Search Problems

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Posts 98
Tim Hogan | Forum Activity | Posted: Thu, Jan 26 2017 11:39 AM

Hi folks,

Everything has been going great for a long time now and all of a sudden when I search Logos freezes on me. It will start my not showing results and then it freezes after I try again.

Need help,

Tim

Posts 25658
Forum MVP
Dave Hooton | Forum Activity | Replied: Thu, Jan 26 2017 11:59 AM

Give some examples of a search? What OS (Mac/Windows)?

Enable logging and upload the compressed log files folder just after Logos freezes.

Dave
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Windows 10 & Android 8

Posts 98
Tim Hogan | Forum Activity | Replied: Thu, Jan 26 2017 1:11 PM

Hi Dave,

I have a Windows PC.

I could either search a word or a phrase and it will freeze at least by the 3rd time.

I got logging on a zip folder but can't get it to the forum. (I probably don't know how?)

I took a screen image of it (nothing unusual) but can't get that on forum (don't see how that would help?)

If you can get me from here to where you are I would appreciate it.

thank you,

tim

Posts 22731
Forum MVP
Graham Criddle | Forum Activity | Replied: Thu, Jan 26 2017 2:41 PM

Hi Tim

You can upload the zip folder using the paperclip icon at the top of the forum editor

Posts 98
Tim Hogan | Forum Activity | Replied: Thu, Jan 26 2017 2:54 PM

1778.LogosError.zip

Posts 25658
Forum MVP
Dave Hooton | Forum Activity | Replied: Fri, Jan 27 2017 1:32 PM

I need the compressed log files folder with the other logs (especially Logos.log).

Dave
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Windows 10 & Android 8

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