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Posts 509
L.A. | Forum Activity | Posted: Sat, Aug 20 2016 6:38 AM

Today, when I opened my notes docs it's suffered a strange behavior shown in the following picture. Each note uses almost half the place of the screen.

It appears on all of my devices (Sony Z3 Tablet Compact, Android 6.0.1 Germany; Samsung A3 Duos, Android 5.0.2 Brazil; the following device doesn't use as much space for each note as the others but more than usual: Samsung A3, Android 5.0.1 Germany; all devices with German UI). Latest Faithlife app update on Logos Bible, Verbum, Biblia.

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Aug 23 2016 10:10 AM

Which version number of the apps are you running, and how long did you wait after install them to view your note document?

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Aug 23 2016 10:40 AM

I was able to reproduce this issue, I've written up a case. Thanks for the report!

Posts 509
L.A. | Forum Activity | Replied: Tue, Aug 23 2016 9:07 PM

Thanks, Bradley!!

It appeared first in version 5.4.4 (on the second day after updating and didn't seem to be a direct result of the update which irritated me). It persists in version update 5.4.5. 

Posts 509
L.A. | Forum Activity | Replied: Tue, Aug 23 2016 9:35 PM

L.A.:
Bradley
KEVIN!!! Excuse me Tongue Tied

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Aug 23 2016 9:39 PM

You are welcome George!!  (Sorry, I couldn't help it - I'm Kevin, not Bradley). ;)

Posts 1
Warren Jones | Forum Activity | Replied: Sun, Aug 28 2016 2:51 PM

I'm having t he same problem. is there anyway that I can go back to the older version.

I've tried installing and reinstall the new version but with the same result.

Posts 509
L.A. | Forum Activity | Replied: Sun, Jan 8 2017 8:12 AM

Kevin Byford:

I was able to reproduce this issue, I've written up a case. Thanks for the report!

Happy New Year, Kevin!

Just want to know if there is some hope that the issue mentioned above might be adressed soon? ...maybe it's a bug which appears only on a few devices?

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Jan 10 2017 9:32 AM

Hi L.A,

There is already a case for this issue but I'm not sure when it will be resolved.

Posts 509
L.A. | Forum Activity | Replied: Tue, Jan 10 2017 1:24 PM

Kevin Byford:
There is already a case for this issue...

Yes, you mentioned it in August.

Since then the version number increased from 5.4.4 to 5.10.2. ...and still it's quite tiring and - at time goes by, annoying - searching the notes... That's the reason I ask Wink

Anyway, I very much appreciate your hard work!! Yes

...and really like the app!! It's a great help and blessing in my ministry!!

Posts 59
BillW | Forum Activity | Replied: Tue, Jan 10 2017 2:56 PM

L.A.:

Just want to know if there is some hope that the issue mentioned above might be adressed soon? ...maybe it's a bug which appears only on a few devices?

You are not alone LA, I've had the same issue for many months on both my android devices (ASUS 6.0 Tablet & Samsung 5.02 Phone). 

FYI: I've just rolled back my tablet to version 5.3 which is available (paradoxically) in the app 'Bible vNext' on Google Play here

(I can't confirm the stability of this older version, but at least the notes are linked and so far it seems to be ok).

- BillW

Posts 509
L.A. | Forum Activity | Replied: Wed, Jan 11 2017 4:40 AM
BillW:
version 5.3 which is available (paradoxically) in the app 'Bible vNext' on Google Play here
Thank BillW! The link doesn't work for me. GooglePlayStore shows the result, but doesn't open the page of Bible vNext. Instead a blank page opens. Strange... (Android 6.0.1 and 5.0.2 from Brazil with German UI)
Posts 59
BillW | Forum Activity | Replied: Wed, Jan 11 2017 9:59 AM

I think you have to log-in to the google store with the same account you used to install the released app.

- BillW

Posts 509
L.A. | Forum Activity | Replied: Wed, Jan 11 2017 3:16 PM
BillW:

I think you have to log-in to the google store with the same account you used to install the released app.

I don't understand... I am logged in the moment I enter the store. Never changed anything.
Posts 509
L.A. | Forum Activity | Replied: Wed, Jan 11 2017 3:16 PM
BillW:

I think you have to log-in to the google store with the same account you used to install the released app.

I don't understand... I am logged in the moment I enter the store. Never changed anything.
Posts 59
BillW | Forum Activity | Replied: Thu, Jan 12 2017 4:10 PM

Sorry, I don't understand why you can't see it, maybe it's only for U.S.?  It is an unreleased app so perhaps this is the issue... Can't say how to fix. 

Maybe someone else reading this knows?

- BillW

Posts 2
Delmus Burge | Forum Activity | Replied: Tue, Mar 14 2017 7:36 AM

How did you reproduce the note doc issue?

Posts 2
Delmus Burge | Forum Activity | Replied: Tue, Mar 14 2017 7:41 AM

Keven, How did you reproduce the note doc issue?

Posts 3
Luke Brave | Forum Activity | Replied: Thu, Mar 16 2017 11:52 PM

Same problem here. I still dont know how to fix that. Is it because of not updating new version?

Posts 59
BillW | Forum Activity | Replied: Fri, Mar 17 2017 2:09 PM

Luke Brave:

Same problem here. I still dont know how to fix that. Is it because of not updating new version?

You can't actually fix this issue, Logos has to fix the bug that's causing this, that's the problem.  Earlier this week I installed the beta version but found this bug is still there too.  So, I requested they address this bug in the next beta version if possible, but haven't heard a reply yet.  (FYI: my post in the beta forum is here:  https://community.logos.com/forums/t/139397.aspx)

You can try to install 'Bible vNext' from the Play store (mentioned above) which does not have this problem, but it seems that version isn't available for everyone.  But you should know 'Bible vNext' (which is an older version) contains another bug with the reading plans where it only shows 'week 0' or 'week 1' instead of the actual dates - this bug was just fixed in the current production version.  I've got both versions installed, I use Bible vNext when I want to access notes and the other for everything else.

Hope that helps...

EDIT:  Sorry guys - - - looks like they pulled Bible vNext from the Play Store - so you just have to wait until they fix this bug.

Sure would be nice if Logos would fix this bug soon, it's been since last August.  After they do, I'll never again let the app update until I've saved the current apk!

- BillW

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