Logos 7 Layout Crashes

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This post has 11 Replies | 1 Follower

Posts 32
Kevin M. Adams | Forum Activity | Posted: Sat, Dec 3 2016 6:14 PM

Under Saved Layouts (L7) my James Layout crashes Logos regularly (multiple times per day) causing great frustration in using this layout and studying for sermons and bible prep.

5327.Logos Log Files 120316 KMA.zip

Posts 27556
Forum MVP
JT (alabama24) | Forum Activity | Replied: Sat, Dec 3 2016 6:30 PM

Have you tried rebuilding it? 

OSX & iOS | Logs |  Install

Posts 32
Kevin M. Adams | Forum Activity | Replied: Sun, Dec 4 2016 4:47 AM

alabama24:

Have you tried rebuilding it? 

No I have not. I thought the latest update fixed the layout bugs?? Since there are a lot of resources open and synced in this layout it would take me a bit to re-create it (I'm guessing that is what you mean - make a new one and delete the old one). Is there a quicker way to sync books (link sets) than individually clicking on them and selecting the link set desired? 

Posts 24851
Forum MVP
Dave Hooton | Forum Activity | Replied: Sun, Dec 4 2016 1:50 PM

Kevin M. Adams:
No I have not. I thought the latest update fixed the layout bugs??

Only where a search was conducted in the presence of the Bible Browser tool (and there is no evidence of a crash in your logs).

Looking at two resources with format errors - The Bible Exposition Commentary and Believer's Bible Commentary - they are older versions than mine. It would be worthwhile checking for newer resources with the command update resources. Please ensure logging is enabled before doing this so we can diagnose any issues.

EDIT: These are saved text ranges, probably from your Notes. You could still do the check, though.

Kevin M. Adams:
Since there are a lot of resources open and synced in this layout it would take me a bit to re-create it (I'm guessing that is what you mean - make a new one and delete the old one). Is there a quicker way to sync books (link sets) than individually clicking on them and selecting the link set desired? 

This was the intention, but hold off until you update resources. You can use the multi-view feature if you have a Logos/Verbum Now subscription, but I doubt it would save time!

Dave
===

Windows & Android

Posts 32
Kevin M. Adams | Forum Activity | Replied: Sun, Dec 4 2016 4:48 PM

Dave Hooton:
checking for newer resources with the command update resources.

I've done this and it says  everything is synchronized and up to date

I've opened L7 with logging enabled (ctrl + open program) and it crashed after about 5 minutes of use. File attached.

Kevin0245.Logos Log Files 120316b KMA.zip

Posts 24851
Forum MVP
Dave Hooton | Forum Activity | Replied: Mon, Dec 5 2016 1:54 AM

It's crashing too fast for Logos, so we need the Windows Event Viewer

Dave
===

Windows & Android

Posts 32
Kevin M. Adams | Forum Activity | Replied: Mon, Dec 5 2016 7:01 AM

Dave Hooton:

It's crashing too fast for Logos, so we need the Windows Event Viewer

There appears to be an Application Error and a .NET Runtime error. This is the copy and paste for the General tab for the Application error

Faulting application name: Logos.exe, version: 7.2.0.38, time stamp: 0x583352e4
Faulting module name: Libronix.DigitalLibrary.Resources.Native.dll, version: 7.2.0.38, time stamp: 0x58335264
Exception code: 0xc0000005
Fault offset: 0x000000000015bb20
Faulting process id: 0xd70
Faulting application start time: 0x01d24e8e4107287b
Faulting application path: C:\Users\KMA\AppData\Local\Logos5\System\Logos.exe
Faulting module path: C:\Users\KMA\AppData\Local\Logos5\System\Libronix.DigitalLibrary.Resources.Native.dll
Report Id: 1c196bf1-7e4c-4708-a8de-077301d24b2f
Faulting package full name:
Faulting package-relative application ID:

And this is for the .NET Runtime error

Application: Logos.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
at Libronix.DigitalLibrary.Resources.Logos.NativeMethods.MarkupApplierWrapper_ApplyMarkup(Libronix.DigitalLibrary.Resources.Logos.SafeMarkupApplierWrapperHandle, Libronix.DigitalLibrary.Resources.Logos.SafeTextInsertMarkupCacheHandle)
at Libronix.DigitalLibrary.Resources.Logos.Controls.LogosDisplayElementMarkupHelper.OnOffsetRangeLoaded(Int32, Int32)
at Libronix.DigitalLibrary.Resources.Logos.NativeMethods.LogosDisplayState_ReloadAtCurrentPosition(Libronix.DigitalLibrary.Resources.Logos.SafeLogosDisplayStateHandle)
at Libronix.DigitalLibrary.Resources.Logos.Controls.LogosDisplayElement.OnReloadContent()
at System.Windows.Threading.DispatcherTimer.FireTick(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
at System.Windows.Application.RunDispatcher(System.Object)
at System.Windows.Application.RunInternal(System.Windows.Window)
at LDLS4.OurApp.InitializeAndRun(System.Collections.ObjectModel.ReadOnlyCollection`1<System.String>, Libronix.Utility.Threading.SingleInstanceManager)
at LDLS4.OurApp.Main(System.String[])

Posts 32
Kevin M. Adams | Forum Activity | Replied: Mon, Dec 5 2016 7:10 AM

Here are additional Errors from couple days prior - not sure if they are needed or not but since I'm here I figured I'd post them in case they are needed.

Faulting application name: LogosCEF.exe, version: 1.5.0.0, time stamp: 0x5812839a
Faulting module name: libcef.dll, version: 3.2704.1431.0, time stamp: 0x57644782
Exception code: 0xc0000005
Fault offset: 0x0000000000387d95
Faulting process id: 0x3dac
Faulting application start time: 0x01d24dc7487804e2
Faulting application path: C:\Users\KMA\AppData\Local\Logos5\System\LogosCEF.exe
Faulting module path: C:\Users\KMA\AppData\Local\Logos5\System\libcef.dll
Report Id: eec56b02-69e8-4887-ba35-72a4311959e2
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: Logos.exe, version: 7.2.0.38, time stamp: 0x583352e4
Faulting module name: Libronix.DigitalLibrary.Resources.Native.dll, version: 7.2.0.38, time stamp: 0x58335264
Exception code: 0xc0000005
Fault offset: 0x000000000015bb20
Faulting process id: 0x1d40
Faulting application start time: 0x01d24dc73cf89f52
Faulting application path: C:\Users\KMA\AppData\Local\Logos5\System\Logos.exe
Faulting module path: C:\Users\KMA\AppData\Local\Logos5\System\Libronix.DigitalLibrary.Resources.Native.dll
Report Id: 289b9b5d-07b6-4c21-ae0b-cef33fe22726
Faulting package full name:
Faulting package-relative application ID:

Application: Logos.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
at Libronix.DigitalLibrary.Resources.Logos.NativeMethods.MarkupApplierWrapper_ApplyMarkup(Libronix.DigitalLibrary.Resources.Logos.SafeMarkupApplierWrapperHandle, Libronix.DigitalLibrary.Resources.Logos.SafeTextInsertMarkupCacheHandle)
at Libronix.DigitalLibrary.Resources.Logos.Controls.LogosDisplayElementMarkupHelper.OnOffsetRangeLoaded(Int32, Int32)
at Libronix.DigitalLibrary.Resources.Logos.NativeMethods.LogosDisplayState_ReloadAtCurrentPosition(Libronix.DigitalLibrary.Resources.Logos.SafeLogosDisplayStateHandle)
at Libronix.DigitalLibrary.Resources.Logos.Controls.LogosDisplayElement.OnReloadContent()
at System.Windows.Threading.DispatcherTimer.FireTick(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
at System.Windows.Application.RunDispatcher(System.Object)
at System.Windows.Application.RunInternal(System.Windows.Window)
at LDLS4.OurApp.InitializeAndRun(System.Collections.ObjectModel.ReadOnlyCollection`1<System.String>, Libronix.Utility.Threading.SingleInstanceManager)
at LDLS4.OurApp.Main(System.String[])

Faulting application name: LogosCEF.exe, version: 1.5.0.0, time stamp: 0x5812839a
Faulting module name: libcef.dll, version: 3.2704.1431.0, time stamp: 0x57644782
Exception code: 0xc0000005
Fault offset: 0x0000000000387d95
Faulting process id: 0x43b4
Faulting application start time: 0x01d24c8ecc110e05
Faulting application path: C:\Users\KMA\AppData\Local\Logos5\System\LogosCEF.exe
Faulting module path: C:\Users\KMA\AppData\Local\Logos5\System\libcef.dll
Report Id: 1bc064e6-a826-4454-8f98-170d20dabdfa
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: Logos.exe, version: 7.2.0.38, time stamp: 0x583352e4
Faulting module name: Libronix.DigitalLibrary.Resources.Native.dll, version: 7.2.0.38, time stamp: 0x58335264
Exception code: 0xc0000005
Fault offset: 0x000000000015bb20
Faulting process id: 0x1ae0
Faulting application start time: 0x01d24c8ec045e66e
Faulting application path: C:\Users\KMA\AppData\Local\Logos5\System\Logos.exe
Faulting module path: C:\Users\KMA\AppData\Local\Logos5\System\Libronix.DigitalLibrary.Resources.Native.dll
Report Id: 55fd91ed-31a3-4257-9011-b4ff3acee035
Faulting package full name:
Faulting package-relative application ID:

Application: Logos.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
at Libronix.DigitalLibrary.Resources.Logos.NativeMethods.MarkupApplierWrapper_ApplyMarkup(Libronix.DigitalLibrary.Resources.Logos.SafeMarkupApplierWrapperHandle, Libronix.DigitalLibrary.Resources.Logos.SafeTextInsertMarkupCacheHandle)
at Libronix.DigitalLibrary.Resources.Logos.Controls.LogosDisplayElementMarkupHelper.OnOffsetRangeLoaded(Int32, Int32)
at Libronix.DigitalLibrary.Resources.Logos.NativeMethods.LogosDisplayState_ReloadAtCurrentPosition(Libronix.DigitalLibrary.Resources.Logos.SafeLogosDisplayStateHandle)
at Libronix.DigitalLibrary.Resources.Logos.Controls.LogosDisplayElement.OnReloadContent()
at System.Windows.Threading.DispatcherTimer.FireTick(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
at System.Windows.Application.RunDispatcher(System.Object)
at System.Windows.Application.RunInternal(System.Windows.Window)
at LDLS4.OurApp.InitializeAndRun(System.Collections.ObjectModel.ReadOnlyCollection`1<System.String>, Libronix.Utility.Threading.SingleInstanceManager)
at LDLS4.OurApp.Main(System.String[])

Posts 7983
LogosEmployee

This appears to be a native crash, so for Development to investigate further, we'll need a crash dump (captured with ProcDump). There are instructions at https://wiki.logos.com/ProcDump or you can contact Tech Support and reference this thread.

Posts 74
James Ogle | Forum Activity | Replied: Mon, Dec 5 2016 11:06 AM

I've been working through James (Greek Notes and such) as well and Logos crashes all the time. So this probably isn't an isolated issue. 

Just though I would say something. 

Posts 32
Kevin M. Adams | Forum Activity | Replied: Fri, Jan 6 2017 11:08 AM

6724.ProcDoc Log 010617 continuous.docx4251.ProcDoc Log 010317b continuous.docx1121.ProcDoc Log 010317 continuous.docxI finally was able to get ProcDump to work (with Logos assistance). Logos doesn't crash if it's running but if it's not running Logos crashes, thus there are no ProcDump logs created in this situation. I copy and pasted some of the info from the Command Prompt. Please let me know if this info is beneficial. I had to do a clean install about 2 years ago (or less) bc Logos kept having problems and now it's impossible to use it without ProcDump running. Proclaim also is not right - refusing to update, constantly giving me messages that say update didn't install properly, etc. Tech's have spend an hour or two unable to figure out the problem. 4744.ProcDoc Log 12.31.16 before restart.docx

Posts 7983
LogosEmployee

Kevin M. Adams:
Logos doesn't crash if it's running but if it's not running Logos crashes, thus there are no ProcDump logs created in this situation.

I have no idea why running ProcDump would stop Logos crashing; that's very strange.

I have one more idea, though.

Launch an Administrator Command Prompt and enter:

md C:\Dumps
procdump -i C:\Dumps

Then run Logos normally. When it crashes, has a Logos dump file been created in C:\Dumps? If so, please upload that to us.

You can then run "procdump -u" to uninstall it and stop collecting crash dumps.

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