"Navigation failed" error on Android and iOS

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This post has 11 Replies | 2 Followers

Posts 17
Doug Wesney | Forum Activity | Posted: Wed, May 17 2017 4:02 AM

I'm not sure what has happened, but on both my Android phone and my iOS phone I am unable to navigate when doing my morning devotions. For example in My Utmost For His Highest, there is a reference to a scripture, which I click on and I get a navigation failed error pop up. When I attempt to manually use the index in my ESV I have the same problem. I can click through and select the passage I want from the index; as soon as I click on the verse number the navigation failed error pops up at the bottom of the screen. This is happening on both operating systems... Is that possible?

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JT (alabama24) | Forum Activity | Replied: Wed, May 17 2017 4:09 AM

Does the device have a current internet connect? Have you tried restarting the device? Which version of the app? 

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Posts 17
Doug Wesney | Forum Activity | Replied: Wed, May 17 2017 5:29 AM

alabama24:

Does the device have a current internet connect? Have you tried restarting the device? Which version of the app? 

Build 5.14.5 on Android and iOS. 

Both phones restarted several times. 

I have tested both cellular and Wi-Fi, and set to airplane, just to see if the web connection was triggering something. All fail. 

Oddly, my iPhone, I just tried linking from MUHH verse, and the ESV section above went blank...but no navigation error?! 

The reason I posted was because the same error was happening cross-platform...that's highly unusual.

Posts 8
Margery Zeller | Forum Activity | Replied: Thu, May 18 2017 5:42 AM

I am having the same problem. Have you found a solution?

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JT (alabama24) | Forum Activity | Replied: Thu, May 18 2017 7:20 AM

Try deleting the resource, then re-downloading it. 

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Posts 8
Margery Zeller | Forum Activity | Replied: Thu, May 18 2017 8:13 AM

 Can I assume if I  reload the resource that I will not lose all my notes? 

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JT (alabama24) | Forum Activity | Replied: Thu, May 18 2017 9:49 AM

Notes are stored in documents, unrelated to the actual resource. Even if you have used "resource specific note documents," the document is separate from the actual resource. 

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Posts 8
Margery Zeller | Forum Activity | Replied: Thu, May 18 2017 11:04 AM

Thanks so much...that did the trick and I'm back in business! I very much appreciate your help.

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JT (alabama24) | Forum Activity | Replied: Thu, May 18 2017 11:11 AM

Glad to help. 

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Posts 17
Doug Wesney | Forum Activity | Replied: Thu, May 18 2017 4:01 PM

BINGO!!! 

Problem solved! Thanks, 'Bama!

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JT (alabama24) | Forum Activity | Replied: Thu, May 18 2017 4:32 PM

Sure thing. The "Navigation Failed" warning isn't something I have seen before, but the general symptom I was recently made aware of. 

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Posts 17
Doug Wesney | Forum Activity | Replied: Sun, Jun 18 2017 4:44 AM

Interestingly, I forgot to tell y'all that this also solved another issue I reported: the text in the highlight menu all turned incredibly light...it was barely legible. Uninstalling and reinstalling the ESV cleaned it up! 

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