Macbook Pro - on High Sierra -- Logos completely frozen, home page will not load and will not Update Now.Can only force quit and re-open to same problem.
GLR,
If you could please post your logs? We might be able to see what is happening. We do not currently support Loogs on macOS High Sierra.
Thank you for that very quick response! I do realize you do not support High Sierra yet - but Logos waas working wonderfully as usual until this morning.
Philana how do I create logs? - even restarting the computer and Logos it is still frozen - I do have a screen shot.
Philana how do I create logs?
Click the Diagnostic Logging link in the last line of her reply.
A better link for Mac users is in my signature line.
A better link for Mac...
It wasn't available when I replied[:D]
Thank you to all this support!! Amazing.
2476.LogosLogs.graemeleslierobertson.20170725-121832.zip
These are the logs -- I think?
It wasn't available when I replied
I know, that's why I posted. You get the basket, I get the assist. [:)]
Yes, very good! I am only part techie, and I think your logs are beyond my ability to assess. I did take a quick look, but don't quite know what to look for. It is easier to diagnose crashes!
Once again thanks- can I assume someone will have a look and follow up in due course?
can I assume someone will have a look and follow up in due course?
The forums are primarily user support by fellow users (as myself), rather than tech support by Faithlife. Hopefully a full fledged techie (Faithlife or otherwise) will be able to review your logs soon.
I assume someone will have a look and follow up in due course?
There was nothing that I could glean from the logs, so you might have to wait for Faithlife to officially support High Sierra (which would include resolving issues like this).
I would suggest improving the amount of free space, though, as 26 GB is low and could affect resource indexing. Aim for at least 80 GB free.
Thanks Dave – will free up some space.
Hi GLR,
I'm sorry you are having problems, I have some questions.
I'm trying to see if we could narrow down if this issue started with 7.8 or the release of 10.13 High Sierra Beta 4.
Good morning Philana,
Logos 7.8.0.0031High Sierra 10.13 I assume it is the APFS.
Logos was working perfectly on High Sierra and I have the same set up exactly on my Mac-mini and Logos works just the same as ever on that.
I am guessing, but I think Logos 7.8 was the last update?
Thank you again for your persistence.
Good morning Philana, Logos 7.8.0.0031High Sierra 10.13 I assume it is the APFS. Logos was working perfectly on High Sierra and I have the same set up exactly on my Mac-mini and Logos works just the same as ever on that. I am guessing, but I think Logos 7.8 was the last update? Thank you again for your persistence.
High Sierra just had an update, did things become frozen before or after the update to High Sierra.
Can you try holding the CMD key down when you launch the app (this is easier to do from within the Applications folder)? Then set it to launch to a blank layout.
Can you open up your Activity Monitor while the app is frozen and grab a sample of the processes, then upload them here?
Thank you to all this support!! Amazing. 2476.LogosLogs.graemeleslierobertson.20170725-121832.zip These are the logs -- I think?
In addition to the Activity Monitor sample. Could you gather a sample log by downloading the utility and uploading the file to this thread? If the file is too large you can email it to testing AT Faithlife dot com.
Yes I can open to a blank page - although it contimues to try and sync.
This a sample log from the utility with the blank Logos opened.
2061.LogosLogs.graemeleslierobertson.20170726-141754.zip
Again, it is beyond me... the end of your logos.log file is interesting. It appears to be in a loop.
So you can open to a blank layout... what happens when you try to open a layout? Create a new one? Open the home page? Do all three cause a crash?
Will not open to Home page - just keeps spinning. Across the bottom is a bar like a barcode.I just tried opening to an old Layout and it opened - but is locked in that layout - spinning beach ball.
Can't create a new one --
But it looks like it is late over there so please leave it until tomorrow -- I can cope thank you very much though.
Feel a bit embarrassed now that I have put you all to so much trouble -- Just received the latest High Sierra update 10.13 (17A315) Everything is now working again -- seems like the trouble was with Apple not Logos.Just finished this install a few minutes ago -- but back to normal!!
Once again thank you!
Blessings,
Feel a bit embarrassed now that I have put you all to so much trouble -- Just received the latest High Sierra update 10.13 (17A315) Everything is now working again -- seems like the trouble was with Apple not Logos.Just finished this install a few minutes ago -- but back to normal!! Once again thank you! Blessings,
Maybe, maybe not! I have been running Beta on Beta (low intensity work out) with mostly success. The only problem I have experienced is having to change the default font and the panel tabs not displaying properly.
I do hope that now yours works mine won't stop working - nothing personal you understand :-)
Feel a bit embarrassed now that I have put you all to so much trouble -- Just received the latest High Sierra update 10.13 (17A315) Everything is now working again -- seems like the trouble was with Apple not Logos.
Recently someone inquired about testing out macOS 10.13 and its compatibility with Logos. I advised him against doing so if it were a "production" machine (I.e. Need to use for Sunday sermon). Beta testing is fun, but bugs should be expected. New, later builds can be just as susceptible as earlier ones!
How are you enjoying 10.13? What are some of the features you enjoy most? Least?
This a sample log from the utility with the blank Logos opened. Again, it is beyond me... the end of your logos.log file is interesting. It appears to be in a loop.
This is new logging behavior that indicates that the progress indicator is being updated. This logging is a little excessive, and may get changed in the future.
Thanks for the explanation Andrew!
This latest update to 10.13 seems very fast. Must admit haven't had much time to play around.There were a few issues with iTunes and iPhone connectivity - couldn't sync - but that is fixed with this update.
The issue with Logos was the only real issue I have had and that is now resolved - must say I have really appreciated the help from this Forum and I also posted all the issues to Apple.
I use extend monitor with surface pro 2017 i5, when I update the logos to and set new search engine to Yes, I type "money" in everything, it's freezing..
but when I disconnect the extend monitor, and use surface pro monitor, it's work smoothly..
attach the log.
3365.LogosERROR.zip
I use extend monitor with surface pro 2017 i5, when I update the logos to and set new search engine to Yes, I type "money" in everything, it's freezing.. but when I disconnect the extend monitor, and use surface pro monitor, it's work smoothly.. attach the log.
Please create a new thread. Attach your logs and explain your issue clearly.
