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Posts 117
Murray W | Forum Activity | Posted: Sat, Mar 18 2017 7:11 AM

Hi, 

we've just downloaded and installed 2.2.0.0016. We normally upload the announcements video each Saturday and it works fine. Today I just get an "Error uploading…" This file is smaller (approx 108Mb) than the ones we usually have no problems with (approx 200Mb).

Posts 3501
LogosEmployee
Scott Alexander | Forum Activity | Replied: Sat, Mar 18 2017 8:00 AM

Sorry to hear this Murray. I'm not seeing anything obvious on our end. I will help me diagnose further if you can reproduce the failed upload, then use the help menu to save the log files and attach them to this thread. 

Posts 117
Murray W | Forum Activity | Replied: Sat, Mar 25 2017 4:57 AM

Same thing again this week. Previous weeks' uploads have been fine.

2110.Proclaim Logs.zip

Posts 117
Murray W | Forum Activity | Replied: Sat, Mar 25 2017 5:00 AM

Has Proclaim recently been changed to reject .M4V files?

I have just looked at the logs and found the "All file extensions must be normalized" error. When I change the filename of the movie I'm uploading to .MOV, it uploads fine. Previous .M4V files have uploaded without a problem until last week.

Posts 3501
LogosEmployee
Scott Alexander | Forum Activity | Replied: Sat, Mar 25 2017 6:40 AM

Murray W:
Has Proclaim recently been changed to reject .M4V files?

Not intentionally. Thanks for the logs, we'll investigate this further Monday morning. 

Posts 3501
LogosEmployee
Scott Alexander | Forum Activity | Replied: Tue, Mar 28 2017 9:14 AM

This issue has been resolved. Thanks for the report.

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