BUG: Sermon Tool Not Displaying Anything

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Posts 620
Jonathan | Forum Activity | Posted: Tue, Jan 17 2017 10:36 AM

In the most recent beta the sermon tool looks like this for me:

Syntax Searching Group | Michigan Logos Users | L5 FAQ | OSX 10.10 | 2.4 GHz i5 | 8 GB Ram

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LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Tue, Jan 17 2017 11:45 AM

Jonathan,

I'm not able to reproduce this. Does this persist when you click on "All"? Also, can you close and open this same sermon? Does this happen with other Sermon Documents? Can you open a new Sermon Document?

Please also reproduce this and upload your logs? You can find instructions in my signature on this post.

Thanks,

Philana

Posts 172
Philip Bassham | Forum Activity | Replied: Tue, Jan 17 2017 8:52 PM

Mine is doing the same thing. Were you able to fix it?

- mine persists on all docs, even new ones.

- i restarted my computer and it still does it

Posts 620
Jonathan | Forum Activity | Replied: Wed, Jan 18 2017 6:02 AM

I can upload Logs a little later today. However, here are a few things I have learned in the mean time:

  1. This occurs with all of my sermon documents, but not with my note files.
  2. This occurs within the sermon document irregardless of whether "all," "text," "handout," or "question" is selected.
  3. This can be fixed and/or replicated by utilizing the display/font slider (sorry, I cannot remember the technical term for this). If you slide the slider to the left (i.e. smaller) the panel will go blank. If you slide the slider to the right (i.e. larger) the panel will appear and will be functional. Occasionally I can get the text to do weird things based on the size of the panel. For instance, with the slider set at 2 from the left I see the sermon document, but it is only taking up half of the panel. (See screenshots for this bizarre behavior. For some reason I cannot get my computer to take a screen shot of this behavior because it reverts to an empty panel every time I take the picture.).
  4. Also, occasionally the "fix" described under point 3 does not work, and I can't figure out why it works in one case and not in another. I don't think I am doing anything different.
  5. Sometimes I can get the panel to appear when it is alone and in a floating panel by dragging the size around to resize the window. At other times I can get the panel to appear just by moving to the edge of the floating panel and clicking to drag the size larger (without actually resizing the window).
  6. Sometimes, once I get the text to display, it hesitates before going to the appropriate size. This behavior is hard to describe, but it seems like my computer is having to think about what size it should be displaying the document. The panel will start out quite large, hesitate for 2 seconds, and then correctly display per the slider settings.

Syntax Searching Group | Michigan Logos Users | L5 FAQ | OSX 10.10 | 2.4 GHz i5 | 8 GB Ram

Posts 172
Philip Bassham | Forum Activity | Replied: Wed, Jan 18 2017 6:25 AM

Thanks for the tips. Those also seem to work for me. Glad I wont be without my new tool this week.

Posts 620
Jonathan | Forum Activity | Replied: Wed, Jan 18 2017 8:35 AM

Philip Bassham:

Thanks for the tips. Those also seem to work for me. Glad I wont be without my new tool this week.

What kind of computer do you have? It isn't perhaps a new MacBook Pro?

Syntax Searching Group | Michigan Logos Users | L5 FAQ | OSX 10.10 | 2.4 GHz i5 | 8 GB Ram

Posts 2641
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Wed, Jan 18 2017 8:37 AM

This should be fixed in the next Beta release, the workaround is to not have your Program Scaling above 100%.

Posts 620
Jonathan | Forum Activity | Replied: Wed, Jan 18 2017 8:44 AM

Philana R. Crouch:
Jonathan:

Philip Bassham:

Thanks for the tips. Those also seem to work for me. Glad I wont be without my new tool this week.

What kind of computer do you have? It isn't perhaps a new MacBook Pro?

Jonathan, I wanted to let yo know we were able to recreate the issue and are working on a fix. Right now the work around is the keep Program Scaling at 100%.

Ok. Just FYI: I have had the program scaling set at exactly 100%. I will keep it there unless I hear from you that I should lower it.

Syntax Searching Group | Michigan Logos Users | L5 FAQ | OSX 10.10 | 2.4 GHz i5 | 8 GB Ram

Posts 172
Philip Bassham | Forum Activity | Replied: Wed, Jan 18 2017 1:56 PM

My scaling is also at 100%

I have a MacBook Pro, but not the lastest one. Its the previous one. 

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