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Matt | Forum Activity | Posted: Mon, Aug 8 2016 9:12 AM

We use mac computers that run the latest OS. We are having an issue syncing files uploaded by other computers every computer. We have to click the sync button on  the top left several times to get everything to sync. Often it will not work and we have to restart the program to get it to  work. We are also getting an error message that says "file has failed to upload, Retry" When we retry it never works, but I don't notice anything missing on the other computers once the other computers have successfully synced. 


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Peter June | Forum Activity | Replied: Mon, Aug 8 2016 12:26 PM

Hi, Matt, and welcome to the forums. Do you currently use anti-virus software or firewalls on these computers? They can sometimes interfere with syncing, so make sure you've made an exception for Proclaim.

It's worth trying to sync on a different network to make sure that's not the issue.

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