Startup Opens to Blank Screen

I am running Logos 7.3.0.0041 on MacOS Sierra 10.12.2. Since my last Logos update Logos starts up and displays a blank screen rather than the Home screen which it is configured to do in preferences. When I press the home button once I get a momentary flash of the home screen but then back to the blank screen. When I press home a second time my home screen appears.

Is there something I can do so that my home screen shows up at startup as it is configured to do?

Thanks!

Dan

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Comments

Philana R. Crouch

Dan,

We've got a case open for this.

Dan Starcevich

Great, thank you!

Bruce

Just so the Logos tech folks know, I have the exact same configuration as Dan and am experiencing the same problem. Hopefully y'all will figure it out soon. Thanks, Dan, for posting this, and thanks Logos for getting on it so quickly! [Y][:D]

Guy Saffold

Same problem here. In settings Logos 7 is set to open to the home screen. Instead it opens to a blank page. When I click the home button I get a quick flash and then nothing. Pressing it again brings up the home screen.

Philana R. Crouch

The homepage issue should be fixed in

7.3 SR-2 (7.3.0.0047)

JT (alabama24)

The homepage issue should be fixed in

7.3 SR-2 (7.3.0.0047)

If the issue in THIS thread is the same, it isn't fixed.

Kevin Todhunter

That's right - it isn't fixed. The Home Screen appears as it should, but on my Mac, only occupies about 50% of the screen width. Clicking the Home button twice restores the Home Screen to its proper dimensions.

Jay

Same here. It now only opens up in the bottom left corner of the screen.

JT (alabama24)

That's right - it isn't fixed. The Home Screen appears as it should, but on my Mac, only occupies about 50% of the screen width. Clicking the Home button twice restores the Home Screen to its proper dimensions.

I think this is a different issue. It might be good to create a new thread.

Philana R. Crouch

This fixed one issue with the home screen, but there is a second issue that is being worked on. It's listed in the release notes as a known issue. This release fixed the problem of the home page not open when the app was launching. This second issue of it not opening to the correct size is being worked on.

andrew saxton

Are you aware that since this morning's update the home page is blank on PCs as well - or is it just mine?

Philana R. Crouch

Are you aware that since this morning's update the home page is blank on PCs as well - or is it just mine?

Andy,

Are you saying that nothing loads? The spinner indicates that it's still loading which depending on server and internet speeds can be slow. Does waiting allow it to load properly?

andrew saxton

it justvstays like that with the spinner frozen. i can go to library an layouts andvtheybwork fine, just the home page never completes

andrew saxton

I am happy to report that my home page issue healed itself over the weekend.

Philana R. Crouch

I am happy to report that my home page issue healed itself over the weekend.

Glad to hear it. Please create a new thread if it occurs again.

Jay Mooney

Many of us are still experiencing this problem. Keep working on it. Thanks!