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Mark Prim | Forum Activity | Posted: Fri, Oct 21 2016 3:01 AM

Nate, nothing has changed. I removed the ESV then downloaded it again, I did download the audio. The problem still persists.  The iPhone works right, but the iPad does not. 

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Kevin Byford (Faithlife) | Forum Activity | Replied: Fri, Oct 21 2016 8:04 AM

Mark, I moved this to the iOS mobile forum. I'll take a look at this today.

Posts 113
Mark Prim | Forum Activity | Replied: Fri, Oct 28 2016 6:22 AM

Are there any further updates to this issue?

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JT (alabama24) | Forum Activity | Replied: Fri, Oct 28 2016 8:25 AM

Mark Prim:

Are there any further updates to this issue?

Can you provide more info? I notice you mentioned that you downloaded the audio... but this isn't an option with the ESV. Can you clarify? 

OSX & iOS | Logs |  Install

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Kevin Byford (Faithlife) | Forum Activity | Replied: Fri, Oct 28 2016 11:06 AM

We've been able to reproduce this issue, but only intermittently which likely indicates our server nodes don't all have the correct ESV files. I've notified the server team.

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Kevin Byford (Faithlife) | Forum Activity | Replied: Fri, Oct 28 2016 11:25 AM

Mark Prim:

Are there any further updates to this issue?

Please try this:

1. Open the Library and search for "esv audio".
2. Tap the blue circular info icon to open the Book Info panel for the English Standard Version Audio resource.
3. Press the Download button - this will download the resource metadata.
4. Press the Remove button and then Remove Book.

Please check again to see if the ESV audio syncs properly. https://monosnap.com/file/QKsIbw38f8070xOFELSedjramWb2Zh 

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JT (alabama24) | Forum Activity | Replied: Fri, Oct 28 2016 2:41 PM

Kevin Byford (Faithlife):
Press the Download button - this will download the resource metadata.

There is a download feature for the ESV audio which downloads the metadata (but not the actual audio)? What is the advantage of that? Curious minds want to know. Smile

OSX & iOS | Logs |  Install

Posts 113
Mark Prim | Forum Activity | Replied: Sun, Oct 30 2016 4:46 AM

Sorry, but I never downloaded the audiobook. The audio and bible are still not tracking. After seeing your suggestion I did downloaded it just so I could delete it, but they are still out of sync.

Alabama, I originally posted the question in the general forum under the same name then it was moved over to here.  

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Kevin Byford (Faithlife) | Forum Activity | Replied: Sun, Oct 30 2016 5:18 AM

Mark Prim:

Sorry, but I never downloaded the audiobook. The audio and bible are still not tracking. After seeing your suggestion I did downloaded it just so I could delete it, but they are still out of sync.

Alabama, I originally posted the question in the general forum under the same name then it was moved over to here.  

Please use Report a Problem under the Help menu so we can take a look at the app logs.

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Kevin Byford (Faithlife) | Forum Activity | Replied: Mon, Oct 31 2016 4:00 PM

We believe we've tracked down this issue. 

Please try this again, except leave the downloaded resource metadata instead of removing it like we asked before.

1. Open the Library and search for "esv audio".
2. Tap the blue circular info icon to open the Book Info panel for the English Standard Version Audio resource.
3. Press the Download button - this will download the resource metadata.

The metadata doesn't include audio, but just a small file that maps audio sync location data with the ESV. Let us know if this solves the issue.

Posts 113
Mark Prim | Forum Activity | Replied: Tue, Nov 1 2016 8:35 AM

That has done it, it works. I did not need to download the file before, but if it works then I am okay with it. Thank you.

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Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Nov 1 2016 12:28 PM

Mark Prim:

That has done it, it works. I did not need to download the file before, but if it works then I am okay with it. Thank you.

Okay, good to hear. We will fix this issue in an upcoming release.

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