Please Help: Logos 7 SO SLOW!
I'm not too sure if it's on my end, but my Logos 7 software seems to be getting slower and slower. Opening up takes forever, switching from home screen to work screen takes forever, (often times it's just a white screen on the home screen until I shut out and go back in), opening up course takes FOREVER...
Are there some things I should look for that might be slowing it down?
1) My internet is wicked fast
2) I'm on a Mac book Pro MacOS Sierra 10.12.2
3) I have Logos Bible Software 7.3 SR-2 7.3.0.0047, and Logos Now
4) I've tried closing all other programs
Not sure what other info you need, but this is really getting worse and has become quite frustrating.
Cynthia
Romans 8:28-38
Comments
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I kept my trap shut on this issue, for fear folks might guess I'm not real thrilled with the Bellingham team at the moment.
I usually read on Libby, and switch to Logos for questions. But the Logos7 Bibles are so slow, I've been using Laridian for Bibles. That's pretty bad, no offense to Laridian.
I'm on W7, offline, latest update and the usual SSD drive etc. It's worse than L4 (historically called 'the Molassas edition').
"If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.
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Hello Cynthia!
I apologize for the trouble experienced with Logos 7 lately. Would it be possible for you to post diagnostic logs? I can check the logs to see if there's something on the back-end causing trouble.
For information on how to obtain logs, please check out this article: https://www.logos.com/support/mac/report-problem
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Christian Villapando said:
Hello Cynthia!
I apologize for the trouble experienced with Logos 7 lately. Would it be possible for you to post diagnostic logs? I can check the logs to see if there's something on the back-end causing trouble.
For information on how to obtain logs, please check out this article: https://www.logos.com/support/mac/report-problem
Hello Christian: Give me a bit and let me see if I can get around to it today.
Cynthia
Romans 8:28-38
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I couldn't get my courses to open at all this time.
I have only posted logs a few times. I'm not sure which one it is as it asked me twice to save the logs. Does this work? 4314.LogosLogs.CynthiaFeenstra.20170122-144948.zip
Cynthia
Romans 8:28-38
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Cynthia - Someone much smarter than me is going to have to appropriately diagnose your logs... but some questions:
- Have you tried restarting your computer?
- Have you tried loading to a blank layout and building a new, simple one? If so, did you notice improvement?
- Do you have a lot of searches going on? Are you doing technical, original language work?
- Are you doing something with photos/media?
I did notice that you have a LONG list of hidden resources, most of which appear to be perseus related. It would have been best to have FL lock those licenses on your account instead of hiding them.
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
Hi Cynthia,
You can check out this thread along with my post for some ideas. Unfortunately, Logos 7 seems to waste a lot of unnecessary resources, but there are at least some things that can be done to help optimize performance. This has been discussed at various places on the forums.
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Adam Olean said:
Hi Cynthia,
You can check out this thread along with my post for some ideas. Unfortunately, Logos 7 seems to waste a lot of unnecessary resources, but there are at least some things that can be done to help optimize performance. This has been discussed at various places on the forums.
In addition to the ideas in that thread, you can also try toggling off any unnecessary Sidebars and Content in the homescreen to see if that improves things. You could even try initially toggling everything off and then adding things back as desired, balancing performance and functionality.
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I'm curious as to the difference between hiding resources and asking for the licenses to be revoked? Does hiding really affect performance? I have quite a lot of hidden resources but not all of perseus...
גַּם־חֹשֶׁךְ֮ לֹֽא־יַחְשִׁ֪יךְ מִ֫מֶּ֥ךָ וְ֭לַיְלָה כַּיּ֣וֹם יָאִ֑יר כַּ֝חֲשֵׁיכָ֗ה כָּאוֹרָֽה
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John Goodman said:
I'm curious as to the difference between hiding resources and asking for the licenses to be revoked? Does hiding really affect performance?
In both cases, the resource is removed from Library, collections, etc. and deleted from the resource folder. And if you reindex library it removes the resource's index entries. But you keep the license when you Hide resources.
Performance of drop downs, Context menu will improve if a large number of resources are removed, and reindexing will be faster e.g. for Perseus collection, multi-volume original bible texts.
Dave
===Windows 11 & Android 13
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alabama24 said:
Cynthia - Someone much smarter than me is going to have to appropriately diagnose your logs... but some questions:
- Have you tried restarting your computer?
- Have you tried loading to a blank layout and building a new, simple one? If so, did you notice improvement?
- Do you have a lot of searches going on? Are you doing technical, original language work?
- Are you doing something with photos/media?
I did notice that you have a LONG list of hidden resources, most of which appear to be perseus related. It would have been best to have FL lock those licenses on your account instead of hiding them.
Thanks.
1) I did restart my computer
2) I did try loading a blank layout and building a new one. No improvement. In the log it should show that I tried that as well. I actually shut everything closed and still had problems
3) No searches, and no original language work
4) Nothing with photos/media
I do have a long list of hidden resources. Didn't know I should have them lock them for me, but that's been like that for a LONG time prior to this.
Thanks for your help!
Cynthia
Romans 8:28-38
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Adam Olean said:Adam Olean said:
Hi Cynthia,
You can check out this thread along with my post for some ideas. Unfortunately, Logos 7 seems to waste a lot of unnecessary resources, but there are at least some things that can be done to help optimize performance. This has been discussed at various places on the forums.
In addition to the ideas in that thread, you can also try toggling off any unnecessary Sidebars and Content in the homescreen to see if that improves things. You could even try initially toggling everything off and then adding things back as desired, balancing performance and functionality.
Hello Adam: Thanks for your help. I did check out your post for ideas. From what I can tell, that mostly doesn't apply to me. I don't have tons of complex collections, etc., etc.
I did toggle off everything, and still, when I went back to my work screen (which was blank) I could not open "courses." Three times I tried, and I was stripped down to the bare bones.
When I went back to the home screen..I still was mostly blank and only was able to see items in the far bottom left corner.
Cynthia
Romans 8:28-38
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FYI: No matter what I do, I can't get my courses to open. Plain white screen opens, and at the bottom left all I see is this:
Save
Cynthia
Romans 8:28-38
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I think my problem is getting worse...quickly.
Items continue to fail to open. This is what I see when i click on Bible Browser.
Edited to add: Quite some time later, bible browser said this:
Save
Cynthia
Romans 8:28-38
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My Concordance tool has been working for almost 5 minutes and the blue bar is only half the way through!
Edited to add: Concordance JUST generated...it took 9 minutes for 1 Cor-Rev.
Cynthia
Romans 8:28-38
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Atlas, Collections, timeline, text comparisons, personal books, passage analysis, wikipedia, Bible sense lexicon, and factbook work like normal.
Media is slow but it works.
Concordance is STILL chewing!
Hey, I just had a thought...are my problems Logos Now Tools?
Cynthia
Romans 8:28-38
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So, it's late and I'm talking to myself so that's all the info I can give for now. I have an appointment tomorrow morning so I'll check back afterward.
EDITED TO ADD: Okay, I just noticed something.
If I try to open the courses tab or concordance tab, or any tab that isn't working, leave it alone, , click the + button, click on any of the tools that DO work, and go back to, the tool that wasn't working, opens up. It's not super fast, but it opens up before my eyes.
So, if I open courses, it won't open. Then, I click the + sign, open a tool that is working, click back over to the courses tool, and it opens.
Now I would have two tabs open, right?
Okay, then I go and open the concordance tab, and it stays frozen, I click the + tab, open a tool that is working, click back over to the concordance tab and it opens up in front of my eyes. So then I have four tabs open, right?
Well, that's how it works. In order to open a tool that ISN'T working, I have to open a tool that DOES work. For ever tool that doesn't work, I go and open one that does and it works like normal.
So, I hope that helps to narrow things down.
Cynthia
Romans 8:28-38
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I believe quite a few of us are experiencing issues on the Mac at the moment. I cannot get through a 45min devotional time without having to force quit Logos several times on my Mac.
Does your sync wheel keep spinning? When you click on the Library button, does it state that the library might be incomplete? Then it is very similar to what I am experiencing. Have a look at:
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Hello Armin: I have none of those symptoms. Perhaps I have the flu and you have a cold? [:)]
Cynthia
Romans 8:28-38
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Usually slowdowns come from:
- Too many, or overly-complex layouts.
- Too many, or too broad visual filters.
- Too many, or overly-complex collections.
Don't worry about hidden resources. They're very rarely an issue, and according to your log, they're only adding 0.5s to your startup time.
In your case:
- Your layout seems OK, and you're running 7.3 which solved a big part of the layout slowdown.
- You don't have many collections, though some of them are quite broad. Collections have to be recalculated every time your library changes. In at least one set of logs, you received silent metadata updates during startup, so collections ended up being calculated three times, at an average of about 3.2s each time. Your library catalog was also updated at the same time, which took an extra 8s. There's not much you can do about this unless you definitely don't need some of the collections (but that's not going to make a huge different).
- But visual filters is more of a problem. You said you don't do any original language work, but you seem to have have dozens of morphological filters (possibly in the NASB?), which are certainly slowing things down. If you don't need these, you should delete them. If you don't want to delete them, but rarely use them, you could temporarily move the visual filter to a resource you don't access, and then move it back when you need it.
This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!
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Cynthia in Florida said:
My Concordance tool has been working for almost 5 minutes and the blue bar is only half the way through!
The first time you run a concordance, it will be slow. Subsequent runs of the same resource will be much quicker. Slowest is reverse-interlinear Bibles. 9 minutes for a first-time generation of reverse-interlinear on a computer with a traditional drive is probably about right. If you've an SSD, or it wasn't an RI Bible, then perhaps something is wrong.
This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!
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Cynthia in Florida said:
Perhaps I have the flu and you have a cold?
I should be grateful that I only have a cold! [:)]
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Mark Barnes said:
Usually slowdowns come from:
- Too many, or overly-complex layouts.
- Too many, or too broad visual filters.
- Too many, or overly-complex collections.
In my case, I drastically simplified my layouts, don't use many visual filters, and the deletion of many collections did not make a difference. [:(]
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Mark Barnes said:Cynthia in Florida said:
My Concordance tool has been working for almost 5 minutes and the blue bar is only half the way through!
The first time you run a concordance, it will be slow. Subsequent runs of the same resource will be much quicker. Slowest is reverse-interlinear Bibles. 9 minutes for a first-time generation of reverse-interlinear on a computer with a traditional drive is probably about right. If you've an SSD, or it wasn't an RI Bible, then perhaps something is wrong.
Hello Mark:
Thanks for your responses.
The thing is, it wasn't my first time running the concordance.
Also, it wasn't a RI Bible.
I will check my visual filters, which I do tend to use quite a bit. Are you saying that just by owning them, even though that panel is closed when trying to run the concordance, would cause a substantial delay?
Cynthia
Romans 8:28-38
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Mark Barnes said:
Usually slowdowns come from:
- Too many, or overly-complex layouts.
- Too many, or too broad visual filters.
- Too many, or overly-complex collections.
Don't worry about hidden resources. They're very rarely an issue, and according to your log, they're only adding 0.5s to your startup time.
In your case:
- Your layout seems OK, and you're running 7.3 which solved a big part of the layout slowdown.
- You don't have many collections, though some of them are quite broad. Collections have to be recalculated every time your library changes. In at least one set of logs, you received silent metadata updates during startup, so collections ended up being calculated three times, at an average of about 3.2s each time. Your library catalog was also updated at the same time, which took an extra 8s. There's not much you can do about this unless you definitely don't need some of the collections (but that's not going to make a huge different).
- But visual filters is more of a problem. You said you don't do any original language work, but you seem to have have dozens of morphological filters (possibly in the NASB?), which are certainly slowing things down. If you don't need these, you should delete them. If you don't want to delete them, but rarely use them, you could temporarily move the visual filter to a resource you don't access, and then move it back when you need it.
Perhaps I misunderstood the question, but I thought he asked if I WAS doing original language work, not if I do ANY original language work. At the time of the problem, I closed everything in Logos (and my laptop),so that nothing else was on my screen except trying to run the tool.
Cynthia
Romans 8:28-38
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Cynthia in Florida said:
I will check my visual filters, which I do tend to use quite a bit. Are you saying that just by owning them, even though that panel is closed when trying to run the concordance, would cause a substantial delay?
I wasn't commenting on your Concordance issues at that point, as your logs don't include you running the concordance. Logs that include the problems with the blank panels might possibly be helpful in diagnosing that.
The visual filters will run every time you open the resource that they relate to. If you have a visual filter that doesn't specify a resource, then it will run when any resource is opened.
I've checked your Visual Filters, and it seems that you have around 145 of them (not necessarily 145 documents, but 145 separate search criteria within your documents). That means that whenever you open the resource(s) that those visual filters are attached to, then Logos will need to run 145 searches to do the markup — and a lot of those searches will return thousands of results.
I'm not saying you should delete the Visual Filters if they're useful to you. They certainly won't solve your concordance problems. But if you want to your opening of your NASB (if that's the resource used by the Visual Filters), then deleting unwanted filters will certainly help.
This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!
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Hello Mark:
thanks for your follow up. Everything you said makes sense to me.
i do have a question though. You said that my logs didn't show me trying to open concordance. Yet when logging, I tried to
open it three times and got the screen I showed in my responses above. Thoughts?
Cynthia
Romans 8:28-38
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Cynthia in Florida said:
FYI: No matter what I do, I can't get my courses to open. Plain white screen opens, and at the bottom left all I see is this:
Save
Many are experiencing the same look of the courses tool and it is Logos Problem and they are working on that. In my experience, if you open it is a floating window it will show your courses and this is a good workaround.
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My Logos speed is much faster after I disconnected all Notes files from all resources except to my favorite Bible.
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I feel compelled to jump in here.
1. With the introduction of 7.3 on the Mac all sorts of things started going wrong. Not just for me, but for many. The Home page does not display properly, different tools don't load, etc, etc. Logos is aware of these problems, and claim to be working on them. I'd love to know how 7.3 got through beta without Logos knowing about these severe problems.
2. If someone has a reasonably specced computer (not 5 years old) and has sufficient memory (for me, 16 gigs is the sweet spot) then all this advice in this entire thread amounts to this in my opinion: You have spent THOUSANDS of dollars on a sophisticated and powerful piece of software, that will only work adequately if you don't use most of its features. The advice i see here is: disable a, b, c. Simplify your layouts, don't hide resources, don't do language work, don't use the concordance, etc, etc.
This is absurd. There should only be two answers to this kind of problem:
1. Your computer is old and under powered for this software to run properly or you need more memory for it to run well (and this should absolutely, truthfully be reflected in the required specs for the software)
2. Logos has screwed up and their software has problems which Logos should be actively, intentionally, publicly, and with all available resources and personnel, addressing.
NONE of the "help" in this thread says either of those things. It all keeps telling her how to disable features and not use things so the software will work. This is wrong. Logos needs to give true specs needed for their software to run properly and they need to be addressing these problems which have existed for weeks now since 7.3 came out. I'm becoming impatient.
To summarize:
The first question to Cynthia should be: what are the exact specs of your computer. If those specs meet the requirements Logos has given, then step two is to have Logos address why the software is not running properly on her computer.
I confess I'm writing from a Mac perspective where all the hardware is easily known and universal in type and scope. The world is a little different in the windows world.
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John Kaess said:
2. If someone has a reasonably specced computer (not 5 years old) and has sufficient memory (for me, 16 gigs is the sweet spot) then all this advice in this entire thread amounts to this in my opinion: You have spent THOUSANDS of dollars on a sophisticated and powerful piece of software, that will only work adequately if you don't use most of its features. The advice i see here is: disable a, b, c. Simplify your layouts, don't hide resources, don't do language work, don't use the concordance, etc, etc.
That isn't the case at all. I'm sympathetic if there are bugs in the Mac version that are causing serious problems, but let's not confuse the two issues of bugs and optimisation. Cynthia appears to be suffering from both problems. Her screenshots suggest a bug, her logs suggest a couple of optimisation issues.
On the optimisation side, no-one's saying that the software doesn't work adequately unless you don't use most of it's features.
One user suggested that hiding over 800 resources might overtax the system (though it makes only a very small difference). I suggested running 145 searches — most with thousands of hits — when you open a resource might also result in a slow down. That's surely understandable. On similar threads there's been an issue with hundreds of layouts (now fixed in 7.3), and with hundreds of very complex collections.
Suggesting that people wanting fast systems only retain the visual filters and collections that they need is good advice, and still allows you to to get the most out of all the features available. That's because there aren't many situations where you need to run 145 searches (visual filters) at the same time. Limiting that scenario to just the times it's useful is good advice.
This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!
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I agree with John. Users with no computer degree (or not geeks) should be able to use Bible software pretty much transparently. From early on, special drives, eliminating basic feature use, and long forum threads have been the common answer.
I can only speak to my own experience (and being excessively geekish), L7 compared to L5, has serious issues that likely vary relative to specific users. I have no notes, no filters (accidentally deleted them), no sync all the time (offline). My only 'feature' is one layout and links. And it's excruciatingly unusable. I'm just sitting, waiting to see what they do next.
"If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.
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I have an intel core 2 duo macbook with only 4gigs of ram which I tend to leave plugged in by the sofa in my lounge. It isn't my main workstation and it dates back to 2008. It runs Logos smoothly with 6000 resources, notes, visual filters, collections etc. It is certainly possible to make it slow down by using a complex features. There are waits of 3-5 secs for some searches. It doesn't feel as smooth as my i7 with 16gb of ram dating back to 2011, which does most things instantly but that isn't surprising.
Given the above, I'm confident that the machines you folks are using must be suitable and certainly the software is capable.
There must be some explanation such as a corrupted file or more specific glitch going on. Either that or you are driving the software very hard without realizing it? Logos is the sort of program which highly benefits from an SSD - if that helps?
גַּם־חֹשֶׁךְ֮ לֹֽא־יַחְשִׁ֪יךְ מִ֫מֶּ֥ךָ וְ֭לַיְלָה כַּיּ֣וֹם יָאִ֑יר כַּ֝חֲשֵׁיכָ֗ה כָּאוֹרָֽה
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I deleted my post. I didn't mean to hijack this thread with a separate problem.
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I think you need to make a support call - I'm sure they will be able to help you because as you say the machine is up to spec and the usage you describe is very reasonable.
I found after a recent update that some of my layouts were glitchy and so I had to make them again... that might be worth a try?
גַּם־חֹשֶׁךְ֮ לֹֽא־יַחְשִׁ֪יךְ מִ֫מֶּ֥ךָ וְ֭לַיְלָה כַּיּ֣וֹם יָאִ֑יר כַּ֝חֲשֵׁיכָ֗ה כָּאוֹרָֽה
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Mark Barnes said:Cynthia in Florida said:
I will check my visual filters, which I do tend to use quite a bit. Are you saying that just by owning them, even though that panel is closed when trying to run the concordance, would cause a substantial delay?
I wasn't commenting on your Concordance issues at that point, as your logs don't include you running the concordance. Logs that include the problems with the blank panels might possibly be helpful in diagnosing that.
The visual filters will run every time you open the resource that they relate to. If you have a visual filter that doesn't specify a resource, then it will run when any resource is opened.
I've checked your Visual Filters, and it seems that you have around 145 of them (not necessarily 145 documents, but 145 separate search criteria within your documents). That means that whenever you open the resource(s) that those visual filters are attached to, then Logos will need to run 145 searches to do the markup — and a lot of those searches will return thousands of results.
I'm not saying you should delete the Visual Filters if they're useful to you. They certainly won't solve your concordance problems. But if you want to your opening of your NASB (if that's the resource used by the Visual Filters), then deleting unwanted filters will certainly help.
Hello Mark:
Sorry, recall that I am not too bright in the "under the hood" lingo. Please help me understand. When you say I have 145 visual filters, do you mean visual filter SETS, or do you mean I have created 145 individual filters. For instance. When I am teaching a book of the Bible, I create a highlighting palette (think inductive Bible study). I then create a visual filter set for that highlighting palette. I put a LOT of work into them, and even after I'm done teaching the book, I keep it because who knows when I will need it again. Now, when I click on visual filters on my pull down when in a Bible, I don't get anything CLOSE to 145 visual filters, so I'm a bit confused here.
Cynthia
Romans 8:28-38
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John Kaess said:
I feel compelled to jump in here.
1. With the introduction of 7.3 on the Mac all sorts of things started going wrong. Not just for me, but for many. The Home page does not display properly, different tools don't load, etc, etc. Logos is aware of these problems, and claim to be working on them. I'd love to know how 7.3 got through beta without Logos knowing about these severe problems.
2. If someone has a reasonably specced computer (not 5 years old) and has sufficient memory (for me, 16 gigs is the sweet spot) then all this advice in this entire thread amounts to this in my opinion: You have spent THOUSANDS of dollars on a sophisticated and powerful piece of software, that will only work adequately if you don't use most of its features. The advice i see here is: disable a, b, c. Simplify your layouts, don't hide resources, don't do language work, don't use the concordance, etc, etc.
This is absurd. There should only be two answers to this kind of problem:
1. Your computer is old and under powered for this software to run properly or you need more memory for it to run well (and this should absolutely, truthfully be reflected in the required specs for the software)
2. Logos has screwed up and their software has problems which Logos should be actively, intentionally, publicly, and with all available resources and personnel, addressing.
NONE of the "help" in this thread says either of those things. It all keeps telling her how to disable features and not use things so the software will work. This is wrong. Logos needs to give true specs needed for their software to run properly and they need to be addressing these problems which have existed for weeks now since 7.3 came out. I'm becoming impatient.
To summarize:
The first question to Cynthia should be: what are the exact specs of your computer. If those specs meet the requirements Logos has given, then step two is to have Logos address why the software is not running properly on her computer.
I confess I'm writing from a Mac perspective where all the hardware is easily known and universal in type and scope. The world is a little different in the windows world.
Hello John: Much of what you wrote, I thought, but since I'm not as computer literate as you all, I try to just get help to solve the problem. To answer your question:
I bought my Mac last year (2016)
Model Name: MacBook Pro
Model Identifier: MacBookPro11,3
Processor Name: Intel Core i7
Processor Speed: 2.5 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 16 GB
Boot ROM Version: MBP112.0138.B18I have a SSD, 500 gigs (119 gigs still available).
Shouldn't that run my software without it being attributed to hardware?
Cynthia
Romans 8:28-38
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Cynthia in Florida said:
Shouldn't that run my software without it being attributed to hardware?
I have the same MacBook Pro, and Logos is responsive for me, from startup, to switching layouts, to shutdown.
I hide all Perseus resources, so I can certainly say that hiding a large number of resources has not been an issue for me.
My layouts use Multiview where possible instead of link sets, but I still think they are complex, considering how many panes and tabs are open by default. However, I only use two visual filters. Perhaps Logos would slow down for me if I had many more.
I am only starting out with Biblical Hebrew, so I don't do a lot of language work, but when I do use various tools and features, I don't experience any slowdown with the program.
I have also used the Concordance tool. Although it may take 3-5 minutes to initially build the index for certain resources, it is responsive once the index has been built. (Keep in mind that the tool only retains the ten most recent concordances. If you are building concordances for many resources, this will cause older ones to be deleted, and need to be rebuilt.)
Our systems are not underpowered, and we don't need to refrain from using certain features, but we do need to be aware of what can cumulatively slow down the program, and bring it to the attention of FL, so they can improve the program. I.e., an issue with the program taking minutes to open a layout, because that database had thousands of layouts that were never (automatically) deleted.
I hope FL and MVPs can help you determine the exact issue(s) that are affecting the program, as it certainly isn't a problem with the computer you're using.
Thanks to FL for including Carta and a Hebrew audio bible in Logos 9!
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Okay all: I just got off the phone with FL Support. The few times I have had to call them (these forums usually help fix my problems![:)]) reminds me how amazing they are.
As stated by Petah, the tech said that my hardware is more than ample to run Logos beautifully, without any concern of visual filters, hidden resources, an abundance of collections, notes, etc.
So, here's the scoop. I had two issues going on, and the problem was that we (and this includes the tech at first) approached it as one. The home page (a known issue to most) and the courses tool (a known issue to some) is ONE issue that they know about and the issues are linked. Developers are working on a fix.
However, the Bible Browser and the Concordance tools were another issue that was connected. After connecting remotely to my computer, she clicked around for quite some time, looking at my settings and duplicating the problem is various ways. In the meantime, she was also on with the development team, speaking with them, creating logs, etc., etc. Ultimately, it was the clearing of the web cache that immediately fixed the problem and makes my Bible Browser and Concordance FLY!!! So, she taught me how to do that, which is good in case I have to do it in the future, and that was that.
99% of the time, I get my help from here, and the help is wonderful because then I don't have to be on the phone for an hour. However, I think this is probably my fourth or fifth time in 7 years that I've HAD to call support. I'm glad I did because she said something that made me really happy.
You know how I keep saying I have no clue what I'm doing? I constantly think I'm going to screw up so badly because I feel like I'm always winging it. Well, she ended the phone call by saying that I am "using Logos as it is intended to be used." She explained that the way I create note files, the way I create highlighting palettes and then use that to create visual filters, etc., etc., is exactly how Logos was intended to be used and that's why I don't have an issue with thousands of individual notes slowing down my software, etc, etc. That was encouraging to me because I get so STINKING FRUSTRATED trying to understand this software...every time I think I got it, in comes the upgrade with a bunch of NEW stuff to learn (I'm not complaining here, I'm just always behind the eight ball).
So, I can't close this out without saying that years ago, it was MARK BARNES' Logos 4 Unofficial Videos that taught me, among other things, how to properly keep organized note files, how to create highlighting palettes, how to create visual filters from my highlighting paletts, and how to create collections. THANK YOU MARK! I really appreciate you.
Thank you everyone else for all your help in trying to solve this problem. For now, I will use the "work around" for the home page and courses issue, trusting that they are working diligently to rectify the problem.
Blessings!
Cynthia
Romans 8:28-38
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Cynthia in Florida said:
Shouldn't that run my software without it being attributed to hardware?
Absolutely. That's a very powerful Mac set up, fully capable of running Logos 7 when they fix the bugs.
John
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Cynthia in Florida said:
So, I can't close this out without saying that years ago, it was MARK BARNES' Logos 4 Unofficial Videos that taught me, among other things, how to properly keep organized note files, how to create highlighting palettes, how to create visual filters from my highlighting paletts, and how to create collections. THANK YOU MARK! I really appreciate you.
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Cynthia in Florida said:
Ultimately, it was the clearing of the web cache that immediately fixed the problem and makes my Bible Browser and Concordance FLY!!! So, she taught me how to do that, which is good in case I have to do it in the future, and that was that.
Can you share this trick with us? Can I just delete the WebCache folder on my hard disk?
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Armin said:Cynthia in Florida said:
Ultimately, it was the clearing of the web cache that immediately fixed the problem and makes my Bible Browser and Concordance FLY!!! So, she taught me how to do that, which is good in case I have to do it in the future, and that was that.
Can you share this trick with us? Can I just delete the WebCache folder on my hard disk?
On Windows, you would find it in Logos' AppData Folder, but here are the instructions exactly how she gave them to me on a Mac.
Make sure your Logos Application is closed.
While in Finder, hold own Shift + Command + G
When the window pops up, type in ~/Library/Application Support/Logos 4 (For me, it was already in there but if it's not, that's what you type).
Press go
Go over and open up the folder called Data
Scroll down to the Web Cache folder and Delete it. Yes, delete it. It will create another on its own.
Close out Finder and launch Logos.
That's it.
She did tell me that some people were having a problem a while back with their Web Cache getting very large and causing problems, but that has been fixed. However, I guess every now and then, something funky happens that causes the need to clear it.
Blessings!
Cynthia
Romans 8:28-38
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Thanks so much. Mine is >50GB. [:O]
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Armin said:
Thanks so much. Mine is >50GB.
WOW!!!!! That's crazy!
Check out this.
https://community.logos.com/forums/t/106720.aspx
https://community.logos.com/forums/t/124420.aspx
https://community.logos.com/forums/p/125516/817702.aspx
Save
Save
Save
Cynthia
Romans 8:28-38
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Cynthia in Florida said:
Another thread => Web Cache Folder growing and growing......
Keep Smiling [:)]
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I have experienced the same problem. Even worse, it slowed my PC down a great deal. The software is obviously not optimized for speed, which means it is likely poorly coded. I eventually removed the software from my PC. It's a shame. For now I will stick to Esword, which is a very good program, by the way. It just doesn't have all the bells and whistles logos has. Esword is also very fast!
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hi
if the WebCache folder is deleted, will any book media download
be deleted,?
or is book media saved in a separate file
where is the media folder location would like to back this up
sorry for jumping in,
mick
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If you delete the WebCache folder it will delete all ON DEMAND video and audio content that plays in Logos. This includes Mobile Ed, Logos tutorials, etc. It doesn’t include videos and images that open in the web browser as these are not cached.
Some older resources include their media files within the resource, such as the VanTil audio library. These media files are embedded directly into the resource file (in the Resources folder and usually ending in .logos4). The only way to remove these is to hide the resource.
This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!
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I have no solution. Logos 7 was stupid expensive in my opinion and ugly slow. Just trying to type a prayer is taking 15 seconds or longer per LETTER on my tablet. Good marketing but a terrible product. I have all but quit using it. I only use it because paid like $800 for it. Disappointed and frustrated.
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William Johnson said:
I have no solution.
Welcome to the forums, William. Sorry you're having trouble. What you describe is NOT normal. Please start a new thread describing the problem(s) and detailing the software version, platform, and OS version that you're running. There are scores of people that would love to help you!
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