When browsing the web site on an iPad, the window showing the chat with customer service representative blocks some important areas and your scrolling has to work around him. He should work around you.
Yes. Better, he should have a button to ask him to go help someone else!
Pastor, North Park Baptist Church
Bridgeport, CT USA
Usually I see some kind of a dismiss button on these types of things, but no luck here. I agree, let's at least get him out of the way.
Sarcasm is my love language. Obviously I love you.
Mark and TC, I was thinking the same thing!
Mark Smith: Yes. Better, he should have a button to ask him to go help someone else!
Rick,
Is your question regarding the interaction on iPad? Or do you have some other issue?
Steve: Rick, Is your question regarding the interaction on iPad? Or do you have some other issue?
It is about the web site on an iPad. I hope that I can explain this well, I really am not a very good communicator.
When using my iPad, whenever I scroll, the picture stays in the same place and covers parts of the screen that I would like to see. For example, looking at my posted screen shot, I can not see under the picture to see where the dots that show what is included in a package are. Instead I have to scroll up and down to see what is behind the picture. An option to close the picture would alleviate the problem. This is troublesome when I am trying to take my time and look at and compare what resource is in what package.
EDIT: I only notice this on my iPad and not my desktop or laptop. I don't browse the site on my phone, but I would imagine this could be a bigger problem on such a small screen.
I noticed this only today and gave up browsing as a result.
I see what you are saying, Rick. I'm able to recreate the same behavior. The pop up for help, as you have in your screen shot above, is the same for me. I have it on my desktop but it is to the far right and not an issue ... even on my laptop. But for smaller displays it definitely gets in the way. Not sure what the answer is there.
I am traveling using a small laptop with high-def screen, trying to browse. I am sure he is a very nice man and probably very helpful, but he will not go away so I can see my screen!
It would sure be nice to have a place on him to click in order to minimize him.
I dispatched him on my PC using Adblock plus. Can't do that on my iPad.
+1
SUPER ANNOYING!
Guy, guy, go away! I had this problem yesterday on my desktop. I had to reduce the size of the internet page to avoid him covering up part of the comparison chart.
Author of the Chronological Word Truth Life Bible Series
WordTruthLifeBible.com
Justin Gatlin:If you disable Javascript, he realizes he is not welcome.
I've used that solution. But I wish that I didn't seem to have to. I'm sure Faithlife will notice this thread soon and fix the problem eventually.
“I want you to know how the people should behave in the house of God, which is the Church of the living God, the pillar and foundation of the truth.” - 1 Timothy 3:15 (EOB:NT).
The social dynamic of pressing button so someone disappears is quite disturbing.....
Agreed, I did actually use the chat to place my L7 order, for the 1st time ever, but I have to admit, that when trying to compare packages, this little picture drove me crazy too. I thought 'surely there must be a way to dismiss this that I'm missing'. I guess not. lol
Logos 8 | Dell Inspiron 7373 | Windows 10 Pro 64, i7, 16GB, SSD | iPhone X | iMac 27" i7, 16GB, SSD | OS 10.13
Me too!
With ominous grinhe lurks, poised.Can it be?
He descendsobscuring visionof my package comparison dots.
Anger floods.No! No! No!Let me see!