This Guy Sure Gets Annoying

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This post has 28 Replies | 0 Followers

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Rick | Forum Activity | Posted: Thu, Aug 25 2016 1:01 PM

When browsing the web site on an iPad, the window showing the chat with customer service representative blocks some important areas and your scrolling has to work around him. He should work around you.

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Mark Smith | Forum Activity | Replied: Thu, Aug 25 2016 1:20 PM

Yes. Better, he should have a button to ask him to go help someone else!

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 8603
TCBlack | Forum Activity | Replied: Thu, Aug 25 2016 1:25 PM

Usually I see some kind of a dismiss button on these types of things, but no luck here.  I agree, let's at least get him out of the way.

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Posts 1770
Rick | Forum Activity | Replied: Thu, Aug 25 2016 1:37 PM

Mark and TC, I was thinking the same thing!

Posts 1357
Edwin Bowden | Forum Activity | Replied: Thu, Aug 25 2016 1:37 PM

Mark Smith:

Yes. Better, he should have a button to ask him to go help someone else!

Yes

Posts 977
Deacon Steve | Forum Activity | Replied: Thu, Aug 25 2016 1:42 PM

Rick,

Is your question regarding the interaction on iPad?  Or do you have some other issue?

Posts 1770
Rick | Forum Activity | Replied: Thu, Aug 25 2016 1:52 PM

Steve:

Rick,

Is your question regarding the interaction on iPad?  Or do you have some other issue?

It is about the web site on an iPad. I hope that I can explain this well, I really am not a very good communicator.

When using my iPad, whenever I scroll, the picture stays in the same place and covers parts of the screen that I would like to see. For example, looking at my posted screen shot, I can not see under the picture to see where the dots that show what is included in a package are. Instead I have to scroll up and down to see what is behind the picture. An option to close the picture would alleviate the problem. This is troublesome when I am trying to take my time and look at and compare what resource is in what package.

EDIT: I only notice this on my iPad and not my desktop or laptop. I don't browse the site on my phone, but I would imagine this could be a bigger problem on such a small screen.

Posts 1010
Mike Pettit | Forum Activity | Replied: Thu, Aug 25 2016 2:25 PM

I noticed this only today and gave up browsing as a result.

Posts 977
Deacon Steve | Forum Activity | Replied: Thu, Aug 25 2016 2:38 PM

I see what you are saying, Rick.  I'm able to recreate the same behavior.  The pop up for help, as you have in your screen shot above, is the same for me.  I have it on my desktop but it is to the far right and not an issue ... even on my laptop.  But for smaller displays it definitely gets in the way. Not sure what the answer is there.

Sad

Posts 2200
GaoLu | Forum Activity | Replied: Thu, Aug 25 2016 5:13 PM

I am traveling using a small laptop with high-def screen, trying to browse.  I am sure he is a very nice man and probably very helpful, but he will not go away so I can see my screen!

Posts 932
Justin Gatlin | Forum Activity | Replied: Thu, Aug 25 2016 5:35 PM
If you disable Javascript, he realizes he is not welcome.
Posts 563
Jesse Blevins | Forum Activity | Replied: Thu, Aug 25 2016 5:38 PM

It would sure be nice to have a place on him to click in order to minimize him. 

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Mark Smith | Forum Activity | Replied: Thu, Aug 25 2016 5:58 PM

I dispatched him on my PC using Adblock plus. Can't do that on my iPad.

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 69
JeremyS | Forum Activity | Replied: Thu, Aug 25 2016 6:39 PM

+1  

SUPER ANNOYING!

Posts 352
Cynthia Tucker | Forum Activity | Replied: Thu, Aug 25 2016 7:01 PM

Guy, guy, go away! I had this problem yesterday on my desktop. I had to reduce the size of the internet page to avoid him covering up part of the comparison chart.

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Posts 3470
SineNomine | Forum Activity | Replied: Thu, Aug 25 2016 7:10 PM

Justin Gatlin:
If you disable Javascript, he realizes he is not welcome.

I've used that solution. But I wish that I didn't seem to have to. I'm sure Faithlife will notice this thread soon and fix the problem eventually.

Posts 450
Paul | Forum Activity | Replied: Thu, Aug 25 2016 7:24 PM

The social dynamic of pressing button so someone disappears is quite disturbing.....Cool

Posts 1395
James Taylor | Forum Activity | Replied: Thu, Aug 25 2016 7:51 PM

Agreed, I did actually use the chat to place my L7 order, for the 1st time ever, but I have to admit, that when trying to compare packages, this little picture drove me crazy too. I thought 'surely there must be a way to dismiss this that I'm missing'. I guess not. lol

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Posts 90
Steve Nicholson | Forum Activity | Replied: Thu, Aug 25 2016 8:19 PM

Me tooAngry!

Posts 2200
GaoLu | Forum Activity | Replied: Sun, Aug 28 2016 2:48 PM

With ominous grin
he lurks, poised.
Can it be?

He descends
obscuring vision
of my package comparison dots.

Anger floods.
No! No! No!
Let me see!

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