindex LLS:UNSEENREALM" in the command line and nothing happened.
Your description fits a corrupt or missing index very well. Just to avoid a licence inssue, or simple typo, did it identify the resource when you tried reindexing it?
like this:
Running Logos 9 latest (beta) version on Win 10
Hi NB.Mick. It identified the resource as "The Unseen Realm: Recovering the Supernatural Worldview of the Bible" which is exactly the resource I am working with.
Hi Bradley. All log files are in the attached zip file.
6472.Logos Log Files.zip
Additional info:
I'll take no remedial action until directed (so additional diagnostics can be done, if needed.)
Thanks again for your help.
Can you collect a set of log files from the session when you run "reindex Unseen Realm"? There was an error in the archived logs, but I'm not sure if it was from reindexing or not.
Log files from after attempting "reindex LLS:UNSEENREALM" and also (in case it made a difference) "reindex The Unseen Realm: Recovering the Supernatural Worldview of the Bible" are attached.
By the way, last night I downloaded and installed update 6.14 Beta 4 6.14.0.0035. Along with the application update a lot of resources were downloaded, but the index period that normally follows was very short, as if it only Data Set files were downloaded, but there were a lot of resources too, which should have taken a while to index. I noticed in the logs.log file included in the attached zip file the statement "Indexer is not running for user ykzwe0fc.dib" for each time I tried to reindex The Unseen Realm. That's exactly how it seems to be behaving - logos is not indexing any more. The last time I remember Logos indexing "normally" from the user viewpoint (having the indication via the blue circle at the top of the window") was when I downloaded newly purchased resources on Aug. 3 or 4..
Thank you.
4405.Logos Log Files (1).zip
Tim Hensler:"Indexer is not running for user ykzwe0fc.dib" for each time I tried to reindex
That is normal, but it should be immediately followed by "Launching indexer because the Bible index needs to be updated." (which is not happening in your case).
You could try running "rebuild index" but that may not even work. If not, you could force a complete reindex from scratch, including rebuilding information about the library by deleting these folders:
Hi Bradley,
I just tried rebuild index, and I got the blue circle notifying me that "Your library is indexing." We'll see how that goes and I'll let you know how it turns out.
The rebuild index ran, but I still have the same problem. I'll force a complete reindex from scratch, probably tomorrow, and let you know the results.
Bradley Grainger (Faithlife): You could try running "rebuild index" but that may not even work. If not, you could force a complete reindex from scratch, including rebuilding information about the library by deleting these folders: C:\Users\timhe\AppData\Local\Logos\Data\ykzwe0fc.dib\BibleIndex C:\Users\timhe\AppData\Local\Logos\Data\ykzwe0fc.dib\LibraryIndex C:\Users\timhe\AppData\Local\Logos\Data\ykzwe0fc.dib\PersonalBookIndex
This solution worked. Let me know if you need anything else from me. Thank you for your help.
Tim.