Logos Crash - Need Help

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Posts 62
Ken Hicks | Forum Activity | Posted: Tue, Oct 18 2016 11:18 AM

I upgraded to Logos 7 minutes ago. Since that update (it was still downloading new resources) the program has become unstable and crashes immediately upon startup. Starting to a blank layout doesn't help (still crashed almost immediately). FYI: Logos 6 was working perfectly before the upgrade.

I have attached the log. 1423.Logos Log Files.zip

Any help would be appreciated.

Ken

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Dave Hooton | Forum Activity | Replied: Tue, Oct 18 2016 11:55 AM

Restart the computer and Logos. If that doesn't work please resubmit Logos logs and Windows event viewer

Dave
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Windows & Android

Posts 62
Ken Hicks | Forum Activity | Replied: Tue, Oct 18 2016 12:33 PM

Restarted with no success. Same issue. New log attached: 2783.Logos Log Files.zip

Event Viewer Info - Application Error:

Faulting application name: Logos.exe, version: 7.1.0.40, time stamp: 0x58050b1a
Faulting module name: VCRUNTIME140.dll, version: 14.0.23506.0, time stamp: 0x563c45c0
Exception code: 0xc0000005
Fault offset: 0x000000000000c901
Faulting process id: 0x1a04
Faulting application start time: 0x01d229745e5bdf79
Faulting application path: C:\Users\Ken\AppData\Local\Logos5\System\Logos.exe
Faulting module path: C:\Users\Ken\AppData\Local\Logos5\System\VCRUNTIME140.dll
Report Id: 96c5a24a-297f-4802-b0d0-c060b1263e35
Faulting package full name:
Faulting package-relative application ID:

Posts 24568
Forum MVP
Dave Hooton | Forum Activity | Replied: Tue, Oct 18 2016 12:46 PM

Ken Hicks:
Faulting module name: VCRUNTIME140.dll, version: 14.0.23506.0,

That's the same version as mine, but I'm running v7.1 SR-1. Try to repair the installation by right clicking Logos Bible Software in Control Panel > Programs and Features. Otherwise contact Faithlife support.

Dave
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Windows & Android

Posts 62
Ken Hicks | Forum Activity | Replied: Tue, Oct 18 2016 1:00 PM

Thanks Dave. I appreciate your help and will give it a try. -k

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