Bug: Videos no longer appear in any segment once Courses tool split pane is closed

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PetahChristian | Forum Activity | Posted: Mon, Apr 10 2017 7:20 PM

Prior to 7.5 (SR-1?), you could navigate to any (Mobile Ed) segment and that segment's video and transcript would appear in the Courses tool separated by a thin horizontal divider (even if the split pane had been previously collapsed).

Now, if you drag the horizontal divider to collapse the video portion (which I usually do once I finish watching it to make more room for the transcript text),

...the split pane remains closed even after navigating to the next segment; the video portion no longer appears within the Courses tool.

This issue persists even when switching from one course to a different one. The only fix is to close the Courses tool then reopen it.

This is a recent issue. I did upgrade to macOS 10.12.4 (16E195) before upgrading Logos to 7.5 SR-1 (7.5.0.0045), so I'm not sure which particular upgrade caused the problem.

It would be ideal if the previous behavior was restored, so the video automatically appears (rather than trying to introduce a method to require us to manually split the screen).

An even better solution would be to no longer require a split view, and allow the video to appear in the same scrolling region as the text. This is how the courseware presently appears outside the Courses tool, when opened in its own tab.

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Brandyn Whittington | Forum Activity | Replied: Tue, Apr 11 2017 1:35 PM

Hey Petah! Thanks for posting this. We'll begin investigating and get back to you shortly.

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Brandyn Whittington | Forum Activity | Replied: Tue, Apr 11 2017 1:43 PM

Looks to be a bug. We're getting a case made for it as we speak. Thank you again for your report and diligence, Petah!

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PetahChristian | Forum Activity | Replied: Tue, Apr 11 2017 1:44 PM

Thanks Brandyn! It is always good to know that a case has been opened, and also hear when the issue has been fixed!

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PetahChristian | Forum Activity | Replied: Mon, Jul 3 2017 9:37 PM

Still an open issue. After collapsing a video split screen from another segment, I can't view a course's videos for any other segment I select, unless I quit the Courses tool and restart it.

FYI, there has been a "partial fix," as it is now possible to switch to a different course (without quitting the Courses tool), and its video split view does appear.

7.7 SR-1 (7.7.0.0018) on macOS 10.12.5 (16F73)

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Philana R. Crouch | Forum Activity | Replied: Tue, Sep 5 2017 10:36 AM

PetahChristian:

Still an open issue. After collapsing a video split screen from another segment, I can't view a course's videos for any other segment I select, unless I quit the Courses tool and restart it.

FYI, there has been a "partial fix," as it is now possible to switch to a different course (without quitting the Courses tool), and its video split view does appear.

7.7 SR-1 (7.7.0.0018) on macOS 10.12.5 (16F73)

This should now be fixed in 7.9.

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