Logos 7 Mac fails to initialize

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Posts 114
Steve Hultquist | Forum Activity | Posted: Sat, Nov 19 2016 8:35 PM
When I start Logos 7 on my Mac, it doesn't completely start. The icon shows up, and there is a menubar with Logos and Edit. Under Logos, there are 5 items, all of which say, "Untitled". Similarly, under 8 there are 7 items that all say Untitled. They have different keyboard shortcuts showing, but it's obvious that Logos isn't starting. I downloaded a new copy from the website, but nothing. What do I do? macOS Sierra 10.12.2.
Posts 114
If I try to add logs, the forum throws an error!
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Dave Hooton | Forum Activity | Replied: Sun, Nov 20 2016 1:15 PM

Steve Hultquist:
Under Logos, there are 5 items, all of which say, "Untitled". Similarly, under 8 there are 7 items that all say Untitled. They have different keyboard shortcuts showing

A sreenshot would be useful to illustrate this.

However, please enable and post logs as per this web page.

Dave
===

Windows 10 & Android 8

Posts 114
Steve Hultquist | Forum Activity | Replied: Mon, Nov 21 2016 10:35 AM
I am seeing two posts above with logs in them. Do you not see them? I'll post a screenshot next.
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Screenshot...
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JT (alabama24) | Forum Activity | Replied: Mon, Nov 21 2016 11:19 AM

Steve Hultquist:
Under Logos, there are 5 items, all of which say, "Untitled". Similarly, under 8 there are 7 items that all say Untitled.

What do you mean "under 8"? 

In any case, the problem may be a corrupted installation or shortcut. What happens when you open from applications (rather than from the dock)? If opening from applications works, delete the dock icon and create a new one. If not, delete the app from applications and re download. Your resources, etc. will stay in place. 

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Posts 114
Steve Hultquist | Forum Activity | Replied: Mon, Nov 21 2016 11:56 AM
Sorry. "Under 8" should have been "Under Edit." I have no idea how that happened! I have been launching from Applications (or Launchbar). I'll delete it and re-install.
Posts 114
Steve Hultquist | Forum Activity | Replied: Mon, Nov 21 2016 12:03 PM
Deleted, re-installed, no difference. Same issue. No function at all. Obviously not getting past the initial launch. Anything in the logs?
Posts 114
Here are more logs. Lots of errors for both the logging tool and Logos. I have re-installed and even rebooted (which I hate to do). What are my options to get this running?
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Dave Hooton | Forum Activity | Replied: Mon, Nov 21 2016 1:57 PM

Steve Hultquist:
Anything in the logs?

The Mac Console log is the only one provided, but we need logs from the application (Logos). If you had enabled logging as per the link in my previous post then you should contact Tech Support for a diagnosis.

Dave
===

Windows 10 & Android 8

Posts 114
Steve Hultquist | Forum Activity | Replied: Mon, Nov 21 2016 2:49 PM
I did use the logging tool. I'm betting it never gets that far. Email sent to support
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JT (alabama24) | Forum Activity | Replied: Mon, Nov 21 2016 4:02 PM

Steve Hultquist:
I have been launching from Applications (or Launchbar).

For clarification: What do you mean by "launchbar"? The icons (typically) at the bottom of the screen is called the "dock." Your sentence is ambiguous... the applications folder is different than the dock. 

Have you tried restarting your computer? 

What version of macOS are you running? 

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JT (alabama24) | Forum Activity | Replied: Mon, Nov 21 2016 4:03 PM

Steve Hultquist:
Email sent to support

Email is typically the worst way to get help from FL. It would be best to call. 

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Posts 114
Steve Hultquist | Forum Activity | Replied: Tue, Nov 22 2016 10:29 AM
Well, "Launchbar" is an application that I use which allows me to quickly get to actions on my Mac using the keyboard instead of the touchpad: https://www.obdev.at/products/launchbar/index.html

I am extremely familiar with the terms, and am sorry my response seemed obtuse. As I said, I was launching from the Applications folder directly. I don't keep many things in my Dock and rarely use it to launch applications.

Yes, I restarted the Mac. I'm running macOS Sierra 10.12.2.

I did speak with Logos support yesterday. After sharing my screen, they dug around a bit (a little *too* much arbitrary opening and closing of windows and apps for my comfort, frankly!) and determined that the Application Support/Logos4 directory had the wrong permissions (and was empty!). Renaming it and allowing Logos to create a new one addressed the issue.

The issue has been fixed. I would argue that Logos *should* have seen that the permissions were wrong, that it couldn't read the directory, or something, but didn't. It just hung, instead.

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JT (alabama24) | Forum Activity | Replied: Wed, Nov 23 2016 7:10 AM

Steve Hultquist:
Well, "Launchbar" is an application that I use which allows me to quickly get to actions on my Mac using the keyboard instead of the touchpad: https://www.obdev.at/products/launchbar/index.html

Thanks for clarifying! 

Glad you have it working now. 

Steve Hultquist:
I would argue that Logos *should* have seen that the permissions were wrong, that it couldn't read the directory, or something, but didn't. It just hung, instead.

You mean "the logs should have shown" or "the app should have given a warning"? Something else? 

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Posts 114
Steve Hultquist | Forum Activity | Replied: Wed, Nov 23 2016 3:46 PM
If the app can't read/write to the directory where it keeps its preferences and other initialization information, it should throw something into its log or otherwise alert users, don't you think?
Posts 5
Benjamin Curlee | Forum Activity | Replied: Mon, Nov 28 2016 11:30 AM

I have had the exact same issue- been going on for at least three weeks. Been reading this thread- I had logos support take remote control of my machine and they attempted all of these things- no success. I am using a MacBook Pro running OS Sierra 10.12.2. Thanks for any help you could give!

Ben Curlee

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JT (alabama24) | Forum Activity | Replied: Mon, Nov 28 2016 6:44 PM

Benjamin Curlee:

I have had the exact same issue- been going on for at least three weeks. Been reading this thread- I had logos support take remote control of my machine and they attempted all of these things- no success. I am using a MacBook Pro running OS Sierra 10.12.2. Thanks for any help you could give!

Welcome Ben! Smile Sorry you are having troubles Tongue Tied

I tried opening your log file, but it appears to be corrupted. Did you use the helper tool? If not, please see my signature line for help with logging. It would be best if you could create a new thread, explain your issue clearly, explain what steps you have tried. Similar symptoms ≠ "the same problem." 

OSX & iOS | Logs |  Install

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