Page 1 of 2 (21 items) 1 2 Next >
This post has 20 Replies | 4 Followers

Posts 12
George Hull | Forum Activity | Posted: Sat, Sep 3 2016 6:22 AM

I have a resource, Schreiner, New Testament Theology: Magnifying God in Christ in which I have applied highlights on the mobile app but they are not appearing in the PC version, 

My current version info:

     PC: Logos Bible Software 7.0 SR-1  7.0.0.0074

     Windows 10 Professional 64 bit on a Toshiba Portege Z35

     Android Mobile App 5.4.6 on Android 6.0.1 on a Samsung Galaxy Tab S2

I reviewed forum comments on similar issues and based on those dialogues did the following:

- closed app with home button  to force sync. No sync to pc
- restarted tablet and then relaunched app.  No sync to pc
- opened documents.logos.com and verified highlights are syncing to cloud.  Highlights are found in a file titled "untitled document"  this is the default since I have done nothing to direct highlights to any particular file.
- made a highlight in the mobile app and verified that it synced to "untitled document" a few minutes later.
- opened the logos 7 PC version of the resource.  Made a highlight to selected text.  Then looked at documents.logos.com and see the sync in a document titled "Mark Notes"   this highlight synced to the mobile App a few minutes later.  Deleted the highlight from the mobile app and the deletion synced back to the PC version.
- made a highlight on the mobile app version of the resource and directed it to the file "mark notes"  the highlight showed up on documents.logos.com in "Mark Notes"  but did not sync to the PC.

So to conclude it appears if the the highlight is first done on the PC it syncs to the mobile app and can be deleted on mobile and sync back to PC.   If the highlight is created on the mobile app it syncs to the cloud but not to my PC 

Any ideas on how to resolve would be appreciated.  I am an IT professional so am  comfortable doing any further testing that would help you resolve.

Thank you,

George Hull

Posts 12
George Hull | Forum Activity | Replied: Sat, Sep 3 2016 6:26 AM

I also used the mobile App function to "Report a Problem so that the log data is provided.

Thanks,

George

Posts 19229
Forum MVP
Graham Criddle | Forum Activity | Replied: Sat, Sep 3 2016 6:41 AM

The fact that "untitled documents" is being used on the ipad is strange

If you go to Tools -> Settings on the iPad what do you have for "document for highlights"?

Posts 12
George Hull | Forum Activity | Replied: Sat, Sep 3 2016 7:44 AM

Graham,

    I am on an Android Tablet and App.  So the options are somewhat different than iOS.  I went to "Settings - Application Manager - Bible" and looked at the available options.  I do not see a way to set a "document" default.  I also do not see that option within the menu of the Android App itself.

   I just opened the iOS App on my iPhone and loaded the resource by Schreiner and my highlights did sync over to the iOS Mobile app but still not to my pc version of Logos 7.

Thanks,

George

Posts 4264
LogosEmployee
Kevin Byford | Forum Activity | Replied: Tue, Sep 6 2016 12:08 PM

George Hull:
   I just opened the iOS App on my iPhone and loaded the resource by Schreiner and my highlights did sync over to the iOS Mobile app but still not to my pc version of Logos 7.

I am unable to reproduce this issue. Which of the resources in the screenshot are you using?

Posts 12
George Hull | Forum Activity | Replied: Tue, Sep 6 2016 12:12 PM

Kevin,

I am using New testament Theology, Magnifying God in Christ.

Thank you,

George

Posts 4264
LogosEmployee
Kevin Byford | Forum Activity | Replied: Tue, Sep 6 2016 12:22 PM

If highlights sync between Mobile <> documents.logos.com but not between documents.logos.com <> Desktop, this is likely a Desktop issue.

Posts 12
George Hull | Forum Activity | Replied: Tue, Sep 6 2016 12:31 PM

So should I create a new thread in the Logos 7 forum or is there another way I should seek to solve this.

The Android App syncs highlights to logos.documents.com and from there it syncs highlights to my iOS App on my phone, but does not sync highlights to my PC.

A highlight made on the PC syncs to documents.logos.com and from there syncs highlights  to my Android App and also syncs highlights to my iOS App.

The resource I am using in all cases is Thomas Schreiner, New Testament Theology, Magnifying God in Christ, Chapter 19.

Thank you,

George

Posts 4264
LogosEmployee
Kevin Byford | Forum Activity | Replied: Tue, Sep 6 2016 12:39 PM

George Hull:
So should I create a new thread in the Logos 7 forum

Yes, please do. However, beforehand please check the following:

1) Make sure the "Notes and Highlights" checkboxes are enabled in the Desktop app for that resource.
2) Check to see if the sync issue occurs with another resource.

Posts 12
George Hull | Forum Activity | Replied: Tue, Sep 6 2016 1:06 PM

Kevin,

   I used the resource Dietrich Bonhoeffer Works, vol. 4, Discipleship.  I made two highlights in Chapter 1 that were not previously present.  On the Samsung tablet I used yellow.  On the PC Logos 7 I used Blue.  Results were similar to before:  First picture is my PC running Logos 7.  1st line should be highlighted yellow from Samsung Tablet (Android App) input but is not highlighted after forcing syncs.  Second sentence highlighted in blue is a highlight input on the PC running Logos 7.  In the second picture below of my Samsung Galaxy Tab S2 tablet you can see that the blue highlight sync'd across to the tablet and was received.  Both highlights synced to the DBW, v4 resource on my iPhone on the iOS App.

Android App on Samsung Yellow Highlight sync'd to cloud but not to PC Logos 7

iOS App on iPhone 6 yellow highlight sync'd to cloud but not to PC Logos 7

Android App on Samsung Yellow Highlight sync'd to cloud and sync'd to iOS App

iOS App on iPhone 6 Yellow Highlight sync'd to cloud and sync'd Android Samsung Tablet

Logos 7 on PC Blue highlight sync'd to cloud and sync'd to iOS App and Android App.

So the basic problem remains documents.logos.com syncing to Logos 7 on PC if the original input for the highlight is from a mobile App

Thanks,

George

Posts 12
George Hull | Forum Activity | Replied: Tue, Sep 6 2016 1:10 PM

I am not sure I was clear.  I input highlights from both mobile Apps (iOS and Android) for two different sections of text in DBW4.  The highlights sync from Android to iOS and from iOS to Android.  But neither syncs from either mobile App to Logos 7 on the PC.

George

Posts 12
George Hull | Forum Activity | Replied: Tue, Sep 6 2016 1:19 PM

Kevin,

Notes and highlights options were checked on the resource

George

Posts 4264
LogosEmployee
Kevin Byford | Forum Activity | Replied: Tue, Sep 6 2016 1:57 PM

Using the iOS app, please enter a new highlight using that resource and then open the Help panel and tap "Report a Problem" so we can take a look at your app logs.

Posts 12
George Hull | Forum Activity | Replied: Tue, Sep 6 2016 2:08 PM

Kevin,

Just did so.  Using the iOS App and DBW4 as the resource, on pg 1 I highlighted the heading of the Introduction.  Filed the report a problem using the iOS App.  Going to redo the report a problem.  Not sure I forced the sync before I did that.

Thank you,

George

Posts 4264
LogosEmployee
Kevin Byford | Forum Activity | Replied: Tue, Sep 6 2016 2:29 PM

It appears that there are potential sync conflicts - I've written up a case for our dev team.

Posts 12
George Hull | Forum Activity | Replied: Tue, Sep 6 2016 4:25 PM

Ok.. thanks  if someone works on the issue and wants to use me to do some limited test just let me know.

Until then i will just work around the issue.

Thanks,George

Posts 5
Glenn Phipps | Forum Activity | Replied: Thu, Feb 23 2017 7:51 PM

I'm having the same exact problem.  Has a solution been found?

Posts 4264
LogosEmployee
Kevin Byford | Forum Activity | Replied: Thu, Feb 23 2017 7:58 PM

Glenn Phipps:

I'm having the same exact problem.  Has a solution been found?

Hi Glenn,

It would help if you could be more specific about the issue you are seeing; this thread has covered a lot of issues. Usually it's best to create a new thread.

Posts 63
Duncan Campbell | Forum Activity | Replied: Sat, Feb 25 2017 1:32 AM

Can I ask how you check notes and highlight options on a resource, , as I am having the same problem?

Posts 19229
Forum MVP
Graham Criddle | Forum Activity | Replied: Sat, Feb 25 2017 2:00 AM

Duncan Campbell:

Can I ask how you check notes and highlight options on a resource, , as I am having the same problem?

The answer varies depending on whether you are talking about the mobile apps or the desktop one.

As per Kevin's suggestion above I suggest you start a new thread outlining in detail the problems you are seeing and we'll try to help

Page 1 of 2 (21 items) 1 2 Next > | RSS