Home Page Crashes Application

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Lynden Williams | Forum Activity | Posted: Mon, Mar 8 2010 3:59 AM | Locked

7065.Logos4Crash.txt1780.Logos4.log

Open the software. Click on the homepage, program crashes. This is something that has just started happening. Using Beta 12. I have rebooted and still the same result, even with a blank layout.1184.Logos4Crash.txt

Lynden Williams Communications

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Kevin Becker | Forum Activity | Replied: Mon, Mar 8 2010 4:29 AM | Locked

The error message in the crash report indicates that your index is corrupt. Delete the contents of this folder: C:\Users\<UserName>\AppData\Local\Logos4\Data\<random>\LibraryIndex (Vista/Win7) and then start Logos to build a new index (the AppData folder is hidden so you will need to enable hidden files and folders in your folder options to navigate to it).

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Lynden Williams | Forum Activity | Replied: Mon, Mar 8 2010 6:55 AM | Locked

Thanks Kevin. Will do and report back.

Lynden Williams Communications

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Markus Schiller | Forum Activity | Replied: Mon, Mar 8 2010 9:38 AM | Locked

Same problem here since this morning. Log appended.

Markus

1777.Logos4Crash.txt

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Lynden Williams | Forum Activity | Replied: Mon, Mar 8 2010 10:40 AM | Locked

Kevin Becker:

The error message in the crash report indicates that your index is corrupt. Delete the contents of this folder: C:\Users\<UserName>\AppData\Local\Logos4\Data\<random>\LibraryIndex (Vista/Win7) and then start Logos to build a new index (the AppData folder is hidden so you will need to enable hidden files and folders in your folder options to navigate to it).

Problem resolved. Thanks a lot. I was about to call in the Marines. Big Smile

Lynden Williams Communications

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Melissa Snyder | Forum Activity | Replied: Mon, Mar 8 2010 2:05 PM | Locked

Markus Schiller:

Same problem here since this morning. Log appended.

Markus

You'll need to do the same thing as Lynden to rebuild the index.

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