Startup Opens to Blank Screen
I am running Logos 7.3.0.0041 on MacOS Sierra 10.12.2. Since my last Logos update Logos starts up and displays a blank screen rather than the Home screen which it is configured to do in preferences. When I press the home button once I get a momentary flash of the home screen but then back to the blank screen. When I press home a second time my home screen appears.
Is there something I can do so that my home screen shows up at startup as it is configured to do?
Thanks!
Dan
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Great, thank you!
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Just so the Logos tech folks know, I have the exact same configuration as Dan and am experiencing the same problem. Hopefully y'all will figure it out soon. Thanks, Dan, for posting this, and thanks Logos for getting on it so quickly! [Y][:D]
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Same problem here. In settings Logos 7 is set to open to the home screen. Instead it opens to a blank page. When I click the home button I get a quick flash and then nothing. Pressing it again brings up the home screen.
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I am experiencing the same issue on startup with the same configuration. I need to press the home icon twice before I get a home page.
Thanks,
Steve
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Stephen Terlizzi said:
I am experiencing the same issue on startup with the same configuration. I need to press the home icon twice before I get a home page.
Thanks,
Steve
Steve,
There is an open case for this issue.
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I am having the same problem.
Thanks,
Steve Clevenger
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I am having the same issue. I realize there is an open case but wanted to let the team know it is pretty widespread.
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Just throwing my name into the "I have the same issue" pile.
Thanks
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Hi Donna,Donna said:I am having the same issue. I realize there is an open case but wanted to let the team know it is pretty widespread.
Thank you for letting us know.0 -
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Philana R. Crouch said:
The homepage issue should be fixed in
7.3 SR-2 (7.3.0.0047)
If the issue in THIS thread is the same, it isn't fixed.
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That's right - it isn't fixed. The Home Screen appears as it should, but on my Mac, only occupies about 50% of the screen width. Clicking the Home button twice restores the Home Screen to its proper dimensions.
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Same here. It now only opens up in the bottom left corner of the screen.
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Same here, the home screen is blank after the update.
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Kevin Todhunter said:
That's right - it isn't fixed. The Home Screen appears as it should, but on my Mac, only occupies about 50% of the screen width. Clicking the Home button twice restores the Home Screen to its proper dimensions.
I think this is a different issue. It might be good to create a new thread.
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Jay said:
Same here. It now only opens up in the bottom left corner of the screen.
I am unsure what you are saying. The Logos window is minimized, or is it the anticipated size, but the screen is blank?
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This fixed one issue with the home screen, but there is a second issue that is being worked on. It's listed in the release notes as a known issue. This release fixed the problem of the home page not open when the app was launching. This second issue of it not opening to the correct size is being worked on.
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Hi Philana,
I still have the blank screen issue. The version that I am running is 7.3.0.0041. I have not received the version you mentioned in an earlier post to someone else - I believe you mentioned version 7.3.0.0047.
Has the newer version been pulled, so I and others may not have received that newer version?
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Version 7.3.0.0047 has just downloaded, literally. [:D]
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Verbum 7.3 SR-2 7.3.0.0047 and the home page is still not opening properly. It now tries to open the home page, but fails miserably. See below.
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Stephen Terlizzi said:
Verbum 7.3 SR-2 7.3.0.0047 and the home page is still not opening properly. It now tries to open the home page, but fails miserably. See below.
Faithlife replied earlier in this thread about this known issue => https://community.logos.com/forums/p/134363/874867.aspx#874867
Philana R. Crouch said:This fixed one issue with the home screen, but there is a second issue that is being worked on. It's listed in the release notes as a known issue. This release fixed the problem of the home page not open when the app was launching. This second issue of it not opening to the correct size is being worked on.
Keep Smiling [:)]
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Mine is now working properly.0
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Are you aware that since this morning's update the home page is blank on PCs as well - or is it just mine?
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Thanks for the update!
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andrew saxton said:
Are you aware that since this morning's update the home page is blank on PCs as well - or is it just mine?
Andy,
Are you saying that nothing loads? The spinner indicates that it's still loading which depending on server and internet speeds can be slow. Does waiting allow it to load properly?
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Stephen Terlizzi said:
Verbum 7.3 SR-2 7.3.0.0047 and the home page is still not opening properly. It now tries to open the home page, but fails miserably. See below.
Stephen,
This is a known issue, we listed it in the release notes. The team is working on a fix.
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Robert Holmes said:
Version 7.3.0.0047 has just downloaded, literally.
Glad to hear it downloaded, like it has been previously mentioned there is a known display issue that we are trying to get fixed.
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it justvstays like that with the spinner frozen. i can go to library an layouts andvtheybwork fine, just the home page never completes
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I am happy to report that my home page issue healed itself over the weekend.
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andrew saxton said:
I am happy to report that my home page issue healed itself over the weekend.
Glad to hear it. Please create a new thread if it occurs again.
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Many of us are still experiencing this problem. Keep working on it. Thanks!
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Yes [Y]
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Good Morning - I have this problem as well. And the only way to fix is to click on the "Home" button a second time. Is this still being worked on?
Not a show stopper - just annoying. Thanks for all you do. I am running the latest release of Logos 7.
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Version is 7.3 SR-2 7.3.0.0047
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Just chiming in. I just posted my own thread on some other issues, and this is one of them for me as well.
Cynthia
Romans 8:28-38
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Any idea when we will get a fix for this problem. It is a very tiresome bug and I would have thought would have been an easy fix.
Agape,
Steve
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Stephen Terlizzi said:
Any idea when we will get a fix for this problem. It is a very tiresome bug and I would have thought would have been an easy fix.
This is fixed in 7.4, due out on February 6th.
Fixes might be easy but rolling them out without enough testing leads to issues like this in the first place.
Thanks to FL for including Carta and a Hebrew audio bible in Logos 9!
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Still happening for me, as well...
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Stephen Terlizzi said:
Any idea when we will get a fix for this problem. It is a very tiresome bug and I would have thought would have been an easy fix.
Agape,
Steve
Hi Steve,
This has been fixed in 7.3 SR-3
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PetahChristian said:Stephen Terlizzi said:
Any idea when we will get a fix for this problem. It is a very tiresome bug and I would have thought would have been an easy fix.
This is fixed in 7.4, due out on February 6th.
Fixes might be easy but rolling them out without enough testing leads to issues like this in the first place.
It looks like it got fixed today in Verbum 7.3 SR-3 (7.3.0.0062).
Thanks!
Agape,
Steve
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I am currently experiencing a blank screen on my Mac when I open Logos. This just started about a week ago. I would appreciate some help!
Thanks,
Donna
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Donna Dixon said:
I am currently experiencing a blank screen on my Mac when I open Logos. This just started about a week ago. I would appreciate some help!
Welcome Donna! Sorry you are having troubles. [:s]
Please create a new thread, explain your issue clearly, and post logs. See my signature line for an instruction link.
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