Sync Error

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This post has 13 Replies | 1 Follower

Posts 32
William Palmer | Forum Activity | Posted: Tue, Nov 29 2016 5:07 AM

Yesterday I started getting the dreaded red exclamation mark when i sync my data. Still getting it today. No problem with the internet 

Anyone else having this issue?

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Forum MVP
Bruce Dunning | Forum Activity | Replied: Tue, Nov 29 2016 5:22 AM

Sorry to hear that you can't sync. I'm not sure what the issue is but I've been able to sync both yesterday and today. I've not seen the dreaded yellow ! in a while.

Using adventure and community to challenge young people to continually say "yes" to God

Posts 32
William Palmer | Forum Activity | Replied: Tue, Nov 29 2016 5:58 AM

I'm not sure what's going on...it was working fine then suddenly had sync errors. Does anyone have any troubleshooting tips or steps outside of reinstalling?

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Forum MVP
Graham Criddle | Forum Activity | Replied: Tue, Nov 29 2016 6:06 AM

William Palmer:
Does anyone have any troubleshooting tips or steps outside of reinstalling?

Please enable diagnostic logging - details at https://wiki.logos.com/Diagnostic_Logging - and post logs after a sync attempt

And please don't reinstall at the moment - depending on the cause that might not address it anyway

Posts 32

Attached are my log files

EDIT: Thanks so much for your help!

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Forum MVP
Graham Criddle | Forum Activity | Replied: Tue, Nov 29 2016 6:30 AM

William Palmer:
Attached are my log files

From the Error.log file it looks as though the problem is related to syncing a sermon document - are you using the Sermon Editor feature in Logos 7?

And there should also be a Logos.log file which might provide more information.

If there isn't one please ensure that logging is fully enabled as per my original link or at https://www.logos.com/support/windows/report-problem 

Posts 32
William Palmer | Forum Activity | Replied: Tue, Nov 29 2016 6:38 AM

I missed the Logos.log file for some reason...it's attached now. I did play around with the sermon editor right before this problem started. I deleted the sermon that i created, I also just deleted any other sermons i created, i never really used the sermon editor, just played around with it.

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Forum MVP
Graham Criddle | Forum Activity | Replied: Tue, Nov 29 2016 8:58 AM

William Palmer:
I deleted the sermon that i created, I also just deleted any other sermons i created, i never really used the sermon editor, just played around with it.

In which case please:

  • stop Logos
  • delete the file C:\Users\mikep\AppData\Local\Logos\Documents\zxkls4lt.45r\Documents\Sermon\Sermon.db
  • restart Logos and see if it now syncs properly
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LogosEmployee
Ed Ball (Faithlife) | Forum Activity | Replied: Tue, Nov 29 2016 9:23 AM

Thanks for the logs! I think we've found the problem and we're working on a fix.

Posts 32
William Palmer | Forum Activity | Replied: Tue, Nov 29 2016 9:26 AM

That fixed it...Thanks so much for your help!

EDIT: Deleting Sermon.db fixed the issue. 

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Forum MVP
Graham Criddle | Forum Activity | Replied: Tue, Nov 29 2016 9:37 AM

William Palmer:
EDIT: Deleting Sermon.db fixed the issue. 

That's good to hear.

But just to flag when someone had a similar problem earlier it seemed to come back - and I know Ed and others are still working on it.

If it does occur again please post back

Posts 32
William Palmer | Forum Activity | Replied: Tue, Nov 29 2016 10:10 AM

Will do. Will someone post a reply once the issue is corrected on the Logos end of things?

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LogosEmployee
Ed Ball (Faithlife) | Forum Activity | Replied: Tue, Nov 29 2016 11:16 AM

This should be fixed. Thanks for the report!

Posts 32
William Palmer | Forum Activity | Replied: Tue, Nov 29 2016 11:45 AM

Thanks everyone for the help!

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