Logos cold calls?

Page 1 of 1 (13 items)
This post has 12 Replies | 2 Followers

Posts 3220
Forum MVP
PetahChristian | Forum Activity | Posted: Sat, Feb 25 2017 12:37 PM

Just got a phone call from an unknown phone number[1] and unknown sales rep[2].

They mentioned that they were calling from Logos, that I had the ICC[3] on my wish list, and that it was on sale this month. Having known about the sale, I simply let them know that I wasn't interested in purchasing it at this time[4].

Are these calls something new? I've gotten emails from my usual sales rep letting me know when something was on sale, but never gotten a (Logos) sales call out of the blue.

---

[1] Location showed up as Castle Rock, WA, and was from a different telephone exchange than the FL sales direct numbers.

[2] It was not my usual sales rep, and their name/number was not in my contacts. Not sure why a different rep would be calling me -- turnover? -- but I don't want to single them out.

[3] If I wanted to buy the ICC, it wouldn't be practical for me to buy it separately. Due to base package dynamic pricing, I could get the ICC in a denominational package (along with ~330 additional resources) for less than the ICC sale price. I didn't bring that up in the phone call, but I would hope that any rep wanting to sell me something would be looking out for my interests, instead of hoping to sell me the more expensive set on its own.

[4] There are a lot of items on my wish list, but I'm focused on saving up for a Mobile Ed course I'd like to buy, along with other Mobile Ed pre-pubs I'll have to pay for. Hopefully they don't all ship on the same month!

Posts 10178
Denise | Forum Activity | Replied: Sat, Feb 25 2017 2:10 PM

Don't know about the call number. But yes, I got one. And I'm on the do not contact list.


Posts 5250
Dan Francis | Forum Activity | Replied: Sat, Feb 25 2017 2:13 PM

Many years ago i use to get them but I asked them not to call (I have not received a call again from my memory)... I am not sure how often they do it or when it happens. But they have been doing it for over a decade, whether it has been constant or occasional I cannot say since I no longer get calls.

-Dan

Posts 5250
Dan Francis | Forum Activity | Replied: Sat, Feb 25 2017 2:19 PM

Denise:

Don't know about the call number. But yes, I got one. And I'm on the do not contact list.

That would be something that would have me calling FL to complain about. Heck I am the type of person if i hadn't got satisfaction I MIGHT call in to just waste their time randomly since they cannot respect my expressed wishes...

-dan

Posts 2314
Jan Krohn | Forum Activity | Replied: Sun, Feb 26 2017 11:23 PM

No reason to complain. That's how do not contact lists usually work. Here's a quote from the National Do Not Call Registry FAQ:

In addition, companies may still call if you’ve recently done business with the company.

Past IT Consultant. Past Mission Worker. Entrepreneur. Future Seminary Student.
Why Amazon sucks: Full background story of my legal dispute with the online giant

Posts 5250
Dan Francis | Forum Activity | Replied: Mon, Feb 27 2017 8:13 AM
We are talking about a list which we have stated to a company we do business with that we do not wish to receive sales calls, if they can not respect and honour that list, I no longer wish to do business with FL. I never took it as a legal national do not call list situation just a company who value my business respecting my rights. The few times I have made returns have almost always been because a salesperson has pressured me into getting something I really didn't want or need. Even the last time I spoke with sales back in November I was repeatedly told Collectors Colletion was the only way he could help me to get the books I wanted. Even though I later discovered thanks to an MVP, I could get what I needed via Anglican Portfolio... No matter how many times I expressed the Collectors edition was out of my price range he was determined that was what I needed and tried to convince me of it. I have had good calls with sales people at FL but those people are all gone, if the seemingly unknowledgeable salesperson I was talking to in November called me I would not want to speak with him. I see no reason for FL to call me when I have espressly asked them to not do so. To me that would be unethical and not a company that I want to deal with... I have allowed them to email me with offers and that is the most I want. Dan
Posts 2314
Jan Krohn | Forum Activity | Replied: Mon, Feb 27 2017 9:25 AM

However, Denise has not specified whether she's on the FL internal or the national (or any 3rd party) contact list.

I have assumed the latter, because she did receive sales calls. Which as I said is fine with (as far as I know) any governmental or 3rd party list, as they generally allow sales calls by companies with which the customer has had recent business.

If Denise is indeed on the FL internal do not call list, in that case, I'd agree, that'd be very concerning. Until we don't know that, let's better not make any further assumptions.

Past IT Consultant. Past Mission Worker. Entrepreneur. Future Seminary Student.
Why Amazon sucks: Full background story of my legal dispute with the online giant

Posts 5250
Dan Francis | Forum Activity | Replied: Mon, Feb 27 2017 9:54 AM

Jan Krohn:
If Denise is indeed on the FL internal do not call list, in that case, I'd agree, that'd be very concerning. Until we don't know that, let's better not make any further assumptions.

That is very fair Jan, and I made the assumption it was the company one, I am sure she can clarify. 

-dan

Posts 3220
Forum MVP
PetahChristian | Forum Activity | Replied: Mon, Feb 27 2017 9:56 AM

I have been a customer for 13 months, and that was the only cold call I have gotten from Logos. I'm not upset or anything. I posted because I didn't know if this was ordinary or not.

If I started to get other unsolicited calls from FL and it became a nuisance, I'd ask to not be called, but I do happily get emails, and would happily continue to do business with FL. Logos is better than any other bible software I've tried, and I'm very thankful for the program.

I think FL would prefer that I buy more items, but finances are tight. (I wanted to buy the WBC, the entire set did go on sale with dynamic pricing, and I still couldn't afford the remainder of the set. I was thankful to be able to buy a few more individual volumes.) God is good, all the time!

Posts 6
LogosEmployee
Brian Kent (Faithlife) | Forum Activity | Replied: Mon, Feb 27 2017 10:54 AM

Denise:

Don't know about the call number. But yes, I got one. And I'm on the do not contact list.

Hi Denise. I apologize for the mistake in you having been reached out to despite your contact preference. I sent you an email with further regards to this circumstance.

Posts 5250
Dan Francis | Forum Activity | Replied: Mon, Feb 27 2017 11:40 AM

PetahChristian:
If I started to get other unsolicited calls from FL and it became a nuisance, I'd ask to not be called, but I do happily get emails, and would happily continue to do business with FL. Logos is better than any other bible software I've tried, and I'm very thankful for the program.

Years back I was getting them 4-5 times a year, so it was not a overly frequent thing, but I prefer not to get them at all.

-dan

Posts 10178
Denise | Forum Activity | Replied: Mon, Feb 27 2017 11:56 AM

Busy doing taxes this AM.

First, the call list is Logos-internal. However, I've no idea what it is. When the Catholic sales manager apologized, he said he put me on the do not contact list. Whatever that is.  And that seemed to work.

Anyway Brian did indeed send me an apology and a $25 credit. The credit is unnecessary, if he wants to use it for his daughter (his avatar). The note was nice; I appreciate it.

For clarity, we've got to the point of not answering the (home) phone ... they record your words for later use. So, it's not an anti-FL thing.


Posts 370
James Chandler | Forum Activity | Replied: Mon, Feb 27 2017 12:35 PM

I have gotten calls occasionally from FL. Generally, I don't answer unrecognized phone calls. I figure if it's important they will leave a message. Streamlines the time. 

Running on ASUS Windows 10 I7 24 gig of ram, 1 Terabyte drive.

Philippians 2:3 Do nothing from selfish ambition or conceit, but in humility count others more significant than yourselves.

Page 1 of 1 (13 items) | RSS