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Willie | Forum Activity | Posted: Sat, Mar 4 2017 11:24 PM

As off 22 feb 2017  my data is not synchronising  with Logos cloud 

We dont have a synchrowheel on the screen  Should i have one?

Have gone to settings and the only reference to working on line, in settings-program option is "using internet"

The yes tab is clicked

Posts 144
Christian Villapando | Forum Activity | Replied: Sun, Mar 5 2017 5:39 AM

Hello Willie,

I reviewed your account and see that you're using the mobile version of Logos.

It sounds like your app lost its internet connection, or did not detect it when opened. We should verify that the app has internet access. Please switch your device to "Airplane Mode", then back again to refresh the connection.

 In some cases, it may be necessary to manually restart the app:

 Manually Restarting the App in iOS

  • Close the app by pressing the "Home" button on your device.
    What is the "Home" button?
  • Open the background apps tray by double-pressing the "Home" button.
  • Drag the app off the top of the screen to exit.
  • Make sure you have internet access.
  • Re-open the app from your home screen.

If these instructions don't fix the problem you can try reinstalling the application.

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