NSBT Isaiah volume by Andrew Abernethy Did Not Download

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DAL | Forum Activity | Posted: Mon, Sep 12 2016 1:45 PM

Any reason why NSBT Upgrade (3 vols.) only downloaded 2 volumes instead of three? Calling on the Name of the Lord and God Has Spoken downloaded, but The Book of Isaiah didn't.

DAL

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Matthew Miller | Forum Activity | Replied: Mon, Sep 12 2016 1:48 PM

DAL:

Any reason why NSBT Upgrade (3 vols.) only downloaded 2 volumes instead of three? Calling on the Name of the Lord and God Has Spoken downloaded, but The Book of Isaiah didn't.

DAL

Thanks for the report, DAL. I'll take a look.

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Graham Criddle | Forum Activity | Replied: Mon, Sep 12 2016 1:56 PM

DAL:
Any reason why NSBT Upgrade (3 vols.) only downloaded 2 volumes instead of three? Calling on the Name of the Lord and God Has Spoken downloaded, but The Book of Isaiah didn't.

Strange - it worked for me

Posts 7750
DAL | Forum Activity | Replied: Mon, Sep 12 2016 2:10 PM

Thank you Matthew and Graham! I tried the "Rebuild index" command on my iPhone as I've done other times but nothing this time. I'll check my laptop when I get home.

DAL

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Kevin Byford (Faithlife) | Forum Activity | Replied: Mon, Sep 12 2016 2:25 PM

DAL:
Thank you Matthew and Graham! I tried the "Rebuild index" command on my iPhone as I've done other times but nothing this time.

We're aware of this issue and are working on a fix. In the future please post iOS app mobile issues to the iPhone/iPad Apps forum at https://community.logos.com/forums/74.aspx .

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Matthew Miller | Forum Activity | Replied: Mon, Sep 12 2016 2:53 PM

DAL:

Thank you Matthew and Graham! I tried the "Rebuild index" command on my iPhone as I've done other times but nothing this time. I'll check my laptop when I get home.

DAL

DAL, 

You're very welcome. I hope you enjoy the new books.

Posts 7750
DAL | Forum Activity | Replied: Mon, Sep 12 2016 3:07 PM

Kevin Byford (Faithlife):

DAL:
Thank you Matthew and Graham! I tried the "Rebuild index" command on my iPhone as I've done other times but nothing this time.

We're aware of this issue and are working on a fix. In the future please post iOS app mobile issues to the iPhone/iPad Apps forum at https://community.logos.com/forums/74.aspx .

Will do 👌

Posts 4264
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Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Sep 13 2016 10:16 AM

Please restart the app and let the Library sync and the resource should be available.

Posts 7750
DAL | Forum Activity | Replied: Tue, Sep 13 2016 12:26 PM

Kevin Byford (Faithlife):

Please restart the app and let the Library sync and the resource should be available.

Thank you very much, Kevin! Resource showing now 👍

DAL

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Sep 13 2016 11:25 PM

DAL:

Kevin Byford (Faithlife):

Please restart the app and let the Library sync and the resource should be available.

Thank you very much, Kevin! Resource showing now 👍

DAL

I did nothing at all to fix this - the credit belongs to our server team.!

The most important thing for us is that customers report issues so we can fix them. We can't find every bug ourselves and we can't fix bugs we are not aware of. Thanks for the report!

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