Indexing issue after installing Logos 4.0b

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Posts 55
Eddie Florentino | Forum Activity | Posted: Sun, Mar 21 2010 2:57 PM

After installing installing 4.0b update every time that I launch Logos the system says it is indexing the library but there is no activity in the Disk at all.

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Mark Barnes | Forum Activity | Replied: Sun, Mar 21 2010 2:59 PM

Eddie,

Welcome to the forum! You'll need to post logs if we're to help you. See the "how to ask for help" link in my signature.

Mark

Posts 30213
Forum MVP
MJ. Smith | Forum Activity | Replied: Sun, Mar 21 2010 2:59 PM

Eddie Florentino:
the system says it is indexing the library but there is no activity in the Disk at all.

1. How long have you let it try to index?

2. Have you turned on the logs so we can see the activity?

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 55
Eddie Florentino | Forum Activity | Replied: Sun, Mar 21 2010 5:22 PM

Here are the log files. After my first post I decided to run the command "rebuild index" took like 2 hours. Now the message is that there is 18.3 MB of updates but is not installing any thing

Thanks in advance!!

Eddie

Posts 55

the other log file

Posts 19071
Rosie Perera | Forum Activity | Replied: Sun, Mar 21 2010 5:27 PM

Eddie Florentino:

Now the message is that there is 18.3 MB of updates but is not installing any thing

That sounds like the Berkhof collection problem. That collection is 18.3 MB and has been causing a perpetual notice that Logos needs to download updates. You download them but then it keeps telling you that you need to download them. I've had this problem as have many others.

Did you order the Berkhof collection pre-pub? If so, I bet that's what this is. 

If you search for "18.3 MB" site:community.logos.com on Google you will find some of the other threads that discuss this widespread problem people have been having since Friday. We're going to have to wait until Monday when the Logos people are back in the office to have them fix something at their end.

Posts 55
Eddie Florentino | Forum Activity | Replied: Sun, Mar 21 2010 5:39 PM

Yes I ordered it and it is already installed...more over I have used it already!!!

So looks like there is nothing wrong with my system it is just the problem with Berkhof collection, right?

Eddie

Posts 19071
Rosie Perera | Forum Activity | Replied: Sun, Mar 21 2010 5:50 PM

Eddie Florentino:

Yes I ordered it and it is already installed...more over I have used it already!!!

So looks like there is nothing wrong with my system it is just the problem with Berkhof collection, right?

Yes, that is correct. Just go into Tools > Program Settings and set Automatically Download Updates to "No." Then whenever it pesters you to download something again, you can refuse it for now (click the X on the "Updates Available" popup). Hopefully they'll get this all sorted out on Monday, but in the meantime you should be able to work with Logos just fine.

Some folks who were able to download the Berkhof collection have not been able to do searches for things within it and find them. I have been able to, but that's probably because I downloaded mine manually via Logos 3. So you might or might not be able to search for things in Berkhof for now.

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Forum MVP
Dave Hooton | Forum Activity | Replied: Sun, Mar 21 2010 5:57 PM

Eddie Florentino:
So looks like there is nothing wrong with my system it is just the problem with Berkhof collection, right?

Correct!  To get out of the loop set Automatically Download Updates to NO in Program Settings.  Ignore the notification that downloads are available (cancel it by hitting the X) and wait until the problem is fixed ie. monitor this thread or http://community.logos.com/forums/t/13820.aspx

Dave
===

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Posts 55
Eddie Florentino | Forum Activity | Replied: Sun, Mar 21 2010 6:25 PM

Thanks Rosie and Dave!!!

I just change my settings of automatically download updates to NO

Since I installed Berkhof collection first in Logos 3 I beleive this is the reason I can search on Berkhof collection

Thanks!!

 

Eddie

Posts 19071
Rosie Perera | Forum Activity | Replied: Mon, Mar 22 2010 6:25 PM

The Berkhof problem has been fixed. The post explaining what to do to get the fix if it doesn't come across to you automatically is here:

http://community.logos.com/forums/p/13820/107900.aspx#107900

Posts 55
Eddie Florentino | Forum Activity | Replied: Mon, Mar 22 2010 6:58 PM

Thanks Rosie!!

It worked just fine.

 

Eddie

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