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Posts 11
Gregory Circle | Forum Activity | Posted: Thu, Sep 8 2016 11:30 AM

I'm almost certain I used to be able to do a word study on the original languages from the NASB and NKJV by highlighting an English word and pressing "info." Did this change?

Google Nexus 7
Android 6.0.1
Bible 5.4.6 (0160)
Logos Now

Posts 2
Wondercheck | Forum Activity | Replied: Mon, Oct 17 2016 2:37 PM

This changed some time back for me. I just realized I can still do this w ESV. Why not NKJ? Is there a setting I need to change. ...this was probably the top feature for me...would like to see it back.

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Kevin Byford (Faithlife) | Forum Activity | Replied: Mon, Oct 17 2016 4:20 PM

Gregory Circle:
I'm almost certain I used to be able to do a word study on the original languages from the NASB and NKJV by highlighting an English word and pressing "info." Did this change?

Is your device online?

Posts 11
Gregory Circle | Forum Activity | Replied: Tue, Oct 18 2016 2:51 AM

Kevin Byford (Faithlife):

Is your device online?

Yes.

Posts 62
Ken Hicks | Forum Activity | Replied: Tue, Oct 18 2016 5:32 AM

This has been a problem for me as well for about 2 months. I primarily use the ESV and can confirm it does not work on my Android tablet (Bible app version 5.6.2).

EDIT: I tested it again and what I should have stated was that it didn't work the way it used to work. It used to display the lemma and parsing info in the popup with a link to "Bible Word Study" for more detail. Now that info is gone and we have the option for a simple search on the word or click a "Bible Word Study" link which will then give a simple definition and the Hebrew/Greek word usage "wheels." No parsing info.

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Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Oct 18 2016 10:26 AM

Wondercheck:

This changed some time back for me. I just realized I can still do this w ESV. Why not NKJ? Is there a setting I need to change. ...this was probably the top feature for me...would like to see it back.

Please give more details reproduction instructions and screenshots as I am not able to reproduce this issue. Please also see https://community.logos.com/forums/t/118701.aspx .

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Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Oct 18 2016 10:46 AM

Gregory Circle:

I'm almost certain I used to be able to do a word study on the original languages from the NASB and NKJV by highlighting an English word and pressing "info." Did this change?

Google Nexus 7
Android 6.0.1
Bible 5.4.6 (0160)
Logos Now

I can't reproduce this issue. If you can, please post some reproduction steps that exhibit the problem and include screenshots.

Here's what I'm trying -

Reproduction steps:

1. Sign into the Bible 5.6.2 app and make sure the Android 6.x device is online.
2. Open the NASB 1995 to Gen 1:2 and long press on the word "surface".
3. Tap the info button in the context menu.

Result:

Please see screenshot -

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Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Oct 18 2016 10:48 AM

Ken Hicks:

This has been a problem for me as well for about 2 months. I primarily use the ESV and can confirm it does not work on my Android tablet (Bible app version 5.6.2).

EDIT: I tested it again and what I should have stated was that it didn't work the way it used to work. It used to display the lemma and parsing info in the popup with a link to "Bible Word Study" for more detail. Now that info is gone and we have the option for a simple search on the word or click a "Bible Word Study" link which will then give a simple definition and the Hebrew/Greek word usage "wheels." No parsing info.

Please give reproduction instructions with screenshots, as shown above. 

Posts 11
Gregory Circle | Forum Activity | Replied: Tue, Oct 18 2016 12:35 PM

This is after long-press on word to highlight and tapping "info."

Edit: I did tap on "surface" in Genesis 1.2 and it brought up the information that I'm accustomed to (the same info on your screenshot).

Posts 11
Gregory Circle | Forum Activity | Replied: Tue, Oct 18 2016 12:43 PM

Just to show you it is not an OT/NT or HEB/GRK thing.

Edit: I'm updated to 5.6.2, as well.

Posts 11
Gregory Circle | Forum Activity | Replied: Tue, Oct 18 2016 1:01 PM

I uninstalled and reinstalled the Bible app. That seems to have worked.

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Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Oct 18 2016 1:06 PM

Gregory,

This is puzzling. I've tried both of the words you've mentioned and they work for me, please see the results below. Are you sure you have a solid network connection? All of these results are served up from the web and without an internet connection they won't appear.

Please use "Report a Problem" under the Help menu to send us your application logs, and in the email please reference this thread URL and mentioned my name so it gets forwarded to me.

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Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Oct 18 2016 1:09 PM

Gregory Circle:

I uninstalled and reinstalled the Bible app. That seems to have worked.

Ah, okay. I'm glad it's working now. 

If an issue like this happens again we would be grateful to examine the application logs before you reinstall the app, since the application logs get deleted with a reinstall.

Posts 11
Gregory Circle | Forum Activity | Replied: Tue, Oct 18 2016 1:20 PM

Kevin Byford (Faithlife):

Ah, okay. I'm glad it's working now. 

If an issue like this happens again we would be grateful to examine the application logs before you reinstall the app, since the application logs get deleted with a reinstall.

Maybe Wondercheck and Ken Hicks will send you theirs.

Posts 62
Ken Hicks | Forum Activity | Replied: Tue, Oct 18 2016 4:27 PM

My screens with the ESV look/work the same as Gregory Circle before he reinstalled. I will try that but dread the notion of re-downloading all of those books. :-)

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Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Oct 18 2016 5:03 PM

Ken Hicks:

My screens with the ESV look/work the same as Gregory Circle before he reinstalled. I will try that but dread the notion of re-downloading all of those books. :-)

First, please just remove the ESV and download it again to see if the problem gets resolved. We don't recommend downloading every book to your device for this very reason - should an app problem occur that only a reinstall will fix, it might take days to download everything again.

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