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This post has 34 Replies | 3 Followers

Posts 595
Armin | Forum Activity | Posted: Fri, Oct 7 2016 3:42 AM

Hi,

I have an iPad Pro 9.7 and noticed the following issue with several of the Logos apps:

After reading for a while, highlighting by selecting text suddenly goes out of control and large sections are highlighted. When I then delete the highlight, any other sections that might have been highlighted before and were covered by the uncontrolled highlight, are also erased. To correct this, I have to restart the Logos app.

Does anybody else experience this?

Armin

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Graham Criddle | Forum Activity | Replied: Fri, Oct 7 2016 3:45 AM

I don't see this on my iPad Air - wonder if it is something specific to the Pro?

Posts 741
Richard Wardman | Forum Activity | Replied: Fri, Oct 7 2016 4:40 AM

Armin

In any resource you're reading, tap the Settings Button "Aa" in the top right of the toolbar. Towards the bottom are two options: Swipe to highlight, and Smart Text Selection. Are both of these turned on? The Smart Text Selection could be what is causing large portions of text to be highlighted. Try turning it off and seeing if that fixes the problem.

If not, then it is probably a bug of some sort.

When you delete the highlight of one part of the text, any other highlights contained in that section are also deleted.

Posts 1680
Kenneth Neighoff | Forum Activity | Replied: Fri, Oct 7 2016 4:56 AM

I have seen this before, on my iPad Pro, 12.9.  I have seen it in two columns in landscape mode.  I cannot remember if i have  seen this in portrait mode. 

I have smart text selection turned off and swipe on.  

Yes if if you delete the larger highlight it deletes all highlights in the area. 

Posts 595
Armin | Forum Activity | Replied: Fri, Oct 7 2016 8:27 AM

I am glad I am not the only one with the problem. To me, it looks like a bug as killing the app and restarting fixes the problem (at least temporarily). Also, it does not happen on my iPhone.

Will try to turn off smart select as a work-around.

Armin

Posts 2358
PetahChristian | Forum Activity | Replied: Fri, Oct 7 2016 8:38 AM

Kenneth Neighoff:

Yes if if you delete the larger highlight it deletes all highlights in the area. 

FL needs to add (shake-to-)undo support to correct issues like this. It shouldn't be tedious to erase the last highlight, without inadvertently affecting all other annotations in the area.

Posts 4264
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Kevin Byford (Faithlife) | Forum Activity | Replied: Fri, Oct 7 2016 11:59 AM

Armin:

I am glad I am not the only one with the problem. To me, it looks like a bug as killing the app and restarting fixes the problem (at least temporarily). Also, it does not happen on my iPhone.

Will try to turn off smart select as a work-around.

Armin

I haven't been able to reproduce this issue, so any extra details you can provide will be helpful (including the smart select settings). Please see here for what helps us zero in on problems.

Posts 595
Armin | Forum Activity | Replied: Fri, Oct 7 2016 10:28 PM

Hi Kevin,

Thanks for following up. It is very hard to reproduce, which is the reason why I haven't reported it earlier. I don't recall it happening on my iPhone, but on my iPad. Here are the details:

- iPad Pro 9.7 with 256 GB, WiFi & Cellular

- iOS 10.0.2

- I noticed it with the Vyrso and Faithlife Study Bible apps. I haven't tried it with the other ones. Version 5.6.2

- Network status: it happens during offline status. Not sure if it also happen online.

- Resource: Bible and Vyrso books

- It happens during highlighting

- Settings: Scrolling view, swipe to highlight, but NO smart text selection

Hope this helps.

Armin

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Sat, Oct 8 2016 2:34 AM

Hi Armin,

if you see this issue again please use Report a Problem in the Help menu so we can take a look at the app logs.

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Kevin Byford (Faithlife) | Forum Activity | Replied: Sat, Oct 8 2016 2:51 AM

Kenneth Neighoff:

Yes if if you delete the larger highlight it deletes all highlights in the area. 

I can reproduce this issue - I'll write up a case on Monday.

Posts 55
Gerard Lim | Forum Activity | Replied: Sun, Oct 9 2016 4:46 AM

I'm seeing this too on the iPad Pro 9.7.

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Kevin Byford (Faithlife) | Forum Activity | Replied: Sun, Oct 9 2016 4:16 PM

Gerard Lim:

I'm seeing this too on the iPad Pro 9.7.

Which issue are you seeing since two separate issues have been reported in the original post? I can reproduce #2 but not #1.

1) After reading for a while, highlighting by selecting text suddenly goes out of control and large sections are highlighted. 

or, 

2) When I then delete the highlight, any other sections that might have been highlighted before and were covered by the uncontrolled highlight, are also erased.

Posts 72
Andrew116 | Forum Activity | Replied: Sun, Oct 9 2016 4:42 PM

I sometimes see issue 1 on an iPad Air 2

Posts 55
Gerard Lim | Forum Activity | Replied: Sun, Oct 9 2016 7:30 PM

1. I don't have this issue on iPad Air. The issue are 1) refusal to highlight and 2) highlight a lot (much more than I wanted) and when I delete it, previous highlight is also deleted.

2. On iPad Pro 9.7, I only have the issue when going offline like reading on the train. Many times it even refuses to highlight after 3 or 4 tries.

3. My only solution is to go online and the problem disappear. My note file is very huge and perhaps it needs to sync before it allows new highlights.

My iPad Pro 9.7 has 256GB on iOS 10 but problem started with iOS 9.

Posts 595
Armin | Forum Activity | Replied: Sun, Oct 9 2016 8:36 PM

If Issue 2 means that after highlighting the same text twice only both highlights can be deleted, then this is not really a bug. It is a feature that could possibly be fine tuned. 

However, Issue 1 is a bug. It occurs only sporadically. I haven't been able to reproduce it in a reliable way. All I know is that by killing the app and restarting it, the issue goes away for a while until it is back. I am fairly sure that it has happened when I was offline. But I don't recall if it also happens when I am online.

Similar to Gerard: The issue happens on iOS 10 but also happened with iOS 9.

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JT (alabama24) | Forum Activity | Replied: Mon, Oct 10 2016 4:33 AM
Kevin Byford (Faithlife):
When I then delete the highlight, any other sections that might have been highlighted before and were covered by the uncontrolled highlight, are also erased.
If the highlighter used is the same, then this is "by design" since the highlight notes are merged.

OSX & iOS | Mac Logs | PC LogsInstall

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Kevin Byford (Faithlife) | Forum Activity | Replied: Mon, Oct 10 2016 10:46 AM

alabama24:
Kevin Byford (Faithlife):
When I then delete the highlight, any other sections that might have been highlighted before and were covered by the uncontrolled highlight, are also erased.
If the highlighter used is the same, then this is "by design" since the highlight notes are merged.

True... I was assuming that they were different highlight styles but if not it is indeed by design.

Posts 4264
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Kevin Byford (Faithlife) | Forum Activity | Replied: Mon, Oct 10 2016 10:47 AM

Armin:

If Issue 2 means that after highlighting the same text twice only both highlights can be deleted, then this is not really a bug. It is a feature that could possibly be fine tuned. 

However, Issue 1 is a bug. It occurs only sporadically. I haven't been able to reproduce it in a reliable way. All I know is that by killing the app and restarting it, the issue goes away for a while until it is back. I am fairly sure that it has happened when I was offline. But I don't recall if it also happens when I am online.

Similar to Gerard: The issue happens on iOS 10 but also happened with iOS 9.

If it happens again please use Report a Problem under the Help menu so we can take a look at the app logs.

Posts 595
Armin | Forum Activity | Replied: Wed, Oct 19 2016 9:52 AM

Hi Kevin,

I sent in two Problem Reports. I hope they help you track down things. It is pretty annoying when it happens because other highlights get erased too.

Armin

Posts 4264
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Kevin Byford (Faithlife) | Forum Activity | Replied: Wed, Oct 19 2016 11:56 AM

Armin:

Hi Kevin,

I sent in two Problem Reports. I hope they help you track down things. It is pretty annoying when it happens because other highlights get erased too.

Armin

Thanks for the reports. Were you offline when this occurred, and did you have smart select turned on or off? As Alabama previously mentioned, if the highlight is the same color/style they get merged together and therefore become the same highlight, so that part isn't a bug.

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