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Bill Cook | Forum Activity | Posted: Sun, Feb 19 2017 1:03 PM

Not sure what is going on, but I have a clipping document that is showing in desktop app and in documents folder online via a browser - but is not showing in the iOS app document list. I have restarted the desktop app- synced, started the iOS app many times, even created a brand new Clippings file in the desktop app - all to no avail. I have restarted the iPad. It still doesn't show up.

I tried an experiment by adding a note to a note file and it shows in the iOS app. So, I surmised that syncing is working from desktop to iOS app.

So, I created an Clipping file in the iOS app - and it shows the Clipping document as a viable file to copy a clipping to...

And, THEN, after that, the original Clipping file and the second one - both created in the desktop app show and the newly created clipping document created in the iOS all show in the document list.

Puzzling is why it will not show up in the iOS app document list until after I tried to create a clipping in the iOS app.

I don't think this is the proper behavior for the iOS app, is it?

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JT (alabama24) | Forum Activity | Replied: Sun, Feb 19 2017 2:13 PM
Bill Cook:
Puzzling is why it will not show up in the iOS app document list until after I tried to create a clipping in the iOS app.
So the document is showing now, right? Is it a large file?

OSX & iOS | Mac Logs | PC LogsInstall

Posts 427
Bill Cook | Forum Activity | Replied: Mon, Feb 20 2017 6:20 AM

Yes, it shows up. No, it is not large.

It ONLY shows up AFTER I create a new Clipping file on the iOS device. I use iPad and iPhone. The behavior was the same on each. Even after the initial Clipping files showed up on the iPad, they did not show up on the iPhone until I created another new Clipping file on the iPhone.

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Tommy Ball | Forum Activity | Replied: Mon, Feb 20 2017 1:47 PM

Bill Cook:
It ONLY shows up AFTER I create a new Clipping file on the iOS device.

Hi Bill,

Thanks for reporting this, and narrowing down the behavior. I'm able to replicate what you're describing. I'll write up a report for the development team. 

 

Posts 427
Bill Cook | Forum Activity | Replied: Mon, Feb 20 2017 4:35 PM

Thanks!

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Kevin Byford (Faithlife) | Forum Activity | Replied: Wed, Feb 22 2017 2:33 PM

Hi Bill,

We've isolated this as a server-side issue. The server team is working on a fix - we'll update this thread when the issue is resolved.

Posts 427
Bill Cook | Forum Activity | Replied: Thu, Feb 23 2017 5:12 AM

Thanks!

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Kevin Byford (Faithlife) | Forum Activity | Replied: Thu, Feb 23 2017 2:22 PM

This issue should now be resolved, thanks for your patience.!

Posts 427
Bill Cook | Forum Activity | Replied: Thu, Mar 2 2017 1:59 PM

Yes, indeed, it is. Thanks!

Posts 427
Bill Cook | Forum Activity | Replied: Fri, Jun 23 2017 7:08 PM

Well, the issue is back again...but with a little different characteristic.

A Clipping document created in the desktop app does not show in the iOS app on iPad, but DOES show up in the iOS app on the iPhone... I have restarted the app several times (the proper way) on the iPad and it does not show. I have even re-booted the iPad.

I can create a Clippings document in the iOS app on the iPad - it shows on the desktop app, but this does not enable the one created on the desktop to show on the iPad.

iOS app version 5.15.2 on both iPhone and iPad

iOS version 10.3.2

iPad 4

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