March Madness: Raymond Brown issue

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Posts 514
Gordon Jones | Forum Activity | Posted: Sat, Mar 11 2017 1:53 AM

The March Madness Deals page (www.logos.com/lmm-30) offers Raymond Brown's commentary "The Birth of the Messiah", which I wish to purchase (It also offers Brown's "An Introduction to the New Testament" and "An Introduction to the Gospel of John"). When I select "Add to cart" for any of these items, they are not actually added to my cart. Logos customer service has assured me by email that the webpage ordering system is functioning for these offered resources. I wonder if it's a problem with my computer or my Logos account, and whether other Logos users are able to add the above resources to their carts?

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PetahChristian | Forum Activity | Replied: Sat, Mar 11 2017 2:07 AM

It's apparently not your computer or account.

If I add "The Birth of the Messiah" to the cart (from the MM deals page), it shows a (1) next to the cart, as expected. But when I go to the cart, it's empty.

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Mark Barnes | Forum Activity | Replied: Sat, Mar 11 2017 6:23 AM

I see the same thing.

It looks like a problem with these specific products. If you go to the product page, you'll see the "Buy" button is missing: https://www.logos.com/product/27527/the-birth-of-the-messiah-a-commentary-on-the-infancy-narratives-in-the-gospels-of-matthew-and-luke - that's presumably why it's not working.

Posts 395
Robert Neely | Forum Activity | Replied: Sat, Mar 11 2017 7:43 AM

I too thought i had purchased 'The Birth of the Messiah', but i am now seeing that it was not included in my order. 

This is an issue with FL that they need to fix!

If you look here, it is shown as can only be purchased as part of a collection https://www.logos.com/product/5750/raymond-e-brown-collection 

FL needs to allow the book to be purchased as an individual volume as it was offered during the MM sale.  You also have the same issue with the 'Introduction to the Gospel of John'.

Posts 395
Robert Neely | Forum Activity | Replied: Sat, Mar 11 2017 8:59 AM

got this via chat:

because of the contracts we have with these publishers we cannot unlock those individual books. I filled out the request for our team to correct this but being the weekend it might take a day or so before they can adjust it.

Posts 168
Jim Snowden | Forum Activity | Replied: Sat, Mar 11 2017 12:25 PM

Oh that is a pity I was hoping to get the gospel of John book on its own because when I add the collection it comes up as this bargain price ...

(I have all the other volumes in the collection but it costs more to complete the collection than to buy the individual volume)

Posts 514
Gordon Jones | Forum Activity | Replied: Sun, Mar 12 2017 10:36 AM

Robert Neely:

got this via chat:

because of the contracts we have with these publishers we cannot unlock those individual books. I filled out the request for our team to correct this but being the weekend it might take a day or so before they can adjust it.

That's good to know, Robert. Thanks Smile

Posts 395
Robert Neely | Forum Activity | Replied: Mon, Mar 13 2017 11:04 AM

bump

Posts 108
Brooks Cochran | Forum Activity | Replied: Mon, Mar 13 2017 11:58 AM

Birth of the Messiah is listed @ $24.49 on the March Madness 30% discount page.

On the Raymond Brown page the price is $24.49 if sold separately.

Question: Is the price on the Raymond Brown Collection page the same at all times or will it go back up after MM. Or should MM be 30% off the $24.49 price.

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Brandyn Whittington | Forum Activity | Replied: Mon, Mar 13 2017 1:33 PM

Hey everyone! Thank you for bringing this to our attention. I'm seeing the same activity here and will get this information to our team.

Posts 263
LogosEmployee
Celeste Fiorillo | Forum Activity | Replied: Mon, Mar 13 2017 1:40 PM

Sorry for the delay - The Birth of the Messiah is now available individually

Posts 514
Gordon Jones | Forum Activity | Replied: Mon, Mar 13 2017 2:08 PM

Celeste Fiorillo:

Sorry for the delay - The Birth of the Messiah is now available individually

Thanks Celeste! Would you be able to answer Brooks' question, above?

Posts 514
Gordon Jones | Forum Activity | Replied: Mon, Mar 13 2017 2:24 PM

Brooks Cochran:

Birth of the Messiah is listed @ $24.49 on the March Madness 30% discount page.

On the Raymond Brown page the price is $24.49 if sold separately.

Question: Is the price on the Raymond Brown Collection page the same at all times or will it go back up after MM. Or should MM be 30% off the $24.49 price.

Sorry, this question! :-)

Posts 263
LogosEmployee
Celeste Fiorillo | Forum Activity | Replied: Mon, Mar 13 2017 3:00 PM
The Raymond Brown Collection page pulls in the current price of the individual resources, so it's showing the sale price of $24.49 there as well as on The Birth of the Messiah page. Once the March Madness sale is over, The Birth of the Messiah will go back to its regular price both on the individual and collection pages. Does that answer the question?
Posts 514
Gordon Jones | Forum Activity | Replied: Mon, Mar 13 2017 3:20 PM

Celeste Fiorillo:
Does that answer the question?

Thank you, yes.

Posts 395
Robert Neely | Forum Activity | Replied: Mon, Mar 13 2017 4:18 PM

Celeste Fiorillo:

Sorry for the delay - The Birth of the Messiah is now available individually

Can you fix An Introduction to the Gospel of John also please.

It is offered on the MM page for $25.89.

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Celeste Fiorillo | Forum Activity | Replied: Tue, Mar 14 2017 7:59 AM

Robert Neely:

Can you fix An Introduction to the Gospel of John also please.

Done!

Posts 2
Jit | Forum Activity | Replied: Fri, Mar 31 2017 9:19 AM

Please fix "An introduction to the NT" by Brown. Thanks!

https://www.logos.com/product/27522/an-introduction-to-the-new-testament

Posts 164
LogosEmployee
Erin (Faithlife) | Forum Activity | Replied: Fri, Mar 31 2017 9:26 AM

Hi there,

"An Introduction to the New Testament" should be fixed now.

Thanks!

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