Berkhof Collection ... resources not downloaded

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This post has 114 Replies | 6 Followers

Posts 406
Fred Greco | Forum Activity | Replied: Mon, Mar 22 2010 2:29 PM

Any chance of this issue being resolved?

Fred Greco
Senior Pastor, Christ Church PCA, Katy, TX
Windows 10 64-bit; Logos 7.1 SR-2 (Reformed Platinum)

Posts 227
LogosEmployee
Mike | Forum Activity | Replied: Mon, Mar 22 2010 5:21 PM

Hey Everyone,

Our apologies for the delay and all thr trouble. We did find a problem in our Distribution data that was preventing the download of Berkhof's books in Logos 4. This has been repaired on our end, but it is possible that you have already downloaded the bad data which is causing the error.

To repair this, close Logos 4 and Right-Click on your Logos 4 Shortcut and select Properties. You should find a button labelled "Find Target" (on XP) or "Open file location" (Vista/Windows 7). Click that and it will open your Logos 4 folder.

In the Logos 4 folder, open the Data folder, open the sub-folder there (it will have a different name for every user), and Delete the "UpdateManager" folder.

Launch Logos 4 and it should download properly now. If it doesn't, let us know.

Mike

Faithlife Tech Support
Win Logs|Mac Logs|Training

Posts 249
DHG | Forum Activity | Replied: Mon, Mar 22 2010 5:52 PM

Mike,

Thanks for posting the fix. I followed your instructions and am now waiting for 3+ hours of indexing to see if it took.

I did notice that most of the Berhof resources are still not logos4. Is that right? Can you confirm for us which files should be logos4 and which, if any, are the older format?

Thanks

Posts 767
Alan Charles Gielczyk | Forum Activity | Replied: Mon, Mar 22 2010 6:08 PM

I am really getting frustrated with Logos. Can anyone tell me how to stop the indexing so I can try the fix?

Posts 6473
Forum MVP
Lynden Williams | Forum Activity | Replied: Mon, Mar 22 2010 6:15 PM

Alan Charles Gielczyk:

I am really getting frustrated with Logos. Can anyone tell me how to stop the indexing so I can try the fix?

Press ctrl alt del and go to the process tab. End the logosindex file. That should work.

Everything ever written in Religion and Theology formatted for Logos Bible Software.Logos Youtube Channel

Posts 19
Tom Traubitz | Forum Activity | Replied: Mon, Mar 22 2010 6:24 PM

Alan Charles Gielczyk:

I am really getting frustrated with Logos. Can anyone tell me how to stop the indexing so I can try the fix?

If you have the little Logos icon in your tray (usually on the right side of the bottom bar--it may be hidden so there could be an arrow pointing left or up depending on Windows version--click the arrow to reveal), you can pause the Logos Indexer for up to 4 hours until it starts again.   Just right click on the icon and select "pause".  

If it doesn't stop after a few seconds (it takes a little bit to write down a checkpoint so it can pick up where it left) then you may have to kill it the hard way.   With Logos4 open To do this, you will bring up the Windows Task Manager (right click on the bottom windows bar and select "Task Manager" or use ctrl-alt-del and select "Task Manager".)   Go to the processes tab and scroll down the image names until you see something like "Logos4Indexer" or "LogosIndexer" (I forget the exact image name but it should start with Logos.   Also, do not select "Logos4.exe" as this is your open session of Logos . . .)   Select this indexer process and use the "end process" button in the lower right of the task manager.   That should stop the indexing, but as soon as you restart Logos, the indexer will likely come back to life.

HTH,

-T

 

Posts 767
Alan Charles Gielczyk | Forum Activity | Replied: Mon, Mar 22 2010 6:28 PM

Thanks guys, I killed the index and did the fix and now I am 14 hours of indexing, again, I hope this works.

Posts 227
LogosEmployee
Mike | Forum Activity | Replied: Tue, Mar 23 2010 8:06 AM

DHG:

I did notice that most of the Berhof resources are still not logos4. Is that right? Can you confirm for us which files should be logos4 and which, if any, are the older format?

Yes, like many of our pre-pubs, Berkhof is in Libronix-Compatible format (.lbxlls).

Mike

Faithlife Tech Support
Win Logs|Mac Logs|Training

Posts 249
DHG | Forum Activity | Replied: Tue, Mar 23 2010 8:22 AM

I just finished 13+ hours of indexing. Everything works. It's now searchable, and it appears that all the Berkhof resources are now in the correct format (logos4).

Posts 168
Bill Gordon | Forum Activity | Replied: Tue, Mar 23 2010 3:40 PM

Mike Bryant:

DHG:

I did notice that most of the Berhof resources are still not logos4. Is that right? Can you confirm for us which files should be logos4 and which, if any, are the older format?

 Yes, like many of our pre-pubs, Berkhof is in Libronix-Compatible format (.lbxlls).

Hmmm, you mean most of the new resources use the old format?

 

Posts 249
DHG | Forum Activity | Replied: Tue, Mar 23 2010 3:58 PM

wmgordon@yahoo.com:
Hmmm, you mean most of the new resources use the old format?

I'm not sure what he meant by that, but here's what I found. My Berkhof collection now has 14 logos4 files and 1 lbxlls file (Subjects & Outlines). Prior to the "fix" it was 14:1 the opposite direction (lbxlls to logos4). I'd like to know what files we're supposed to have...anyone know?

Posts 13
Mike Pearson | Forum Activity | Replied: Tue, Mar 23 2010 4:32 PM

Yes I have the same problem and it seems to be stopping other things from downloading.  Over the weekend I couldn't download 18.3MB, it then grew to 59.6 but now it's back to 18.3 MB.

 

Posts 227
LogosEmployee
Mike | Forum Activity | Replied: Tue, Mar 23 2010 4:46 PM

Hey, you are right. I thought that one was only in .lbxlls format, but I confirmed with our testing department and it should be downloading now in logos4 format for Logos 4 users. Functionally, this isn't too different, but the files are smaller and more manageable.

Mike

Faithlife Tech Support
Win Logs|Mac Logs|Training

Posts 24340
Forum MVP
Dave Hooton | Forum Activity | Replied: Tue, Mar 23 2010 4:56 PM

Mikepearson:
Yes I have the same problem and it seems to be stopping other things from downloading. 

What same problem?  You should now be able to download Berkhof as others have stated. If there is an issue please provide logs (http://wiki.logos.com/Diagnostic_Logging).

Dave
===

Windows & Android

Posts 249
DHG | Forum Activity | Replied: Wed, Mar 24 2010 4:55 PM

I know this thread is getting old but I thought I'd report on Berkhof.

In order to update Berkof's Subjects & Outlines to logos4 format, I had to hide the resource, restart, unhide, restart...now it's indexing. The "update resources" command would not pick it up for some reason. Anyhow, I now have all 15 resources, they are all searchable, and they are all in the correct format...only 5 days after release.

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