Help synchronization is not working

Page 1 of 1 (9 items)
This post has 8 Replies | 0 Followers

Posts 47
SamK | Forum Activity | Posted: Fri, Sep 2 2016 9:15 AM

8078.Logos files.zip

Is there anyone who might be able to suggest a fix for why new books are not synchronizing?  There is an "!" in icon. Tried restarting my computer, updating windows updates, and pressing the icon. But there is no change.  Enclosed is a report.

Thanks

Posts 4768
RIP
Fred Chapman | Forum Activity | Replied: Fri, Sep 2 2016 10:48 AM

Did you zip the wrong files. This is what I see when I open your .zip file

Posts 47
SamK | Forum Activity | Replied: Fri, Sep 2 2016 2:30 PM

Sorry about that.  I don't know what happened. Please try this one.

7658.Logos Log Files.zip

Posts 13413
Mark Barnes | Forum Activity | Replied: Fri, Sep 2 2016 2:34 PM

These log files are from 2013. Please make sure logging is turned on, and try again: https://wiki.logos.com/Diagnostic_Logging 

Posts 47
SamK | Forum Activity | Replied: Fri, Sep 2 2016 8:09 PM

Well I'll give it one more try

2843.Logos Log Files (2).zip

Posts 775
David A Egolf | Forum Activity | Replied: Fri, Sep 2 2016 10:22 PM

This happens to me when I turn on my company VPN.  They force all traffic through a proxy server.  Most stuff works, but Logos cloud access doesn't go through.

Posts 47
SamK | Forum Activity | Replied: Sat, Sep 3 2016 9:03 AM

Is there something you do to fix the problem?

Posts 775
David A Egolf | Forum Activity | Replied: Sat, Sep 3 2016 5:29 PM

SamK:

Is there something you do to fix the problem?

If you referring to my VPN problem, it means that I have to turn off the VPN in order to get Logos to allow a logon.

I also had a problem after I had visited my employers site in France.  When I came home, I found that my Logos PC software would not allow a login.  It turns out that I had set a proxy server on my Microsoft Internet Explorer while I was there.  I do not use Internet Explorer, so I didn't bother to erase the proxy.  The Logos software uses the network settings that you have for MS IE.  Thus, if you have a proxy set, your Logos will probably have problems.

Posts 47
SamK | Forum Activity | Replied: Sat, Sep 3 2016 8:11 PM

Thanks for the insight.  I believe that was very helpful.

Page 1 of 1 (9 items) | RSS